Chapter 10: Operations

Question 1

Any process that accepts inputs and uses resources to change those inputs in useful ways

Answer 1

Operations

Question 2

The process of planning, organizing, and controlling operations to reach objectives efficiently and effectively

Answer 2

Operations Management

Question 3

The cost of doing something, or the resource utilization involved

Answer 3

Efficiency

Question 4

His function is to determine and define the equipment, tools, and processes required to convert the design of the desired product into reality in an efficient manner

Answer 4

Manufacturing Engineer

Question 5

Refer to the making of products by hand or with machinery

Answer 5

Manufacturing Processes

Question 6

One whose production is based on sales orders for a variety of small lots

Answer 6

Job Shop

Question 7

Where lots of generally own designed products are manufactured

Answer 7

Batch Flow

Question 8

Refers to a production layout arranged in a sequence to accommodate processing of large volumes of standardized products or services

Answer 8

Assembly Line

Question 9

The quality and quantity of output in this production process depends to a great extent to the skill of the labor utilized

Answer 9

Worker-Paced Assembly Line

Question 10

This type of production process produces mostly standard products with machines playing a significant role

Answer 10

Machine-Paced Assembly Line

Question 11

The rapid rate at which items move through the system

Answer 11

Continuous Flow

Question 12

This method of processing is a combination of the batch and the continuous flow

Answer 12

Batch/Continuous Flow Hybrid

Question 13

Refer to the provision of services to persons by hand or with machinery

Answer 13

Service Processes

Question 14

Offers a limited mix of services which results to some economies of scale in operations

Answer 14

Service Factory

Question 15

Provides a diverse mix of services

Answer 15

Service Shop

Question 16

Provides services to a large number of people simultaneously

Answer 16

Mass Service

Question 17

Companies that provide specialized services to other firms or individuals

Answer 17

Professional Services

Question 18

Refers to the process of creating a set of product specifications appropriate to the demands of the situation

Answer 18

Product Design

Question 19

May be defined as forecasting the future sales of a given product, translating this forecast into the demand it generates for various production facilities and arranging for the procurement of these facilities

Answer 19

Production Planning

Question 20

Phase of production control involved in developing timetables that specify how long each operation in the production process takes

Answer 20

Scheduling

Question 21

The approach that seeks efficiency of operation through integration of all material acquisition, movement, and storage activities in the firm

Answer 21

Materials Management

Question 22

Process of establishing and maintaining appropriate levels of reserve stocks of goods

Answer 22

Inventory Control

Question 23

The process of determining the physical arrangement of the production system

Answer 23

Work-Flow Layout

Question 24

Refers to the measurement of products or services against standards set by the company

Answer 24

Quality Control