CH7

Question 1

What is the main objective of Project Communications Management?

Answer 1

To ensure effective and efficient communication among stakeholders by providing relevant information in a timely manner.

Question 2

What are the three main processes of Project Communications Management?

Answer 2

1. Plan Communications Management
2. Manage Communications
3. Monitor Communications

Question 3

What is the key benefit of the Plan Communications Management process?

Answer 3

It provides a documented approach to engage stakeholders effectively by presenting relevant information timely.

Question 4

What formula is used to calculate communication channels?

Answer 4

Channels = 𝑁(𝑁−1)/2
, where 𝑁 is the number of stakeholders.

Question 5

Name three factors that influence the choice of communication technology.

Answer 5

1. Urgency of information
2. Team’s geographical location
3. Sensitivity of the information

Question 6

What is the primary responsibility of the sender in communication?

Answer 6

To ensure the message is clear, complete, and correctly interpreted by the receiver.

Question 7

What are the three types of communication methods?

Answer 7

. Interactive Communication
2. Push Communication
3. Pull Communication

Question 8

What is an example of Interactive Communication?

Answer 8

Meetings, interviews, and phone calls.

Question 9

What is the key benefit of the Manage Communications process?

Answer 9

It ensures efficient and effective information flow between the project team and stakeholders.

Question 10

List two inputs to the Manage Communications process.

Answer 10

1. Project Management Plan
2. Stakeholder Engagement Plan

Question 11

What are Work Performance Reports used for in communications management?

Answer 11

To circulate status updates, progress reports, and other performance data to stakeholders.

Question 12

What is the purpose of Monitor Communications?

Answer 12

To ensure that the information needs of the project and stakeholders are met.

Question 13

What is a common output of the Monitor Communications process?

Answer 13

Change Requests to adjust communication strategies or formats.

Question 14

Define the term “Feedback” in communication.

Answer 14

Feedback is information about reactions to communications, helping ensure messages are understood and effective.

Question 15

What are examples of Project Communication artifacts?

Answer 15

Performance reports, deliverable status, schedule progress, and presentations.

Question 16

A project update is shared with stakeholders via email, but some misinterpret the message. How can you ensure future updates are clear?
A. Avoid using email for updates altogether
B. Use feedback mechanisms to confirm understanding and follow up with calls or meetings
C. Limit updates to essential stakeholders only
D. Send updates in bulk messages without personalization

Answer 16

B. Use feedback mechanisms to confirm understanding and follow up with calls or meetings

Question 17

During a project meeting, two team members disagree on a requirement’s interpretation. How should you handle this?
A. Assign the interpretation to a senior team member
B. Allow both members to handle the disagreement on their own
C. Use active listening to understand both sides and facilitate alignment
D. Avoid documenting the requirement until there is full agreement

Answer 17

C. Use active listening to understand both sides and facilitate alignment

Question 18

Your team spans multiple time zones, causing some members to miss critical updates. What communication method should you use?
A. Schedule updates during overlapping work hours only
B. Use pull communication methods like a shared project portal
C. Switch to synchronous updates via video calls
D. Send updates as email attachments to everyone

Answer 18

B. Use pull communication methods like a shared project portal

Question 19

A stakeholder needs a detailed cost breakdown but finds the current reports overwhelming. What should you do?
A. Provide raw data for the stakeholder to analyze
B. Customize performance reports with concise, specific cost details
C. Ask the stakeholder to attend additional reporting meetings
D. Reduce the frequency of report updates

Answer 19

B. Customize performance reports with concise, specific cost details

Question 20

The team struggles to understand updates from a non-technical stakeholder. How can you improve communication?
A. Insist the stakeholder use technical language
B. Use presentations or visual aids to simplify the updates
C. Limit communication with the stakeholder
D. Ignore the updates unless they are clear

Answer 20

B. Use presentations or visual aids to simplify the updates

Question 21

A stakeholder reports they are not receiving updates on project risks. Which process should you review?
A. Plan Risk Management
B. Manage Risks
C. Monitor Communications
D. Develop the Risk Breakdown Structure

Answer 21

C. Monitor Communications

Question 22

A project involves sensitive data that must only be accessed by authorized personnel. What communication method should you use?
A. Use secure methods like encrypted emails or password-protected file sharing
B. Share all documents via public portals for accessibility
C. Use social media to keep everyone informed
D. Avoid sharing sensitive information altogether

Answer 22

A. Use secure methods like encrypted emails or password-protected file sharing

Question 23

You notice that meetings often run over time without clear outcomes. What can you do to improve their efficiency?
A. Avoid scheduling regular meetings
B. Prepare an agenda, start and end on time, and document action items
C. Allow discussions to flow freely without time constraints
D. Limit attendance to senior team members only

Answer 23

B. Prepare an agenda, start and end on time, and document action items

Question 24

A new stakeholder joins your project, increasing the number of communication channels. How do you calculate the updated channels?
A. Estimate the increase based on past projects
B. Use the formula
Channels = N(N-1)/2
C. Assume the number of channels does not change
D. Reduce communications to simplify management

Answer 24

B. Use the formula
Channels = N(N-1)/2

Question 25

Stakeholders are unclear about their roles in communication. How can you address this?
A. Assign communication tasks randomly
B. Update and share the Communications Management Plan
C. Rely on informal methods for alignment
D. Avoid specifying roles to keep the process flexible

Answer 25

B. Update and share the Communications Management Plan