'Chap 9' Communication In Business Flashcards
Communication
Communication is the exchange of information between people; the sending and receiving of messages
Business Objectives
Business objectives state what an organisation expects to achieve over a set period of time
Strategies
Strategies are the actions that an organisation takes to achieve its specific objectives
Stakeholders
Stakeholders are individuals or groups with an interest in the future growth and success of the business. For example, shareholders, managers, employees, customers and suppliers all have a vested interest in the success of a business
Internal Communications
Internal communications are those that take place within the business
Formal Communication
Formal communication involves making use of the official communication channels of a business
Sideway Communication
Sideway communication involves the flow of information between people of similar status or position
Informal Information
An informal communication channel involves the business making use of unofficial means of exchanging information
Grapevine
The grapevine is the unofficial and informal communication system which is superimposed on the formal network
External Communication
External communication is concerned with how a business communicated with and is viewed by other businesses and stakeholders outside the busniess
Persuasion
Persuasion is presenting a message in a manner that causes someone else to support it
Verbal Communication
Verbal communication is the written or oral use of words to communicate
Written Communications
Written communications are used by managers to pass on ideas and information inside and outside a business
Electronic Bulletin Boards
Electronic Bulletin Boards are display screens placed in foyers, lobbies and offices that present information direct from head office management
Oral Communication
Oral communication involves direct word-of-mouth contact