Chapter 11

Question 1

Human Resources Management

Answer 1

The process of determining human resource needs and then recruiting, selecting, developing, motivating, evaluating, and scheduling employees to achieve organizational goals.

Question 2

Ttitle VII of the Civil Rights Act

Answer 2

Prohibits discrimination in hiring, firing, compensation, apprenticeships, training, terms, conditions, or privileges of employment based on: Race, Religion, Creed, Sex, Sexual orientation, National Origin, Age.

Question 3

Affirmative Action

Answer 3

Employment activities designed to “right past wrongs” by increasing opportunities for minorities and women.

Question 4

Reverse Discrimination

Answer 4

Discrimination against whites or males in hiring or promotion.

Question 5

Recruitment

Answer 5

The set of activities used to obtain a sufficient number of the right people at the right time.

Question 5

Job Description

Answer 5

A summary of the objectives of a job, the type of work to be done, the responsibilities and duties, the working conditions, and the relationship of the job to other functions.

Question 6

Selection

Answer 6

The process of gathering information and deciding who should be hired, under legal guidelines, for the best interest of the individual and the organization.

Question 7

Job Analysis

Answer 7

A study of what is done by employees who hold and perform the various job titles.

Question 8

Cafeteria Style Fringe Benefits

Answer 8

A fringe benefit plan that aloows employees to choose the benefits they want up to a certain dollar amount.

Question 9

Performance Appraisal

Answer 9

An evaluation that measures employee performance against established standards in order to make decisions about promotions, compensation, trainign, or termination.

Question 10

Job Sharing

Answer 10

An arrangement whereby two part-time employees share one fun-time job.

Question 10

Fringe Benefits

Answer 10

Benefits such as sick-leave pay, vacation pay, pension plans, and health plans that represent additional compensation to employees beyond base wages. Health care has been the most significant increase in fringe benefit cost.

Question 11

Networking

Answer 11

The process of establishing and maintaining contracts with key managers in one’s own organization and other organizations and using those contracts to weave strong relationships that serve as informal development systems.

Question 12

Training & Development

Answer 12

All attempts to improve productivity by increasing an employee’s ability to perform.

Question 13

Americans with Disabilities Act

Answer 13

Requires employers to give applicants with physical or mental disabilities the same consideration for employment as people without disabilities.

Question 14

Mentor

Answer 14

An experienced employee who supervises, coaches, and guides lower-level employees by introducing them to the right people and generally being their organizational sponsor.

Question 15

Five steps in the Human Resource Planning Process

Answer 15

1. Preparing a human resource inventory of employees.
2. Preparing a job analysis.
3. Assessing future human resource demand.
4. Assessing future labor supply.
5. Establishing a strategic plan.