'Chap 4' - Small Business Evaluation Flashcards

1
Q

Evaluation

A

Evaluation is the process of assessing whether the business has achieved stated objectives.

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2
Q

Effectiveness

A

Effectiveness is the degree to which a business has achieved its objectives.

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3
Q

Efficiency

A

Efficiency refers to ‘how well’ a business uses resources to achieve objectives.

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4
Q

Performance Indicators

A

Performance Indicators are measurable statements which businesses use to evaluate performance.

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5
Q

Financial Indicators

A

Financial Indicators are found in the accounting records and are expresses in dollar terms.

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6
Q

Non-Financial Indicators

A

Non-Financial Indicators are commonly expressed in real terns and often make use of qualitative data.

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7
Q

Financial Statements

A

Financial statements summarise the activities of a business over a period of time.

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8
Q

Net Profit

A

Net profit is the difference between revenue earned from the operations the business and any expenses incurred in earning that revenue.

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9
Q

Expenses

A

Expenses are what it has cost the business to provide its services or sell its products.

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10
Q

Revenue

A

Revenue is what the business received in the normal course of trading or operating, including sales, fees, interest, dividends, royalties and rent.

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11
Q

Profitability

A

Profitability measures the earning performance of the business and indicates the business’s ability to maximise profits.

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12
Q

Cost of Goods sold

A

The cost of goods sold includes the cost of materials used to produce the goods and any direct labour costs involved in producing the goods. It does not include indirect costs such as sales staff wages or distribution costs.

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13
Q

Balance Sheet

A

A balance sheet shows a business’s assets and liabilities at a point in time using the heading ‘as at’ to pinpoint when it was created/

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14
Q

Assets

A

Assets are items of value owned or controlled by the business and that can be given a monetary value.

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15
Q

Liabilities

A

Liabilities are items of debt that the business owes.

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16
Q

Owner’s equity

A

Owner’s equity refers to money given to the business by the owner for the purchase or resources and for undertaking operations. An owner’s equity in a successful business will increase in value over time.

17
Q

Liquidity

A

Liquidity is the extent to which the business can meet its financial commitments in the short term (less then 12 months).

18
Q

Credit Terms

A

Credit terms in business are the terms and conditions of sale between a customer and a business, including the amount of time provided for making final payment.

19
Q

Solvency

A

Solvency is then extent to which he business can meet its financial commitments in the longer term (more than 12 months).

20
Q

Gearing

A

Gearing measures the percentage of the assets of the business which are funded by external sources.

21
Q

Gross Profit Margin

A

The gross profit margin shows the amount of revenue that results in gross profit.

22
Q

Net Profit Margin

A

The net profit margin shows the amount of revenue that results in net profit

23
Q

Working Capital Ratio

A

The working capital ratio measures the level of current assets available to meet a business’s current liabilities - that is, the ability of the business to meet its short-term debts.

24
Q

Customer Satisfaction

A

Customer satisfaction is the degree to which the business’s perceived performance meets a customer’s expectations.

25
Q

Benchmarking

A

Benchmarking compares the strengths and weaknesses of a business against those of other successful businesses, with the aim of reforming those processes that are not achieving the business’s objectives.

26
Q

Market Share

A

Market share is the shear of the total market that a business has, expressed as a percentage.

27
Q

Triple botton Line

A

Triple bottom line refers to the economic, environmental and social performance of a business.

28
Q

Sustainability Report

A

A sustainability report publishes information about the financial, environmental and social performance of a business.