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3230 Operations Management > Chapter 1 Introduction > Flashcards

Chapter 1 Introduction Flashcards

1
Q

the design, operations, and improvement of the systems that create and deliver the firms primary products and service

A

operations and supply chain managment (OSCM)

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2
Q

manufacturing and service processes used to transform the resources employed by a firm into products desired by customers

A

operations

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3
Q

the processes that move information and material to and from the manufacturing and service processes of the firm

A

supply chain

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4
Q

resources are planned in increasingly shorter increments of time to match supply inputs with the demand driven outputs of the firm

A

forecast of demand

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5
Q

understanding how different types of processes are organized, how to determine the capacity of a process, how long it should take a process to make a unit, etc

A

design of transformation process

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6
Q

one or more activities that transform inputs into outputs

A

process

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7
Q
  1. planning
  2. sourcing
  3. making
  4. delivering
  5. returning
A

5 categories of operations and supply chain processes

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8
Q

the processes needed to operate an existing supply chain strategically (firm must determine how anticipated demand will be met with available resources)
which operations and supply chain process is this ?

A

planning

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9
Q

the selection of suppliers that will deliver the goods and services needed to create the firms product (a set of pricing, delivery, and payment processes is needed, along with metrics for monitoring and improving relationships between partners of the firm)
which operations and supply chain process is this ?

A

sourcing

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10
Q

the major product is produced or the service provided
which operations and supply chain process is this ?

A

making

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11
Q

carriers are picked to move products to warehouses and customers, coordinate and schedule the movement of goods and information through the supply network, develop and operate a network of warehouses, and run the information systems that manage the receipt of orders from customers and invoicing systems that collect payments from customers
which operations and supply chain process is this ?

A

delivering (logistics processes)

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12
Q

processes for receiving worn-out, defective, and excess products from customers and support for customers who have problems with delivered products
which operations and supply chain process is this ?

A

returning

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13
Q
  1. Supporting facility (location, decoration, layout)
  2. Facilitating goods (variety, consistency, quantity of the physical goods that go with service)
  3. Explicit services (training of service personnel, consistency of service performance)
  4. Implicit services (attitude of the server, atmosphere, waiting time, status)
A

Examples of service specifications

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14
Q
  1. Businesses that impact human bodies (beauty salons, fitness centers, health clinics)
  2. Businesses that are directed at physical products (freight transportation, laundry, environmental landscaping)
  3. Businesses that are directed at peoples minds (advertising, education, arts and entertainment)
  4. Businesses directed at risk and money management (insurance, legal services, banking)
A

4 main categories of service businesses

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15
Q

What are the 4 categories of goods and services continuum

A
  1. Pure Goods - food products, chemicals, mining
  2. Core Goods - appliances, automobiles, data storage systems
  3. Core Services - hotels, airlines, internet service, providers
  4. Pure Services - university, medical, investment
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16
Q

food products, chemicals, mining
which category of the goods and services continuum is this

A

pure goods

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17
Q

appliances, automobiles, data storage systems
which category of the goods and services continuum is this

A

core goods

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18
Q

hotels, airlines, internet service, providers
which category of the goods and services continuum is this

A

core services

19
Q

university, medical, investment
which category of the goods and services continuum is this

A

pure services

20
Q

a company building service activities into its product offerings for its customers. (services include maintenance, spare part provisioning, training) (IBM)

A

product service bundling

21
Q

examples of typical OSCM jobs

A

plant manager, hospital administrator, supply chain manager, purchasing manager

22
Q

emphasized how manufacturing executives could use their factories capabilities as strategic competitive weapons

A

manufacturing strategy paradigm

23
Q

an integrated set of activities designed to achieve high-volume production using minimal inventories of parts that arrive exactly when they are needed (Paired with TQC)

A

Just in time (JIT)

24
Q

aggressively seeks to eliminate causes of production defects

A

Total quantity control (TQC)

25
Q

to achieve high customer service with minimum levels of inventory investment

A

Lean manufacturing

26
Q

the unique approach to quality and productivity pioneered by McDonalds, thinks about how to deliver high volume standardized service

A

Service quality and productivity

27
Q

managing the entire organization so it excels in all dimensions of products and services important to the customer

A

Total quality management (TQM)

28
Q

certification standards that play a role in setting quality standards for global manufacturers

A

ISO 9000

29
Q

an approach to improving business processes that seeks to make revolutionary changes as opposed to evolutionary (small changes)

A

Business Process Reeingeneering

30
Q

a statistical term to describe the quality goal of no more than 3.4 defects out of every million units (also referred to a quality improvement philosophy and program)

A

Six sigma

31
Q

the ability to produce a unique product exactly to a Particular customers requirements

A

Mass customization

32
Q

is to apply a total system approach to managing the flow of information, materials, and services from raw material suppliers through factories and warehouses to the end customer

A

the central idea of supply chain

33
Q

the use of the internet as an essential element of business activity

A

Electronic commerce

34
Q

the ability to meet current resource needs without compromising the ability of future generations to meet their needs

A

Sustainability

35
Q

a business strategy that includes social, economic, and environmental criteria

A

Triple bottom line

36
Q

the use of current business data to solve business problems using mathematical analysis

A

Business analytics

37
Q

refers to the billions of devices that are connected to the internet

A

internet of things

38
Q
  1. Disruptions in global supply chains
  2. Uncertainty in global tariffs and regulations
  3. Difficulty in hiring and keeping employees
  4. Adaptability to change in business technology and infrastructure
  5. Efficiency - doing something at the lowest possible cost
  6. Effectiveness - doing the things that will create the most value for the customer
  7. Value - the attractiveness of a product relative to its price
A

major challenges facing OSCM managers in the future

39
Q

to managage the resources and capabilities of the firm.

A

role of operations

40
Q

The collective resources, processes, and priorities of a firm form its capabilities. They
determine what a firm can and cannot do. They are sometimes considered the
operational “DNA” that enable (or limit) firms to address issues of performance,
resilience, innovation and growth

A

operational capabilities

41
Q

informed by industry/market trends, this defines where to compete and how to win. it seeks advantage from a firms own unique strenghts called core competencies

A

corporate strategy

42
Q

informed by corporate strategy, this is a framework guiding short and long term decisions within a firm. its intentions are communicated broadly to decision makers using competitive priorities

A

operations strategy

43
Q

indicate what a firm intends to follow in order to compete while competitive capablitites deliver on those intentions

A

firm priorities

3230 Operations Management (17 decks)

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