Chapter 1

Question 1

Management

Answer 1

efficient and effective pursuit of org goals through people

Question 2

organization

Answer 2

group of people who work together to achieve a specific purpose

Question 3

efficiency

Answer 3

attain org goals by doing more with less resources (people, money, mats)

Question 4

effectiveness

Answer 4

org ends the goals by achieving results. Make right decisions and successfully carry them out

Question 5

multiplier effect

Answer 5

manager influence on org is multiplied beyond results achieved by one person acting alone

Question 6

4 principal functions of management

Answer 6

planning
organizing
leading
controlling

Question 7

planning

Answer 7

set goals and decide how to achieve them

Question 8

organizing

Answer 8

arrange tasks, people, and resources to accomplish the work

Question 9

leading

Answer 9

motivate, direct, and infl people to work hard and achieve org goals

Question 10

controlling

Answer 10

monitor perf, compare with goals and take corrective action as needed

Question 11

Levels and Areas of management

Answer 11

Levels:
top manager
middle
first-line
team leader
nonmanegerial worker

areas :
resource and deve
marketing
production
finance
HR

Question 12

top manager

Answer 12

make long term decisions abt dir of org and est policies and strategies for it

C suite

Question 13

middle manager

Answer 13

implements policies and plans of top managers and supervises and coordinates the activities of first line managers

directors

Question 14

first line manager

Answer 14

make short term operating decisions, direct daily tasks of nonmanagerial personelle

department head, foreperson, supervisor

Question 15

team leader

Answer 15

facilitates team members activities to help teams achieve goals

Question 16

nonmanegerial employyes

Answer 16

work alone on tasks with others on variety of teams

dont supervise of manage other people

bulk of companies work force

Question 17

functional manager

Answer 17

responsible for 1 organization activity (specialist - has a niche)
vice pres of production, dir of finance

Question 18

general manager

Answer 18

responsible for several orgal activities and supervise other managers

Question 19

roles managers play

Answer 19

interpersonal
informational
decisional

Question 20

interpersonal

Answer 20

managers interact with people inside and out their work units

figure head
leader
liaison activities

Question 21

informational

Answer 21

managers receive and communicate info with other people inside and out of org

monitor
disseminator
spokesperson

Question 22

decisional

Answer 22

managers use info to make decisions to solve problems or take advantage of opportunities

entrepreneur
disturbance handler
resouurce allocator
negotiator

Question 23

figure head

Answer 23

interpersonal

show visitors around company

• attend work B day parties
• present ethical guideines to subordinates
• perform symbolic tasks that rep org

Question 24

leadership

Answer 24

interpersonal

• responsible for actions of subordinates
• success and fail of subordinates reflect on you
• make decisions about training, motivating, and disciplinging people

Question 25

liaison

Answer 25

interpersonal polititian work with people outside work units and org to develop alliances to achieve org goals

Question 26

monitor

Answer 26

informational be alert for useful info (newspaper stories abt competitors/ convos with subordinates in hallway)

Question 27

disseminator

Answer 27

informational distribute important info to employees via email/meetings

Question 28

spokesperson

Answer 28

informational put best face on activities of work unit or org to people outside of it

Question 29

entrepreneur

Answer 29

decisional initiate change and innovation

Question 30

disturbance handler

Answer 30

decisional fix problems like unforeseen ones-- product defects or international currency crisis

Question 31

resource allocator

Answer 31

decisional setting priorities abt use of resources bc there is never enough $, time or resources

Question 32

negotiator

Answer 32

decisional work with others inside and out the org to accomplish goals

Question 33

skills managers need

Answer 33

technical conceptual human/soft

Question 34

technical skills

Answer 34

job specific knowledge needed to perform well in specialized field --> first line managers college edu

Question 35

conceptual skills

Answer 35

think analytically, visualize org as a whole and understand how parts work together --> top managers think as a whole

Question 36

human / soft skills

Answer 36

work well in cooperation with people to get things done

Question 37

seven challenges

Answer 37

1. competitive advantage 2. technological advances 3. inclusion and diversity 4. globilization 5. ethical standards 6. sustainable development

Question 38

competitive advantage

Answer 38

ability to produce g/s more effectively than competitors 1. being responsible to employees -- meet their expectations 2. responsive to customers - #1 law of business- take care of customer 3. innovation -- always find new ways to make something new and better 4. quality-- make g/s good quality 5. efficiency -- produce g/s quickly with min resources

Question 39

technological advances

Answer 39

- facilitates change, be used to it e- commerce -- buy sell g/s online e-bus -- use internet to run every aspect of bus databases -- collection of interrelated files big data -- large quantity of data, computers stored in seperate building

Question 40

knowledge management

Answer 40

implementing systems and practices to increase sharing of knowledge and info throughout org

Question 41

inclusion and diversity

Answer 41

- future wont resemble tje past equity -- employyes treated fairly and equally inclusion -- employees heard, valued, and involved

Question 42

globiliation

Answer 42

expand management universe beyond country borders con : overreliance on int economy pro : greater efficiecy, increased access to G/S and widespread innovation understand culture and etiquette

Question 43

ethical standsards

Answer 43

do it by the book

Question 44

sustainable development

Answer 44

business of green meet present needs while ensuring future gens will meet theirs