Changing Behaviours

Question 1

the receiver is the person who accpet hte message and deciphers its meaning, a process known as ___

Answer 1

decoding

Question 2

used as a simple mnemonic, or memory-assisting technique, to identify aspects of care important to effective dental hyginiest-client helping relationships

Answer 2

the CARE principle

Question 3

C-A-R-E

Answer 3

comfort- ability to deal wth embarrassing or emotionally painful topics related to a client’s health
acceptance - ability to accpet clients as the people they are without allowing any judgement of the clients’ attitudes or feelings to interfere with communication
responsiveness- ability to reply to messages at the moment they are sent
empathy- perceiving clients as they see themselves

Question 4

process of sending and receiving messages between a client and a healthcare provder that assists the client to make decisions and reach goals related to comfort and health

Answer 4

therapeutic communication

Question 5

what are some examples of therapeutic communication techniques?

Answer 5

silence
attentive listening
humor
conveying acceptance
related questions
paraphrasing
clarifying
fosusing
stating observations
offering information
summarizing

Question 6

factors that inhibit communication (6)

Answer 6

giving an opinion
offering false reassurance
being defensive
showing approval or disapproval 
asking why
changing the subject inappropiately

Question 7

andragogy

Answer 7

the art and science of helping the older person learn (pedagogy is the opposite)