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Information Systems > Chapter 11 > Flashcards

Chapter 11 Flashcards

1
Q

What does Administrative tools mean

A

A group of tools accessed through Control Panel that you can use to manage the local computer or other computers on the network.

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2
Q

What does clean boot mean

A

A process of starting Windows with a basic set of drivers and startup programs that can be useful when software does not install properly.

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3
Q

What does computer management mean

A

A windows console that contains several administrative tools used by support technicians to manage the local computer or other computers on the network

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4
Q

What does console mean

A

A window that consolidates several Windows administrative tools.

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5
Q

What does directX mean

A

A Microsoft software development tool that software developers can use to write multimedia applications, such as games, video-editing software, and computer-aided design software.

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6
Q

What does dxdiag.exe do

A

A Windows command used to display information about hardware and diagnose problems with DirectX.

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7
Q

What does event viewer do

A

A windows tool useful for troubleshooting problems with Windows, applications and hardware. It displays logs of significant events such as hardware or network failure, OS failure, OS error messages, a device or service that has failed to start or general protection faults

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8
Q

What does MMC stand for

A

microsoft management console

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9
Q

What does HAL mean

A

The low-level part of Windows, written specifically for each CPU technology, so that only the HAL must change when platform components change.

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10
Q

What does HKEY_CLASSES_ROOT mean

A

A Windows registry key that stores information to determine which application is opened when the user double-clicks a file.

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11
Q

What is the kernel used for in the windows OS

A

The kernel is responsible for interacting with the hardware

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12
Q

What does HKEY_CURRENT_CONFIG (HKCC) mean

A

A Windows registry key that contains information about the hardware configuration that is used by the computer at startup.

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13
Q

What is a thread?

A

A single task that a process requests from the kernel

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14
Q

What does HKEY_CURRENT_USER mean

A

A Windows registry key that contains data about the current user. The key is built when a user signs in using data kept in the HKEY_USERS key and data kept in the Ntuser.dat file of the current user.

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15
Q

What is the most commonly used feature of the task manager?

A

Allows the user to stop a process that is hung (unresponsive)

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16
Q

What does HKEY_LOCAL_MACHINE mean

A

An important Windows registry key that contains hardware, software, and security data. The key
is built using data taken from the SAM hive, the Security hive, the Software hive, and the System hive and from data collected at startup about the hardware.

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17
Q

What can system configuration be used for

A

It can be used to temporarily disable startup processes to test for performance improvement and find a startup program causing a problem

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18
Q

What does HKEY_USERS mean

A

A Windows registry key that contains data about all users and is taken from the Default hive.

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19
Q

What is the services console used for?

A

The services console is used to manage windows and application services. When and if a service starts can be controlled from this console

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20
Q

What does kernel mean

A

The portion of an OS that is responsible for interacting with the hardware.

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21
Q

What does kernel mode mean

A

A Windows “privileged” processing mode that has access to hardware components.

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22
Q

What does microsoft management console mean

A

A Windows utility to build customized consoles. These consoles can be saved to a file with an .msc file extension.

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23
Q

What is the print management utility generally used for

A

The print management utility can be used to manage printers and print servers on a network.

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24
Q

What does multi monitor taskbar mean

A

The Windows 8 option to extend the desktop taskbar across multiple monitors. Use the taskbar properties box to adjust the taskbar.

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25
Q

What does multiple monitor misalignment mean

A

When the display is staggered across multiple monitors, making the display difficult to read. Fix the problem
by adjusting the display in the Windows Screen Resolution window.

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26
Q

What does multiple monitor orientation mean

A

When the display does not accurately represent the relative positions of multiple monitors. Use the Windows Screen Resolution window to move the display for each monitor so they are oriented correctly.

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27
Q

What does native resolution mean

A

The actual (and fixed) number of pixels built into an LCD monitor. For the clearest display, always set the resolution to the native resolution.

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28
Q

What does performance monitor mean

A

A Microsoft Management Console snap-in that can track activity by hardware and software to measure performance.

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29
Q

What does print management mean

A

A utility located in the Administrative Tools group in Windows 8/7/Vista professional and business editions that allows you to monitor and manage printer queues for all printers on the network.

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30
Q

What does process mean

A

A program that is running under the authority of the shell, together with the system resources assigned to it.

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31
Q

What does readyboost mean

A

A Windows utility that uses a flash drive or secure digital (SD) memory card to boost hard drive performance.

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32
Q

What does refresh rate mean

A

As applied to monitors, the number of times in one second the monitor can fill the screen with lines from top to bottom. Also called vertical scan rate.

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33
Q

What does registry mean

A

A database that Windows uses to store hardware and software configuration information, user preferences, and setup information

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34
Q

What does registry editor mean

A

The Windows utility (regedit.exe) used to edit the Windows registry.

35
Q

What does reliability and performance monitor mean

A

A Vista utility (perfmon.msc) that collects, records, and displays events, called Data Collector Sets, that can help track the performance and reliability of Windows.

36
Q

What does reliability monitor mean

A

A Windows 8/7 utility that provides information about problems and errors that happen over time.

37
Q

What does resolution mean

A

The number of pixels on a monitor screen that are addressable by software (example: 1024 x 768 pixels).

38
Q

What does services console mean

A

A console used by Windows to stop, start, and manage background services used by Windows and applications.

39
Q

What does shell mean

A

The portion of an OS that relates to the user and to applications.

40
Q

What does snap-in mean

A

A Windows utility that can be installed in a console window by Microsoft Management Console.

41
Q

What does system configuration mean

A

A Windows utility (msconfig.exe) that can identify what processes are launched at startup and can temporarily disable a process from loading.

42
Q

What does Task manager mean

A

A Windows utility (taskmgr.exe) that lets you view the applications and processes running on your computer as well as information about process and memory performance, network activity, and user activity.

43
Q

What does task scheduler mean

A

A Windows tool that can set a task or program to launch at a future time, including at startup.

44
Q

What does thread mean

A

Each process that the processor is aware of; a single task that is part of a longer task or request from a program.

45
Q

What does user mode mean

A

In Windows, a mode that provides an interface between an application and the OS, and only has access to hardware resources through the code running in kernel mode.

46
Q

If a program is hung and not responding, how can you stop it?

A

You can stop it by using task manager.

47
Q

If a necessary program is using too much of system resources and bogging down other applications, what can you do to fix the problem?

A

If a necessary program is using too much of system resources and bogging down other applications, you can use task manager to change the priority level.

48
Q

How can you view a list of users currently signed in to the computer? 


A

You can view a list of users currently signed in to the computer by going to the users tab of the task manager program.

49
Q

What is the program file name and extension of System Configuration?

A

The program file name and extension of System Configuration is called msconfig.exe

50
Q

If a nonessential service is slowing down startup, how can you permanently disable it?

A

If a non-essential service is slowing down the startup, you can permanently disable it using the services console and setting the startup type to disabled.

51
Q

What should be the startup type of a service that should not load at startup but might be used later after startup? What tool can you use to set the startup type of a service?

A

The startup type of a service that should not load at startup but might be used later after startup should be set to automatic or manual start. The services console can be used to set the startup type of a service.

52
Q

List three snap-ins that can be found in the Computer Management console that are used to manage hardware and track problems with hardware.

A

The three snap-ins that can be found in the Computer Management console are the Task Scheduler, the device manager and disk management.

53
Q

What is the file extension of a console that is managed by Microsoft Management Console?

A

The file extension of a console that is managed by Microsoft Management Console is .msc.

54
Q

What is the program file name and extensions of the Microsoft Management Console? 


A

The program file name and extension of the Microsoft Management console is mmc.exe.

55
Q

Which log in Event Viewer would you use to find out about attempted sign-ins to a computer?

A

The security log in the event viewer will allow you to find out about any attempted sign-ins to the computer.

56
Q

Which log in Event Viewer would you use if you suspect a problem with the hard drive?

A

You would use the system log in the event viewer if you suspected a problem with the hard drive.

57
Q

Which log in Event Viewer lists only Critical, Error, and Warning events?

A

The administrative log in the event viewer.

58
Q

Which Administrative tool can you use to clear the print queue of another computer on the network that has a shared printer?

A

You can use the print management tool to clear the print queue of another computer on the network that shares a printer.

59
Q

Does Windows 8 allow you to extend the desktop taskbar across both monitors in a dual-monitor setup? Windows 7? Windows 10?

A

Yes, windows 8 allows you to extend the desktop taskbar. Windows 7 does not. Windows 10 does.

60
Q

What is the path to the Ntuser.dat file?

A

The path to the ntuser.dat file is c:\users(username)\Ntuser.dat

61
Q

How is the Ntuser.dat file used? 


A

The ntuser.dat file contains the preferences and settings of a user.

62
Q

What command do you use to find out what version of DirectX your video card is using?

A

The command you use to find out what version of DirectX your video card is using is dxdiag.exe.

63
Q

Which Windows tool can you use to find out if the hard drive is slowing down Windows performance?

A

You can use the performance monitor windows tool to find out if the hard drive is slowing down the windows performance.

64
Q

Which registry key contains information that Device Manager uses to display information about hardware?

A

The HKLM\HARDWARE registry key contains information that the device manager uses to display information about hardware.

65
Q

If performance improves when Windows is loaded in a clean boot, what can you conclude?

A

If the performance improves when Windows is loaded in a clean boot, then you can conclude that the problem is being caused by nonessential programs or start up services.

66
Q

If performance does not improve when Windows is loaded in a clean boot, what can you conclude?

A

If performance does not improve when Windows is loaded in a clean boot then you can conclude that the problem is caused by hardware or windows settings.

67
Q

When using System Configuration to stop startup services including Microsoft services, which service should you not stop so that restore points will not be lost?

A

You should not stop the volume shadow copy when using the system configuration to stop startup services.

68
Q

In what folder does Task Scheduler keep scheduled task?

A

The task scheduler keeps scheduled tasks in C:\Windows\System32\Tasks

69
Q

What is the purpose of the Wow6432 Node subkey in the Windows registry?

A

The purpose of the Wow6432node subkey in the windows registry is to be used by 32-bit programs installed in a 64-bit OS.

70
Q

What is the name of the window used to uninstall software?

A

The name of the window used to uninstall software is the programs and features window.

71
Q

You need to install a customized console on 10 computers. What is the best way to do that?

A

Create the console on one computer and copy the .mmc file to the other nine.

72
Q

What is the name of the program that you can enter in the Windows 8 Run box to execute Event Viewer?

A

The name of the program you can enter in the Windows 8 run box to execute the event viewer is eventvwr.msc.

73
Q

What is the process that is running when Event Viewer is displayed on the screen?

A

The process that is running when event viewer is displayed on the screen is mmc.exe.

74
Q

Why do you think the running process is different from the program name?

A

The running process is different from the program name because the Event viewer console is managed by the Microsoft Management Console.


75
Q

When cleaning up the startup process, which of these should you do first?

A

b. Run System Configuration to see what processes are started.

76
Q

Using the Internet, investigate each of the following startup processes. Identify the process and write a one-sentence description: 
a. Acrotray.exe:

A

Acrotray belongs to the Adobe Acrobat tray bar assistant. It provides a shortcut to configure your adobe products, but is non essential to Adobe products running successfully. 


77
Q

Using the Internet, investigate each of the following startup processes. Identify the process and write a one-sentence description:
b. Ieuser.exe:

A

Ieuser belongs to Internet Explorer. Ieuser is launched before internet explorer launches to set the security levels to medium. Ieuser is required for internet explorer to run successfully. 


78
Q

Using Task Manager, you discover an unwanted program that is launched at startup. Of the items listed below, which ones might lead you to the permanent solution to the problem?

A

a) Look at the registry key that launched the program to help determine where in Windows the program was initiated. ———> Permanent Solution
c) Search Task Scheduler for the source of the program being launched. ———> Permanent Solution
e) Search the startup folders for the source of the program. ———-> Permanent Solution

79
Q

List the program file name and path for the following utilities. (Hint: You can use Explorer or a Windows search to locate files.)

A) task manager

A

C:\Windows\System32\TaskMgr.exe

80
Q

List the program file name and path for the following utilities. (Hint: You can use Explorer or a Windows search to locate files.)

b) system configuration

A

C:\Windows\System32\msconfig.exe


81
Q

List the program file name and path for the following utilities. (Hint: You can use Explorer or a Windows search to locate files.)

c) services console

A

C:\Windows\System32\services.exe


82
Q

List the program file name and path for the following utilities. (Hint: You can use Explorer or a Windows search to locate files.)

d) microsoft management console

A

C:\Windows\System32\mmc.exe

83
Q

List the program file name and path for the following utilities. (Hint: You can use Explorer or a Windows search to locate files.)

e) registry eitor

A

C:\Windows\System32\regedt32.exe 
 or C:\Windows\System32\regedt64.exe

Information Systems (15 decks)

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