Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Company Officer > Ch6 Interpersonal Communications > Flashcards

Ch6 Interpersonal Communications Flashcards

1
Q

Communication that takes place between two people that have established a relationship

A

Interpersonal Communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Standard for Fire Officer Professional Qualifications

A

NFPA 1021

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Three most common forms of communication

A
  • Informal Interpersonal
  • Formal Oral
  • Written
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Six basic elements of interpersonal communication

A
  • Sender
  • Message
  • Medium or Channel
  • Receiver
  • Interference
  • Feedback to the sender
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Originates a message by encoding or turning thoughts and mental images into words

A

Sender

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

The meaning, idea or concept that a speaker is attempting to communicate to the listener or receiver

A

Message

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

The path that the message take between the sender and receiver

A

Medium or Channel

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Receives a message and decodes or interprets it

A

Receiver

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

A factor that prevents the receiver from fully receiving a message

A

Interference

May be internal or external sources

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Completes the communication process, resulting in an ongoing cycle

A

Feedback to the sender

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Five general purposes for interpersonal communication

A
  • Learn
  • Relate
  • Influence
  • Play
  • Help
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Acquire knowledge or skills

A

Learn

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Establish a new relationship or maintain an existing one

A

Relate

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Control, direct or manipulate behavior

A

Influence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Create a diversion and gain pleasure or gratification

A

Play

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Minister to the needs of another person or console someone in the time of tragedy or loss

A

Help

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

A word may not mean the same to all people; meaning may even change over time from generation to generation and region to region

A

Arbitrary

Fireman -> Firefighter

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Word meanings are not specific or do not have agreed-upon definitions

A

Ambiguous

Boot vs Trunk

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Meanings are generalizations rather than concrete or tangible meanings

A

Abstract

Tool vs Pry Bar

20
Q

Speech communication research indicates that nonverbal communication transmits from __% to __% of the message

A

55%, 93%

21
Q

Nonverbal elements are what percentage of the message?

A

55%

22
Q

Vocal tones and inflections are what percentage of the message?

A

38%

23
Q

Verbal message is what percentage of total message?

A

7%

24
Q

Body motion and position

A

Kinesics

25
Q

Vowel sounds or tones used to create the verbal message

A

Paralanguage or vocalics

26
Q

Clothing, touch, use of time and control of the speaker’s environment

A

Self-presentation

27
Q

Main elements of kinesics (5)

A
  • Eye contact
  • Facial expression
  • Gestures
  • Posture
  • Poise
28
Q

Six basic emotions

A
  • Happy
  • Sad
  • Surprise
  • Fear
  • Anger
  • Disgust
29
Q

Gestures used in North America play the following five roles in communication

A
  • Emblems
  • Illustrators
  • Affect Displays
  • Regulators
  • Adaptors
30
Q

Gestures that take the place of verbal communication

A

Emblems

-thumbs up

31
Q

Gestures that are used to emphasize or assist in the understanding of the verbal message

A

Illustrators

-That bass was 18” long [———]

32
Q

Gestures that go with a verbal expression of feeling

A

Affect displays

-grimace of pain

33
Q

Gestures that are used to control the flow of the verbal conversation

A

Regulators

-nodding, raised eyebrows, shift in posture

34
Q

Unconscious gestures that are used to relieve stress in a speaker

A

Adaptors

-wringing hands, tapping foot

35
Q

The accumulation of all other nonverbal elements into one image of self-confidence and authority

A

Poise

36
Q

Time is compartmentalized with events scheduled in linear succession and allotted specific amounts of time

A

Monochronic

37
Q

Time is viewed as cyclical. Punctuality isn’t important…

A

Polychronic

38
Q

Physiological process that involves sound waves striking the eardrums

A

Hearing

39
Q

Active part of the communication process that includes attending, understanding, remembering, evaluating and responding to a speaker

A

Listening

40
Q

Paying attention to the speaker; focusing on the speaker and ignoring other distractions

A

Attending

41
Q

Decoding the message and assigning meaning to it

A

Understanding

42
Q

Retaining the message

A

Remembering

43
Q

Critically analyzing the message to determine how factual it really is

A

Evaluating

44
Q

Verifiable data that can support the decision making process

A

Facts

45
Q

Generalization that may not be verifiable without additional data

A

Opinion

46
Q

Completes the communication process and means an exchange of roles (the listener becomes the speaker and vice versa)

A

Responding

Company Officer (12 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions