CHAPTER 11 – ENABLING YOUR SUPPLY CHAIN

Question 1

– helps you organize the supply chain processes within a business so that you can manage them more effectively.
– Most of the processes that drive supply chains can be categorized as planning, sourcing, making, delivering, or returning

Answer 1

SCOR Model

Question 2

– don’t fit neatly into any of these SCOR categories
– they are foundational to making the other processes work.

Answer 2

Enabling processes

Question 3

Enabling processes

Answer 3

I. Managing your business rules.
II. Managing Supply Chain Performance
III. Managing your assets
IV. Labeling your products
V. Addressing Supply Chain Security Issues
VI. Leveraging Information Technology
VII. Leveraging Human Resources
VIII. Mastering Project Management

Question 4

– provide consistency in a supply chain, and tell your employees “know how” to handle specific situations.

Answer 4

Rules

Question 5

Many of these rules may be (5)

Answer 5

-written in a policy manual,
-captured in standard operating procedure
-programmed into a computer application.
-filed in memos
-they may only exist in people’s heads and get passed around by word of mouth

Question 6

You need to ask yourself what you want to get done (__) and how you can measure it (__)

Answer 6

-performance goals
-metrics

Question 7

Managing Supply Chain Performance (3)

Answer 7

a. Setting performance goals
b. Align your metrics with your customers
c. Share Your Metrics with Your Suppliers

Question 8

– involves trade offs related to asset utilization — in other words, to how efficiently and effectively a company uses the money it has to create value for its customers and generate profits.

Answer 8

Performance goal

Question 9

______ makes it easier to see the value that supply chain management is adding to the bottom line

Answer 9

Aligning your supply chain performance metrics with the business plan

Question 10

By aligning their metrics, these supply chain partners can do a better job of managing the flow of money, material, and information from raw materials all the way to their end customers

Answer 10

Align your metrics with your customers

Question 11

– To meet your needs, your suppliers have to understand how you measure their performance
– Collaborating with your suppliers on ways to improve sustainability

Answer 11

Share Your Metrics with Your Suppliers

Question 12

– refer to the tools and equipment that are used to manufacture and distribute products

Answer 12

Asset

Question 13

two main categories of asset based on whether they can be easily moved

Answer 13

Permanent assets
Movable or mobile assets

Question 14

also called fixtures, because they are attached to a building and difficult to move.

Answer 14

Permanent assets

Question 15

can be moved around, and include containers, vehicles, and tools.

Answer 15

Movable or mobile assets

Question 16

One common goal of supply chain managers is to increase asset efficiency, which can be done in two ways:

Answer 16

-Reduce your assets.
-Use your assets more.

Question 17

The efficiency of supply chain assets is measured by your _____

Answer 17

capacity utilization

Question 18

Many manufacturing facilities, for example, move parts around in containers called __,__,or__

Answer 18

totes, tubs, or bins

Question 19

many companies have begun to use tracking technology to improve their asset management.
(2)

Answer 19

-Radio-frequency identification (RFID) tags
-global positioning system (GPS) units

Question 20

Keeping track of products as they flow through your supply chain can be a big challenge.

Answer 20

Labeling your products

Question 21

When you think about your labeling processes, you should consider five things:

Answer 21

What will the label be applied to?
What information does the label need to contain?
Who needs to read the label?
How will you apply the label?
How durable does the label need to be?

Question 22

– There are a number of safety and security issues that supply chains need to address.
– These includes (2)

Answer 22

-threats such as theft and counterfeiting
-special precautions that ensure delicate or perishable products are kept in the proper conditions

Question 23

Supply chains have a physical presence — a physicality — that is easy to overlook. All these factors are subject to a variety of threats, which is why you need to secure your supply chain physically.
(4)

Answer 23

people
facilities
computers
equipment

Question 24

deprive legitimate companies of revenue, cheat governments out of taxes, and, in some cases, endanger consumers.

Answer 24

Counterfeit products

Question 25

you can use a variety of technologies to tag authentic products. These technologies include __,__,and__ that have unique textures or react to ultraviolet and infrared light

Answer 25

RFID, holograms, and special inks

Question 26

Every country, state, county, and city where you do business has its own set of laws and regulations, which may change frequently. These rules can have effects up and down your supply chain, so you must maintain ___.

Answer 26

regulatory compliance

Question 27

Some products require special considerations at every step in a supply chain. To ensure that these products are handled properly, you may need to
provide ____
You may also need to use _____that monitor your products throughout the supply chain

Answer 27

-special signs or labels
-special sensors

Question 28

Some aspects of your information security process are technology related
(3)

Answer 28

password policies
encryption methods
antivirus tools.

Question 29

– rely on exploiting human behavior
– trick users into exposing their usernames and passwords.

Answer 29

Phishing emails

Question 30

As companies rely more heavily on information technology they also become more vulnerable to attacks from __and__

Answer 30

computer viruses and hackers.

Question 31

Since customers and suppliers often provide each other access to their information systems, they can become targets through which ____

Answer 31

attackers gain access to sensitive information

Question 32

– has a profound effect on just about every business, so staying current with __ capabilities has become an important part of supply chain management.

Answer 32

Information technology (IT)

Question 33

illustrates the relationship between people and IT in the supply chain

Answer 33

Information value chain

Question 34

The key to optimizing the role of IT in supply chains is striking the right balance on the information value chain: Use computers to ___ so that people can ___

Answer 34

-process data and information
-focus on tasks that require knowledge and wisdom

Question 35

– ___ up and down the supply chain decide who to do business with, which processes and technologies are implemented, and how to resolve problems.
– Getting the right__ on board, giving them the skills they need to be successful, and keeping them around to do their jobs are incredibly important parts of enabling any supply chain

Answer 35

People

Question 36

Most of the human resources problems that supply chain managers need to think about can be broken down into three processes:

Answer 36

-recruit
-develop
-retain

Question 37

Your development efforts should identify the ____ that each person needs to be successful in their job.

Answer 37

knowledge, skills, and abilities (KSAs)

Question 38

Businesses change through __, so ___ is an important enabling process in your supply chain.

Answer 38

projects, project management

Question 39

– One of the best resources for project management training
– created the Project Management Body of Knowledge (PMBOK).

Answer 39

Project Management Institute (PMI)

Question 40

– looks at projects in terms of five main phases, and within each of these phases, there are specific tasks for which the project manager is accountable.

Answer 40

Project Management Body of Knowledge (PMBOK)

Question 41

project - 5 main phases

Answer 41

Initiating:
Planning:
Executing:
Monitoring:
Closing:

Question 42

– A common challenge with supply chain projects is that they involve cross-functional teams.
– a useful way to remember the six things that leaders need to help cross-functional teams focus on:

Answer 42

DIRECT project leadership model

Question 43

DIRECT

Answer 43

Define the objective
Investigate the options
Execute the plan
Change the systems and processes
Transition the people

Question 44

– A benefit of a___ is that it allows project managers to develop and share best practices across all your supply chain projects
– it may also be called a ___.

Answer 44

Project management office (PMO), center of excellence (CoE)