Ch3 Supervision

Question 1

Act of being a team player while working toward a common goal

Answer 1

Following

Question 2

Standard for Fire Officer Professional Qualifications (2003)

Answer 2

NFPA 1021

Question 3

Anyone who is responsible for the activities of one or more subordinate employees

Answer 3

Supervisor

Question 4

The efficient assignment of subordinates to supervisor.

Generally 3-7 subordinates with 5 being the preferred number.

Answer 4

Span of Control

Question 5

Basic challenges common to supervisor position (6)

Answer 5

• Establishing priorities
• Anticipating problems
• Establishing and communicating goals and objectives
• Involving employees in the process of establishing goals and objectives
• Creating an effective team from the unit
• Creating job interest within a unit

Question 6

Essential to meeting all challenges

Answer 6

Establishing priorities

Question 7

Three levels of priority

Answer 7

• Mental prep for emergency response
• Direct prep for emergency response
• Application of efficient organizational skills

Question 8

Officer and members of unit must be mentally and emotionally prepared to respond to any type of emergency situation at any time during their work shift

Answer 8

Mental preparation for emergency response

Question 9

• Training and drilling as a team
• Preparing the apparatus
• Obtaining PPE and tools with which to respond
• Develop preincident plans for occupancies and hazards within the response area

Answer 9

Direct preparation for emergency response

Question 10

• Completion of reports and records
• Station maintenance
• Other admin duties assigned to officer

Answer 10

Application of efficient organizational skills

Question 11

The officer must act _________ when the first sign of a personnel problem arises.

Answer 11

proactively

Question 12

Groupings of people with the common purpose of completing specific objectives within the organization

Answer 12

Workgroups

Question 13

Process of overcoming inherent individual differences within the unit and empowering members to make decisions for the benefit of the group

Answer 13

Team Building

Question 14

Employees are uncertain of their roles in the group in this initial stage

Answer 14

Forming

Question 15

Conflict may result at this stage as members jockey for informal leadership or attempt to exert their own individual influence over the group

Answer 15

Storming

Question 16

The group establishes its own set of norms and values that each member accepts and adheres to

Answer 16

Norming

Question 17

The supervisor works to maintain team spirit as the group moves toward accomplishing its objectives

Answer 17

Performing

Question 18

The final stage is the planned (and sometimes unplanned) termination of the group task

Answer 18

Adjourning

Question 19

Informal process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performances and ensure successful performances

Answer 19

Coaching

Question 20

Formal process that involves activities that assist participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance

Answer 20

Counseling

Question 21

Process used to prepare capable individuals for advancement within the organization through the direction of a positive role model

Answer 21

Mentoring

Question 22

Form of delegation that allows subordinates to take responsibility for their actions and decisions

Answer 22

Empowering employees

Question 23

Four Step Method of Counseling

Answer 23

• Describe the current performance
• Describe the desired performance
• Gain a commitment for change
• Follow up the commitment