Chapter 1

Question 1

Technical Skills

Answer 1

expertise in a particular field, such as marketing.

Question 2

Human Skills

Answer 2

the ability to work well with people and groups, includes skills in leadership, motivation, communication, and conflict management.

Question 3

Conceptual Skills

Answer 3

refer to the ability to think about complex and broad organizational issues.

Question 4

First-line Supervisors

Answer 4

manage the work of organizational members who are involved in the actual production or creation of an organization’s products or services.

Question 5

Middle Managers

Answer 5

manage the work of first line managers and others.

Question 6

Top managers

Answer 6

(CEO’s) have organizational wide managerial responsibilities.

Question 7

Management

Answer 7

the process of planning, organizing, leading, and controlling human and other resources in order to achieve organizational goals.

Question 8

Organization

Answer 8

is a goal-directed, deliberately structured group of people working together to achieve results.

Question 9

Mintzberg’s Three roles in drama of theatre of organizational life

Answer 9

Interpersonal Roles: liaison, leader, figurehead
Decisional roles: resource allocator, negotiator, entrepreneur, crisis handler
Informational Roles: monitor, disseminator, and spokesperson.

Question 10

Planning

Answer 10

means identifying an organization’s goals and strategies and allocating the appropriate resources to achieve goals.

Question 11

Organizing

Answer 11

means ensuring that tasks have been assigned and a structure of organizational relationships created to facilitate the achievement of goals.

Question 12

Leading

Answer 12

relating with others that their work efforts attain organizational goals: managing meaning (Smirich)

Question 13

Controlling

Answer 13

involves ensuring that the actions of organizational member are consistent with the organizations values and standards.

Question 14

Effectiveness

Answer 14

means choosing the right overarching organizational goals to pursue and draws attention to the fact that managers have moral obligations

Question 15

Efficiency

Answer 15

refers to increasing the level of output that is achieved with the given level of inputs.

Question 16

Outputs

Answer 16

are the goods, services, and other resources, that an organization puts into the environment.

Question 17

Inputs

Answer 17

are human, material, and information resources that an organization takes in from the environment.

Question 18

Mainstream management

Answer 18

is characterized by its primary emphasis on materialist-individualist well-being.

Question 19

Multistream management

Answer 19

is characterized by its emphasis on multiples of forms of well-being for multiple stakeholders.

Question 20

Stakeholder

Answer 20

is any group or person within or outside an organization who is directly affected by the organization and has a stake in its performance.

Question 21

Millenial

Answer 21

students were born in the period 1982-2001.

Question 22

Ideal type

Answer 22

describes a “pure” model and approach at a theoretical extreme that helps orient people’s thinking and practises.

Question 23

Practical wisdom

Answer 23

prudence, is the a virtue that foster the ability for deliberation, and action to obtain a good for the community, especially by asking questions, evaluating situations, and applying relevant knowledge. (multistream function of planning)

Question 24

Courage

Answer 24

is a virtue that involves acting to correct unjust structures, and is evident when people promote changes that improve overall happiness even at personal cost. (Multistream function, Organizing.

Question 25

Instrumental skills

Answer 25

are human skills used to get people to meet your own interests or the organization’s interest (Mainstream Leading)

Question 26

Relationship skills

Answer 26

are used ti deepen connections between people and to participate in collaborative creative efforts (Multistream Leading)

Question 27

Self-Control (Temperance)

Answer 27

is a virtue that helps individuals overcome impulsive actions, selfishness.

Question 28

Value Chain

Answer 28

refers to the sequence of activities needed to convert an organizations outputs into inputs. (Mainstream, Control)

Question 29

Information Systems

Answer 29

identify, collect, organize and disseminate information.

Question 30

Bureaucratic Control

Answer 30

controls behaviour of organizational members by use of rules, regulations, policies, and standard operating procedures
(main stream)

Question 31

Market Control

Answer 31

competition is used to control the behaviour of an organizational members. (mainstream)

Question 32

Clan Control

Answer 32

shared values, norms, and expectations are used to control the behaviour of organizational members. (Mainstream Control)

Question 33

Justice

Answer 33

is a virtue that justifies organizations, hold them together, and ensures everyone connected with an org. is treated fairly.