Chapter 1 Flashcards
Technical Skills
expertise in a particular field, such as marketing.
Human Skills
the ability to work well with people and groups, includes skills in leadership, motivation, communication, and conflict management.
Conceptual Skills
refer to the ability to think about complex and broad organizational issues.
First-line Supervisors
manage the work of organizational members who are involved in the actual production or creation of an organization’s products or services.
Middle Managers
manage the work of first line managers and others.
Top managers
(CEO’s) have organizational wide managerial responsibilities.
Management
the process of planning, organizing, leading, and controlling human and other resources in order to achieve organizational goals.
Organization
is a goal-directed, deliberately structured group of people working together to achieve results.
Mintzberg’s Three roles in drama of theatre of organizational life
Interpersonal Roles: liaison, leader, figurehead
Decisional roles: resource allocator, negotiator, entrepreneur, crisis handler
Informational Roles: monitor, disseminator, and spokesperson.
Planning
means identifying an organization’s goals and strategies and allocating the appropriate resources to achieve goals.
Organizing
means ensuring that tasks have been assigned and a structure of organizational relationships created to facilitate the achievement of goals.
Leading
relating with others that their work efforts attain organizational goals: managing meaning (Smirich)
Controlling
involves ensuring that the actions of organizational member are consistent with the organizations values and standards.
Effectiveness
means choosing the right overarching organizational goals to pursue and draws attention to the fact that managers have moral obligations
Efficiency
refers to increasing the level of output that is achieved with the given level of inputs.
Outputs
are the goods, services, and other resources, that an organization puts into the environment.
Inputs
are human, material, and information resources that an organization takes in from the environment.
Mainstream management
is characterized by its primary emphasis on materialist-individualist well-being.
Multistream management
is characterized by its emphasis on multiples of forms of well-being for multiple stakeholders.
Stakeholder
is any group or person within or outside an organization who is directly affected by the organization and has a stake in its performance.
Millenial
students were born in the period 1982-2001.
Ideal type
describes a “pure” model and approach at a theoretical extreme that helps orient people’s thinking and practises.
Practical wisdom
prudence, is the a virtue that foster the ability for deliberation, and action to obtain a good for the community, especially by asking questions, evaluating situations, and applying relevant knowledge. (multistream function of planning)
Courage
is a virtue that involves acting to correct unjust structures, and is evident when people promote changes that improve overall happiness even at personal cost. (Multistream function, Organizing.
Instrumental skills
are human skills used to get people to meet your own interests or the organization’s interest (Mainstream Leading)
Relationship skills
are used ti deepen connections between people and to participate in collaborative creative efforts (Multistream Leading)
Self-Control (Temperance)
is a virtue that helps individuals overcome impulsive actions, selfishness.
Value Chain
refers to the sequence of activities needed to convert an organizations outputs into inputs. (Mainstream, Control)
Information Systems
identify, collect, organize and disseminate information.
Bureaucratic Control
controls behaviour of organizational members by use of rules, regulations, policies, and standard operating procedures
(main stream)
Market Control
competition is used to control the behaviour of an organizational members. (mainstream)
Clan Control
shared values, norms, and expectations are used to control the behaviour of organizational members. (Mainstream Control)
Justice
is a virtue that justifies organizations, hold them together, and ensures everyone connected with an org. is treated fairly.
