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CAPM > Chapter 10: Project Communications Management > Flashcards

Chapter 10: Project Communications Management Flashcards

1
Q

The process of developing an appropriate approach and plan for project communications based on stakeholders’ information needs and requirements and available organizational assets is:

A. Manage communications
B. Plan communications management
C. Develop the project management plan
D. Control communications

A

B. Plan communications management

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2
Q

Which of the following is not an input to the process plan communications management:

A. Manage stakeholder engagement
B. Stakeholder register
C. Project management plan
D. EEFs

A

A. Manage stakeholder engagement

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3
Q

On most projects, communications planning takes place:

A. After the development of the project management plan
B. Prior to the development of the project scope statement
C. Very early, during the creation of the project management plan
D. After the creation of the project stakeholder plan

A

C. Very early, during the creation of the project management plan

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4
Q

Communication models is a tool and technique in which process:

A. Monitor Communications
B. Plan Communications Management
C. Manage Communications
D. Manage Stakeholders

A

B. Plan Communications Management

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5
Q

In company FRB a project to introduce a new enterprise software system has been proceeding smoothly. Today, the transition to part of the new system for users hit a glitch and the entire corporate enterprise system was down for 4 hours. An email was immediately sent to all users and a website on the corporate intranet provided users with up-to-date information on resolving the problem. The factor that most influenced the choice of the communication technology used was:

A. Urgency of the need for information
B. Availability of technology
C. Ease of use
D. Sensitivity and confidentiality of the information

A

A. Urgency and the need for information

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6
Q

Any interference of barriers that might compromise the delivery of a communications message is known as:

A. Confusion
B. Dissonance
C. Noise
D. Interruption

A

C. Noise

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7
Q

The sequence of steps in a basic communication model is:

A. Encode, transmit message, decode, acknowledge, feedback/response
B. Encode, transmit message, acknowledge, decode, feedback/response
C. Same as B?
D. Encode, acknowledge, transmit message, decode, feedback/response

A

A. Encode, transmit message, decode, acknowledge, feedback/response

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8
Q

Communication between two or more parties performing a multidirectional exchange of information is called:

A. Push communication
B. Pull communication
C. Single dimensional communication
D. Interactive communication

A

D. Interactive communication

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9
Q

Which communication technique requires awareness of the impact of body language and the design of visual aids:

A. Facilitation techniques
B. Listening techniques
C. Presentation techniques
D. Meeting arrangement techniques

A

C. Presentation techniques

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10
Q

Social media management, electronic communications management and electronic project management tools are tools that are used for:

A. Technology management systems
B. PMIS
C. Communication management systems
D. Data management systems

A

B. PMIS

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11
Q

The act of collecting and distributing project information is:

A. Information reporting
B. Project management reporting
C. Stakeholder reporting
D. Project reporting

A

D. Project reporting

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12
Q

Which of the following is not a tailoring consideration in Project Communications Management:

A. Stakeholders
B. Performance measurement baseline
C. Communications technology
D. Knowledge management

A

B. Performance measurement baseline

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13
Q

Which of the following is not an element of the communications management plan:

A. Stakeholder register
B. Resources allocated for communication activities including time and budget
C. Person responsible for communicating the information
D. Glossary of common terminology

A

A. Stakeholder register

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14
Q

Performance reporting involves the periodic collection and analysis of baseline vs. ______ data to understand and communicate the project progress and performance as well as to forecast the project results.

A. Anticipated
B. Maximum
C. Actual
D. Future

A

C. Actual

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15
Q

Change requests are managed by which process:

A. Monitor and Control Project Work
B. Perform Integrated Change Control
C. Direct and Manage Project Work
D. Manage Communications

A

B. Perform Integrated Change Control

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16
Q

You’re managing a project to develop a new iPhone app and have discovered that you’ll need longer than you expected for part of the project work. You’ll document this problem and how you dealt with it in the:

A. Project problem register
B. Communications log
C. Schedule management plan
D. Issue log

A

D. Issue log

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17
Q

When should project resources be expended on communications:

A. Whenever possible as communications are critical to project success
B. As determined by the project manager
C. Only on communicating information that contributes to the success of the project or where a lack of communication can lead to failure
D. As required to manage stakeholders effectively

A

C. Only on communicating information that contributes to the success of the project or where a lack of communication can lead to failure

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18
Q

Which of the following is not a factor that can affect the choice of communication technology:

A. Ease of use
B. Sensitivity and confidentiality of information
C. Urgency of the need for information
D. Attractiveness of the communications interface

A

D. Attractiveness of the communications interface

19
Q

As a project manager, you notice that two members of the project team are having problems working together. You watch how they talk with each other in the project team meetings and in informal work environments and you talk with them to better understand their issues. Your management activity has applied:

A. Interpersonal and team skills
B. Meetings
C. Expert judgement
D. PMIS

A

A. Interpersonal and team skills

20
Q

A message is posted in the project discussion forum for the project manager and project team members by the project sponsor and the message is about the project client. Who is the transmitter of the message:

A. A member of the project team
B. The project manager
C. The project sponsor
D. The project client

A

C. The project sponsor

21
Q

Project Communications Management knowledge area processes

A
  • Plan Communications Management
  • Manage Communications
  • Monitor Communications
22
Q

5Cs for writing communication

A

Oft-cited as “good guidance,” they are:

  1. Correct and proper spelling
  2. Concise expression and elimination of excess words
  3. Clear purpose and expression directed to the needs of the reader
  4. Coherent logical flow of ideas
  5. Controlling flow of words and ideas
23
Q

The main output for this process is the communications management plan

A

Plan Communications Management process

24
Q

Plan Communications Management inputs

A
  • Project charter
  • Project management plan elements (Resource Management Plan)
  • Stakeholder Engagement Plan
  • EEFs
  • Organizational process assets
25
Q

Plan Communications Management tools and techniques

A
  • Expert judgement
  • analysis
  • Information technology
  • social media
  • face to face
  • communications models
  • conference calls
  • Project related discussions
  • consideration of team members communication styles
  • awareness of political issues
  • cultural sensitivity
  • Stakeholder Engagement assessment matrix
  • Meetings
26
Q

Stakeholder engagement assessment matrix

A

In Plan Communications Management process, displays communications links with stakeholders and can enable more effective planning

27
Q

Plan Communications Management outputs

A
  • Communications Management Plan (main output)
  • Project management plan updates (stakeholder engagement plan)
  • Other project document updates (project schedule and stakeholder register)
28
Q

The process that puts the communications management plan into practice. It provides guidance on collecting information, storing and processing it for distribution and management and monitoring of these processes

A

Manage Communications process

29
Q

Manage Communications inputs

A
  • Project management plan elements (Resource Management Plan, Communications Management Plan and stakeholder engagement plan)
  • Other project documents (change log, issue log, lessons learned register and reports on project quality, etc.)
  • EEFs
  • Organizational process assets
30
Q

Manage Communications tools and techniques

A
  • social technologies
  • hybrid of online and face to face techniques
  • communication skills
  • PMIS
  • project reporting
  • interpersonal and team skills
  • Meetings
31
Q

Communication skills essential for project communicators

A

Ability to send clear messages, receive feedback, understand and use non-verbal communications, make presentations, etc

32
Q

Manage Communications outputs

A
  • Project Communications items (ex. Reports and presentations, etc)
  • Other project document updates (issue log and lessons learned register)
  • Organizational process assets updates
33
Q

Monitor Communications process

A

Process for monitoring communications activity to ensure that its proceeding as planned and achieving the objectives that have been set for it

34
Q

Monitor Communications inputs

A
  • Project management plan elements
  • resource management plan
  • Communications Management Plan
  • Stakeholder Engagement Plan
  • Other project documents (issue log and lessons learned register)
  • work performance data
  • EEFs
  • Organizational process assets
35
Q

Monitor Communications tools and techniques

A
  • Expert judgement
  • PMIS
  • data representation tools
  • stakeholder assessment matrix
  • interpersonal and team skills
  • discussions
  • Meetings
36
Q

Monitor Communications outputs

A
  • work performance information
  • change requests
  • Project management plan changes
  • Other project document changes
37
Q

Example EEFs that are inputs to Plan Communications Management process

A
  • local culture
  • stakeholders risk tolerance
  • geographical distribution of project facilities and resources
38
Q

Example organizational process assets that are inputs to Plan Communications Management process

A
  • organizations policies and procedures for social media use

- Information from previous projects

39
Q

Example EEFs that are inputs to Manage Communications process

A

Organization politics

40
Q

Example organizational process assets that are inputs to Manage Communications process

A

Organizations social media policies

41
Q

Example organizational process assets that are outputs of Manage Communications process

A

Updates to organizations project records and reports (to inform future projects)

42
Q

Example EEFs that are inputs to Monitor Communications process

A
  • Organizational culture
  • organizations communications channels
  • geographical distribution of organizational activities
43
Q

Example organizational process assets that are inputs to Monitor Communications process

A
  • organizations social media policies

- organizations information storage policies

CAPM (14 decks)

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