chap 5: performance management Flashcards
what are the aspects of performance management
system of individual perf improvement incld:
1) objective goal
2) continuous coaching/feedback
3) performance appraisal
4) development planning
performance appraisal
systematic review of evolution of individual job performance
External factors in performance management
Leadership relationships (leader member exchange LMX)
–Higher LMX is higher performance ratings - but is chicken or the egg…
–Organizational politic
–Trust and justice
Vision
–Alight to orgs mission
–Communicate how that is important for performance and overall company goals
Action
–Frequent real-time feedback
Growth
–Focus on pdps
–Link job experience to coaching and personal growth and engagement
–skills and capabilities they’ll pick up as they engage in pdp
multisource feedback
360 degree feedback w/ multiple raters
upward appraisal
ratings by people below the ratee
graphic rating scale
number of traits and the rater decides where on a scale the ratee falls
BARS - behaviorally anchored rating scale
behavioral descriptiprs for evaluation, that feature (critical incidents) at each or a few of the rating options
weighted checklist
behaviors that have a scale score that the raters dont see
forced choice checklist
pick 2 of 4 description that match the employee - all seem favorable, but some are not
employee comparison procedures
comparison of employees against one another
types of rating errors
cognitive process
halo
distributional (leniency ./severity/central tendency)
Rater error training
What and ways rating can go wrong
What biases can creep in / combat
frame of reference training
What is the behavior / performance context I’m rating them
Understanding that context and how it’ll be used allows rater to give more accurate reflection
