Chapter 10 Flashcards
There is a significant difference between commanding and leading: (10.1)
given the authority, anyone can command while leading is a delicate art calling for people-oriented attributes
Leadership is the art of influencing and directing people to accomplish the mission. This definition highlights two fundamental elements: (10.2.)
(1) the mission, goal, or task, and (2) the people who accomplish it
Accomplishing the mission is the primary task of every military organization; everything else must be _______. (10.2.)
subordinate
Accomplishing the mission is the primary task of every military organization. However, a successful leader recognizes that people perform the mission and that, without their support, the unit _______. (10.2.)
will fail
According to General Fogleman, “________ are the assets that determine our success or failure. If you are to be a good leader, you have to cultivate your skills in the arena of personal relations.” (10.2.)
people
Good leaders get involved in their subordinates’ careers. People merely obey arbitrary commands and orders but they respond quickly and usually give extra effort for leaders who _______. (10.2.1.)
genuinely care for them
There are no magic formulas when it comes to being a successful leader. The best advice may be to _______. (10.4.)
“be yourself”
Air Force standards of conduct, discipline, and customs and courtesies reflect the Air Force’s broad heritage and traditions. Air Force leaders must not only know these standards, they must also: (10.5.)
enforce them
To “deliver sovereign options for the defense of the United States of America and its global interests-to fly and fight in Air, Space, and Cyberspace” is _______. (10.5.1.)
the Air Force’s mission
The _______ provides the control and communications necessary to accomplish the mission. (10.5.4.)
chain of command
Each level of the chain of command is responsible for a lower level and accountable to all higher levels. The chain cannot work without _______. (10.5.4.)
loyalty at every level
The chain of command provides the control and communications necessary to accomplish the mission. The key principle is: (10.5.4.)
to resolve problems and seek answers at the lowest possible level
Supervisors must make sure their subordinates meet Air Force standards at all times. Standards of conduct apply: (10.5.5.)
-both on and off duty-in personal behavior-in the treatment of others in both military and civilian environments
NCOs must make sure their relationships with coworkers and subordinates do not give the appearance of favoritism or impropriety. Excessive socialization and undue familiarity, real or perceived, will _______. (10.5.6.)
degrade leadership
Some observers believe that military success depends on effective management while others insist charismatic leadership is the key to success. In reality: (10.6.1.)
a combination of both is essential
The PDG explains the roles of leadership and management by examining them in terms of three elements: (10.6.2.)
behavior, personal characteristics, and organizational situation
To illustrate the difference between leadership and management behavior, _______ is based on building organizational relations that mesh together like the parts of a timepiece while _______ concentrates on making the hands of the timepiece move. (10.6.2.1.1.)
managerial behavior; leadership behavior
The difference between management and leadership is that managers use the management process to control people by pushing them in the right direction while leaders _______. (10.6.2.1.2.)
motivate and inspire people to keep moving in the right direction by satisfying human needs
According to Bennis’s Behavioral Characteristic Comparison chart, managers administer, maintain, and control while leaders: (Fig 10.1.)
motivate, develop, and inspire
In order to be successful, leaders must: (10.6.2.2.)
have a grasp of both management and leadership skills
To be successful, an organization needs both leadership and management. A peacetime military can survive with good administration and management up and down the hierarchy, coupled with good leadership concentrated at the top. On the other hand, a wartime force must have: (10.6.2.3.2.)
competent leadership at all levels
Good management brings a degree of order and consistency to key issues like readiness, availability, and sustainment. However, no one has yet figured out how to _______ people into battle. They must be _______. (10.6.2.3.2.)
manage, led
The PDG lists leadership qualities under the categories of (1) Positive Attitude, (2) Values, (3) Character, and (4) Credibility. Having a positive attitude is important for leaders because their attitude will be reflected in their _______. (10.7.1.)
subordinates
The PDG lists leadership qualities under the categories of (1) Positive Attitude, (2) Values, (3) Character, and (4) Credibility. The character traits of effective leaders include: (10.7.3.)
charisma, compassion, and courage
Which characteristic, according to Webster, is a special characteristic of leadership that inspires allegiance and devotion but may be contrary to authority and superiors consequently frown on it? (10.7.3.1.)
charisma
The PDG lists leadership qualities under the categories of (1) Positive Attitude, (2) Values, (3) Character, and (4) Credibility. Successful leaders earn credibility by: (10.7.4.)
leading by example and taking responsibility
The vision for Air Force Smart Operations for the 21st Century (AFSO21) is to establish a continuous process improvement environment in which all Airmen are: (10.8.)
actively eliminating waste and continuously improving processes
The vision for AFSO21 is to establish a continuous process improvement environment in which all Airmen are actively eliminating waste and continuously improving processes. These improvements must be centered around: (10.8.)
the core missions Airmen are responsible for conducting
Vision is helping people believe they can accomplish their goals and move toward a better future as a result of their own efforts. Vision must be specific enough to provide real guidance to people but _______. (10.8.1.2.)
unbounded enough to encourage initiative and demonstrate relevancy to a variety of conditions
Even a clearly articulated and achievable vision may flounder if appropriate resource management and leadership practices do not accompany it. What is crucial about the vision is not its originality but _______. (10.8.3.)
how well it serves mission requirements, strategic goals, and the Air Force as a whole
A vision that meets the organization’s needs at the time of implementation is unlikely, over time, to be applicable without changes. The vision-forming process should be _______. (10.8.4.)
continual
_______ is a force that energizes people and provides responsibility, ownership, and control over the work they perform. (10.9.1.)
Empowerment
The military is traditionally an authoritarian organization because the need for rapid decision-making and crisis response necessitates _______. (10.9.2.1.)
a traditional hierarchical framework
The role of the leader in fostering growth is to _______. (10.10.2.1. and 10.10.2.2.)
-provide challenging and enlightening experiences-identify and analyze knowledge and improvement opportunities-insist their people focus attention on the aspects of a situation, mission, or project that they control
An important milestone in any subordinate’s development process is _______. (10.10.3.2.)
to experience a significant challenge early in his or her career
To learn and improve, people need to be encouraged to try new things. A fundamental aspect of empowerment is acknowledging the right to _______. (10.10.4.1.)
fail
Integrity is the willingness to do what is right even when no one is looking. Integrity is _______. (10.12.1.)
-the “moral compass”, the inner voice, the voice of self-control-the basis for the trust imperative in today’s Air Force-the single most important part of character
The Air Force core values are Integrity First, Service Before Self, and Excellence In All We Do. There are several aspects of excellence: (10.12.3.)
Personal Excellence, Organizational Excellence, Resource Excellence, Operational Excellence
Preoccupation with leadership often prevents us from considering the nature and importance of followership. Few leaders became successful without first having learned _______. (10.13.)
followership skills
Why are followers important? (10.14.)
junior members have knowledge, skills, and abilities that can maximize work center effectiveness
To be successful, leaders must devote attention to what their subordinates want and expect. Leaders demonstrate belief in their subordinates by: (10.16.)
-maintaining or enhancing their subordinates’ self-esteem-listening carefully to their subordinates and responding with empathy-asking for their subordinates’ help and encouraging their involvement
What are ways to promote empowered followership? (10.17.)
-help followers develop their own initiatives-encourage followers to use their own judgment-allow followers to grow and become more effective communicators
The relationship in which a person with greater experience and wisdom guides another person to develop both personally and professionally is known as _______. (10.18.)
mentoring
Mentoring (10.19.1.)
-helps prepare people for the increased responsibilities they will assume-is an ongoing process and not confined to the formal feedback
Mentoring is part of a professional relationship because: (10.19.1.)
-it fosters communication between subordinates and supervisors concerning careers, performance, duties, and missions-it enhances morale and discipline and improves the operational environment while maintaining respect for authority
The primary mentor for each Airman is: (10.20.1.)
the immediate supervisor or rater
The immediate supervisor is the primary mentor for each of his or her subordinates. This designation in no way restricts the subordinate’s desire to: (10.20.1.)
seek additional counseling and professional development advice from other sources or mentors
Several programs exist to help the commander and supervisor focus attention on a subordinate’s professional development. Among these are: (10.20.3.)
-performance feedback, professional military education (PME), and academic education opportunities-assignment policies, recognition programs, and the individual’s own personal development actions
There are numerous paths to meet individual career and success goals. However, the individual’s primary focus should be on _______. (10.21.)
Air Force institutional needs
The role of PME in professional development is: (10.22.)
-to prepare individuals to take on increased responsibilities appropriate to their grade-to enhance individuals’ contribution to the Air Force
Completion of the Senior NCO Academy by correspondence or in residence and a CCAF degree is the minimum requirement for SNCOs to receive _______. (10.22.)
a senior rater endorsement on their performance reports
Performance evaluations are an integral part of mentoring and professional development. Performance feedback is designed to: (10.24.)
provide a realistic assessment of ratee performance, career standing, future potential, and actions required to reach the next level of professional development
The _______ outlines the requirements for promotion selection (SSgt through MSgt) and provides feedback score sheets to enlisted members considered for promotion. (10.25.)
Weighted Airman Promotion System (WAPS)
Selection for promotion to Senior Master Sergeant and Chief Master Sergeant is accomplished using _______. (10.25.)
an integrated weighted and central selection board system
Selection for promotion to SMSgt and CMSgt is accomplished using an integrated weighted and central selection board system. In addition to the weighted score, the central selection board evaluates each individual using _______. (10.25.)
the “whole person concept”
Selection for promotion to SMSgt and CMSgt is accomplished using an integrated weighted and central selection board system. Board scores are determined by considering: (10.25.)
performance, leadership, breadth of experience, job responsibility, professional competence, specific achievements, and education
When an individual becomes eligible for reassignment, the mentor and the individual should both focus on obtaining an assignment that: (10.26.)
enhances professional development and meets Air Force needs without necessarily keying on a specific position or location
Supervisors should not submit recommendations for awards just to “do something for their people.” Supervisors should restrict recommendations to: (10.27.)
-recognition of meritorious service-recognition of outstanding achievement-performance that clearly place the individual above his or her peers
Leaders coach subordinates the same way athletic coaches improve their teams: (10.30.)
-by identifying weaknesses-by setting goals and developing and implementing plans of action-by providing oversight and motivation throughout the process
The characteristics of effective counseling are: (Fig 10.2.)
Purpose, Flexibility, Respect, Communication, and Support
Air Force leaders must demonstrate certain qualities to be effective counselors. These qualities include: (10.31.)
respect for subordinates, self-awareness, cultural awareness, empathy, and credibility
To be an effective counselor, the leader must demonstrate respect for subordinates, self-awareness, cultural awareness, empathy, and credibility. Respect for subordinates means: (10.31.1.)
allowing them to take responsibility for their own ideas and actions
To be an effective counselor, the leader must demonstrate respect for subordinates, self-awareness, cultural awareness, empathy, and credibility. Self-awareness means: (10.31.2.)
being fully aware of your own values, needs, and biases prior to counseling subordinates
The leader must demonstrate certain qualities to be an effective counselor: respect for subordinates, self-awareness, cultural awareness, empathy, and credibility. Cultural awareness means: (10.31.3.)
being aware of different cultural backgrounds and how these factors may influence values, perspectives, and actions
The leader must demonstrate certain qualities to be an effective counselor: respect for subordinates, self-awareness, cultural awareness, empathy, and credibility. Empathy means: (10.31.4.)
understanding and being sensitive to the feelings, thoughts, and experiences of another person
The leader must demonstrate certain qualities to be an effective counselor: respect for subordinates, self-awareness, cultural awareness, empathy, and credibility. Credibility means: (10.31.5.)
being honest and consistent in statements and actions
The techniques needed to provide effective counseling vary from person to person and session to session. However, general skills needed in almost every situation include _______. (10.32.)
active listening, responding, and questioning
The techniques needed to provide effective counseling vary from person to person and session to session. However, general skills needed in almost every situation include active listening, responding, and questioning. Active listening: (10.32.1.)
communicates verbally and nonverbally that you have received the subordinate’s message
The general skills needed in almost every counseling situation include active listening, responding, and questioning. Responding: (10.32.2.)
communicates understanding and clarifies and confirms what has been said
The general skills needed in almost every counseling situation include active listening, responding, and questioning. Questioning is: (10.32.3.)
asking questions to obtain information or to get the subordinate to think about a particular situation
The two major categories of developmental counseling are _______. (10.33.)
event-oriented counseling and performance and professional growth counseling
The two major categories of developmental counseling are event-oriented counseling and performance and professional growth counseling. Event-oriented counseling involves: (10.33.1.)
a specific event or situation
The two major categories of developmental counseling are event-oriented counseling and performance and professional growth counseling. Event-oriented counseling includes _______. (10.33.1.)
-counseling for specific instances-crisis counseling-referral counseling
Different people and different situations require different counseling approaches. Three approaches to counseling include: (10.34.)
nondirective, directive, and combined
The three approaches to counseling include nondirective, directive, and combined. The major difference between the approaches is: (10.34.)
the degree to which the subordinate participates and interacts during a counseling session
The three approaches to counseling include nondirective, directive, and combined. The nondirective approach: (10.34.1.)
is preferred for most counseling sessions and avoids providing solutions or rendering opinions
The three approaches to counseling include nondirective, directive, and combined. The directive approach: (10.34.2.)
-works best to correct simple problems, make on-the-spot corrections, and correct aspects of duty performance-is when the counselor does most of the talking and tells the subordinate what to do and when to do it-is appropriate when a subordinate is immature, insecure, and has limited problem-solving skills
The three approaches to counseling include nondirective, directive, and combined. The combined approach: (10.34.3.)
uses techniques from both the directive and nondirective approaches, adjusting them to the subordinate
The four stages of the counseling process are: (10.35.)
identify the need for counseling, prepare for counseling, conduct the counseling session, and followup
The four stages of the counseling process are: identify the need for counseling, prepare for counseling, conduct the counseling session, and followup. When preparing for counseling, the counselor should _______. (10.35.2.1. - 10.35.2.6.)
-select a suitable place with minimal interruptions and free from distractions-notify the subordinate well in advance of the reason for and time of the counseling-plan the counseling approach using a strategy that suits the subordinate and situation
The counselor should be flexible when conducting a counseling session. Even when not prepared for formal counseling, the four basic components of a counseling session should be addressed: (10.35.3.)
open the counseling session, discuss the issues, develop a plan of action, record and close the session
The counseling process does not end with the counseling session. Followup continues through implementation of the plan of action and evaluation of results. Appropriate measures after counseling include _______. (10.35.4.)
-followup counseling and making referrals-informing the chain of command-taking corrective measures
On the topic of Leveraging Diversity, the first step in leading a diverse organization is: (10.36.2.)
to form common ground or a shared set of assumptions within which we communicate
Leadership style is the way a leader or manager coaches or works with someone. A situational leader changes his or her style depending on _______. (10.37.1.)
the person he or she is working with and on the mission
Situational leadership requires three skills: (10.37.2.)
diagnosis, flexibility, and partnering
Situational leadership requires three skills: diagnosis, flexibility, and partnering. Diagnosis means: (10.37.2.)
the leader must learn to diagnose others’ needs
Situational leadership requires three skills: diagnosis, flexibility, and partnering. Flexibility means: (10.37.2.)
the leader uses a variety of leadership styles
Situational leadership requires three skills: diagnosis, flexibility, and partnering. Partnering means: (10.37.2.)
the leader comes to an agreement with followers on the appropriate leadership style
A leader is flexible and able to use four different leadership styles: (10.37.2.)
directing, coaching, supporting, and delegating
