Change Management Flashcards
Risk of Change
- Status Quo is comfortable
- Involves the unknown
- Historical perspectives
- Failures in experiencing change
Risk of not changing
Competitors
Changing marketplace
Changing environment
Risk of not changing (Pharmacy)
- Getting replaced
- Pharmacist value to health care
- Liability
- Medication errors
- Drug shortages
- Preferred networks
- Healthcare cuts
Kotter’s Eight Step Model of Change
- Establish sense of urgency
- Creating a guiding coalition
- Create a vision and strategy
- Communicate that vision
- Empower people to act
- Celebrate short-term wins
- Gains move onto more charge
- The new norm
Sense of Urgency
Create conflict and push creativity
- Remove excess
- Talk with unsatisfied consumers
- Stretch targets
- Measure overall performance
Create a guiding coalition
Create a team, change can not be done alone
- Credible leaders
- Have enough power
- Right expertise
Create a Vision and Strategy
Agreement on a direction
- Must be a stretch (incremental change does not work)
- Must be something people can hold on to and strive forward towards
- Stakeholders have to be okay with it
- Must be clearly defined and delineated
- General enough to allow flexible implementation
Communicate that Vision
Communicate consistently and to various channels
Ensure 2 way communication exists
Empower people to act
Give people more rights or freedoms by removing barriers
- Structure (Set up of organization)
- Skills (Re-training)
- Systems (Hiring)
- Supervisors (Deal with blockers)
Short Term Wins
Celebrate short term wins to generate momentum and to show shareholders
Gains move into more change
Implement many projects at the same time focused towards the vision
- Prevents regression
The New Normal
Change overall culture of organization
- Old ways can cause regression
- Hire to best fit of new culture
Keep setting targets to prevent regression
