Chapter 1 What Is Communication

Question 1

Be familiar with the different types of noise

Answer 1

1. Physical noise-Audio and visual voice
2. Physiological noise-Hearing loss acquired from going to concerts
3. Semantic noise-Lack of understanding of the words or symbols being used
4. Psychological noise-Daydreaming

Question 2

Be familiar with the different types of context

Answer 2

1. Physical-lighting, room size, etc.
2. Cultural-believes, rituals, etc.
3. Socio-psychological-goals, moods, etc.
4. Relational-how well communicators know/respect/like each other, etc.

Question 3

Be familiar with the receiver-oriented view of communication.

Answer 3

Describes communication as occurring any time a person perceives and gives meaning to our behavior
Communication occurs whenever an individual assigns significance or meaning to an internal or external stimulus

Question 4

Be familiar with the sender-oriented view of communication

Answer 4

Defines communication as occurring when someone directs his or her behavior to others with the intent to communicate

Question 5

Be familiar with various communication goals

Answer 5

1. Informing
2. Persuading
3. Forming and maintaining relationships
4. Conflict management
5. Problem-solving and decision-making