CH8: Human Resources Management

Question 1

Taylor said

Answer 1

people should concentrate for one thing that they are good at

Question 2

Objectives of HRM

Answer 2

to build a high-performance workplace
and maintain an environment for quality excellence to enable employees and the organization to achieve strategic objectives and adapt to change

Question 3

work design

Answer 3

how employees are organized

Question 4

job design

Answer 4

responsibilities and taks assigned to individuals

Question 5

job enlargement

Answer 5

expanding workers jobs

Question 6

job rotation

Answer 6

having workers learn several tasks and rotate among them

Question 7

job enrichment

Answer 7

granting more authority, responsibility and autonomy

Question 8

team def

Answer 8

people with complementary skills who are committed to a common purpose and goals

Question 9

compensation (2)

Answer 9

• merit versus capability/performance

- gainsharing

Question 10

gainsharing

Answer 10

an incentive plan in which employees receive benefits directly as a result of cost saving measures they initiate or participate in

Question 11

recognition (3)

Answer 11

• monetary or non-monetary
• formal or informal
• individual or group

Question 12

Recognition def

Answer 12

provides a visible means of promoting quality efforts and telling employees that the organization values their efforts, which stimulates their motivation to improve

Question 13

motivation def

Answer 13

anything that provides direction, intensity and persistence to behaviour

Question 14

Herzbergs Two-Factors Motivation Theory

Answer 14

1. Hygiene factors - avoid unpleasantness at work

2. motivators - based on an individuals need for personal growth

Question 15

Hygiene factors (6)

Answer 15

1. supervision
2. working conditions
3. co-workers
4. pay
5. policies/procedures
6. job security

Question 16

Motivators (5)

Answer 16

1. achievement
2. recognition
3. the work itself
4. responsibility
5. advancement and growth

Question 17

maslow pyramid (5)

Answer 17

1. self-actualization
2. self-esteem
3. love and affection
4. safety- security
5. physiological needs

Question 18

empowerment

Answer 18

giving people authority to make decisions based on what they feel is right, to have control over their work, to take risks and learn from mistakes, and to promote change

Question 19

performance appraisal

Answer 19

method by which job performance of an employee is documented and evaluated

Question 20

performance appraisal methods (2)

Answer 20

old: focus on short-term results and individual behaviour
new: focus on company goals such as quality and behaviours like teamwork

Question 21

team development 4 stages

Answer 21

1. forming
2. storming
3. norming
4. performing

Question 22

quality circles

Answer 22

teams of workers and supervisors that meet regularly to address work-related problems involving quality and producitivity

Question 23

3 basic functions of quality circles

Answer 23

1. identify
2. analyze
3. solve

Question 24

personality inside teams (4)

Answer 24

1. intelligence
2. dominane
3. extro/introversion
4. anxiety/stability

Question 25

team roles (7)

Answer 25

1. leader
2. facilitator
3. recorder
4. scriber
5. team keeper
6. member
7. guest/expert