Chapter 1 - Management and Organizational Behaviour

Question 1

Functions of Work

Answer 1

• exchange of services for money
• activity that produces value
• social, meeting new friends
• social status
• source of identity/ self-esteem

Question 2

Term for how people may feel without work

Answer 2

alienated/ alientation

Question 3

Challenges of the Changing Workplace (6)

Answer 3

• international competition (automating manufacturing is helping fight this)
• new technologies
• increased quality
• employee motivation and commitment
• managing a diverse workforce
• ethical behaviour

Question 4

managerial responsibilities

Answer 4

long range planning, controlling, environmental scanning, supervision, coordinating, customer relations and marketing, community relations, internal consulting, monitoring products and services

Question 5

Do all managers have the same responsibilities

Answer 5

No. Different managers will serve different roles and carry different responsibilities depending on where they are in the organizational hierarchy

Question 6

Who would spend more time on conceptual issues vs technical issues? Senior executives or first-line managers?

Answer 6

Senior execs = conceptual issues
first-line = technical issues

Question 7

what are the three types of managerial skills?

Answer 7

1. technical skills
2. human relations skills
3. conceptual skills

Question 8

What does a 21st century manager look like?

Answer 8

• can think of new solutions
• comfortable with chaos
• high emotional intelligence - embraces vulnerability
• global strategist
• master of technology
• follow from front motivator
• great communicator

Question 9

what is organizational behaviour?

Answer 9

• the study of the behaviour of people in organizations
• on individual, group, and organizational level
• want to understand why people behave the way they do, what motivates people

Question 10

What is micro organizational behaviour?

Answer 10

study of individual/ group behaviour

Question 11

what is macro organizational behaviour?

Answer 11

study of organizations/ environments

Question 12

dynamic model of organizational behaviour

Answer 12

there are inputs from the environment
- capital, human resources, tech, government regulations, raw materials, economic conditions

and organizational outcomes as a result (three levels)
- individual performance, group performance, organizational effectiveness

Question 13

What can be done about the challenges facing the workplace in the next decade?

Answer 13

Managers and employees will need to stay adaptable and build their businesses to be proactive rather than reactive
Need to invest in people to watch over the business environment and keep an eye on what is happening to stay relevant and competitive
Adapt their practises based on observations