Chapter 10 Flashcards
Intrinsic Rewards
The personal satisfaction you feel when you perform well and complete goals.
Extrinsic Rewards
Something given to you by someone else as recognition of good work.
Time & Motion Studies
Studies of which tasks must be performed to complete a job and the time needed to do each task.
Taylor’s Four Key Principles
- Study how a job is performed
- Codify the best method into rules.
- Choose workers whose skill matches.
- Establish a fair level of performance and pay.
Hawthrone Effect
The tendency for people to act differently when they know they are being studied.
Maslow’s Hierarchy of Needs
Theory of motivation based on unmet human needs from basic physiological needs to safety, social, and esteem needs to self-actualization needs.
Management by objectives
Involves a cycle of discussion, review, and evaluation of objectives among top and middle-level managers, supervisors, and employees.
Job Enrichment
A motivational strategy that emphasizes motivating the worker through the job itself.
Job Rotation
A job enrichment strategy that involves moving employees from one job to another.
Expectancy Theory
The amount of effort employees exert on a specific task depends on their expectations of the outcome.
Scientific Management
Studying workers to find the most efficient ways of doing things and then teaching people those techniques.
The Principle of Motion Economy
Theory developed by Frank and Lillian Gilbreth that every job can be broken down into a series of elementary motions.
Goal-Setting Theory
The idea that setting ambitious but attainable goals can motivate workers and improve performance if the goals are accepted, accompanied by feedback, and facilitated by organizational conditions.
