Change

Question 1

What is the purpose of the Change theme?

Answer 1

To identify, assess, and control any potential and approved changes to the baseline.

Question 2

What is a baseline?

Answer 2

A baseline is a snapshot of a product at a particular point in time and represents an agreed upon starting place.

Question 3

What are configuration items and what is a Configuration Item Record?

Answer 3

Configuration items are things to control and baseline, and represent components that need to be managed in order to ensure successful delivery of a product or service.

Configuration Item Records describe the status, version, and variant of a configuration item and details of the relationships between items.

Question 4

What is a Product Status Account?

Answer 4

A report on the status of products.

Question 5

What is an Issue and what are the 3 types of Issue?

Answer 5

An issue is a relevant event that has happened, was not planned, and requires management action.

The three types of issue are:
1) Request for change - make something different to what was agreed
2) Off-specification - product doesn’t meet product description; can be granted a concession
3) Problem or concern - anything else

Question 6

What are the minimum PRINCE2 requirements for the Change theme?

Answer 6

• Define the Change Control Approach covering the issue process, roles, and responsibilities for change control
• Define how baselines are established and maintained
• Maintain an issue register and ensure issues are managed
• Use lessons to inform issue identification and management

Question 7

What are the 5 steps of the Change Management process?

Answer 7

1) Capture
2) Examine
3) Propose
4) Decide
5) Implement

Question 8

Describe the 5 change management steps.

Answer 8

Capture - raise an issue and resolve informally or formally (daily log v. issue report)

Examine - determine what the issue is, the severity and priority, and the impact of the issue on plans/business case/project risk.

Propose - find solutions for the problem or ways to implement change, and evaluate each available solution

Decide - change authority to approve or reject.
* If the issue raises an exception, an exception report is prepared as well as an issue report.

Implement - if a solution was approved, defer or implement the solution as appropriate.