CH8: Human Resources Management Flashcards
Taylor said
people should concentrate for one thing that they are good at
Objectives of HRM
to build a high-performance workplace
and maintain an environment for quality excellence to enable employees and the organization to achieve strategic objectives and adapt to change
work design
how employees are organized
job design
responsibilities and taks assigned to individuals
job enlargement
expanding workers jobs
job rotation
having workers learn several tasks and rotate among them
job enrichment
granting more authority, responsibility and autonomy
team def
people with complementary skills who are committed to a common purpose and goals
compensation (2)
- merit versus capability/performance
- gainsharing
gainsharing
an incentive plan in which employees receive benefits directly as a result of cost saving measures they initiate or participate in
recognition (3)
- monetary or non-monetary
- formal or informal
- individual or group
Recognition def
provides a visible means of promoting quality efforts and telling employees that the organization values their efforts, which stimulates their motivation to improve
motivation def
anything that provides direction, intensity and persistence to behaviour
Herzbergs Two-Factors Motivation Theory
- Hygiene factors - avoid unpleasantness at work
2. motivators - based on an individuals need for personal growth
Hygiene factors (6)
- supervision
- working conditions
- co-workers
- pay
- policies/procedures
- job security
Motivators (5)
- achievement
- recognition
- the work itself
- responsibility
- advancement and growth
maslow pyramid (5)
- self-actualization
- self-esteem
- love and affection
- safety- security
- physiological needs
empowerment
giving people authority to make decisions based on what they feel is right, to have control over their work, to take risks and learn from mistakes, and to promote change
performance appraisal
method by which job performance of an employee is documented and evaluated
performance appraisal methods (2)
old: focus on short-term results and individual behaviour
new: focus on company goals such as quality and behaviours like teamwork
team development 4 stages
- forming
- storming
- norming
- performing
quality circles
teams of workers and supervisors that meet regularly to address work-related problems involving quality and producitivity
3 basic functions of quality circles
- identify
- analyze
- solve
personality inside teams (4)
- intelligence
- dominane
- extro/introversion
- anxiety/stability
team roles (7)
- leader
- facilitator
- recorder
- scriber
- team keeper
- member
- guest/expert