Ch1: Introduction

Question 1

Kaizen Model

Answer 1

continous improvement

- policy of constantly introducing small incremental changes in a business in order to improve quality and efficiency

Question 2

process

Answer 2

a sequence of activities that is intended to achieve some result

Question 3

SIPOC

Answer 3

suppliers-input-process-output-customers

Question 4

Participation and Teamwork

Answer 4

• employees know their jobs best and therefore, how to improve them
• foster participation and teamwork

Question 5

FPY

Answer 5

first pass yield; output (good ones only) / input

Question 6

RTY

Answer 6

rolled throughput yield; the probability that a process with more than one step will produce a defect free unit

(ouputA/inputA) x (outputB/inputB)