Chapter 11 Flashcards
T/F unofficial communication channels that develop are often more efficient and effective than officially established channels
true
What is the main barrier to effective downward communication?
The chain of command
What is the problem with upward communications?
goes against the grain of authority so can be distorted (since info used can be framed to make subordinate look good)
4 Common organizational techniques that further thwart upward communication:
1) banishing / decimating whistleblowers
2) placing safe/loyal employees above and below troublemakers (effectively silencing them)
3) asking questions when answers are already predetermined (appearance of caring)
4) declining to inform management about what’s going bc they would not understand anyways or make it worse
What level of decisions are the most dramatic and have the most impact on our lives?
street level
What steps are most useful for decision making?
data collection
data collation
analysis
dissemination
feedback and evaluation
3 general types of police information systems:
1) Operations Information Systems
2) Command and Control Systems
3) Management information systems
What are operations information systems?
systems that provide information to patrol officers, and detectives, engaged in direct service to the public
What are command and control systems?
provide information to supervisors, commanders, and communications personnel to aid them in decisions concerning workload distribution, assignment of calls, supervision of operations personnel
Basic component: the radio / mdt
What are management information systems?
provide info needed for supervisory, allocation, strategic, tactical admin decisions
What is the most common target of operations analysis?
patrol allocation and deployment
