Ch3 Supervision Flashcards
Act of being a team player while working toward a common goal
Following
Standard for Fire Officer Professional Qualifications (2003)
NFPA 1021
Anyone who is responsible for the activities of one or more subordinate employees
Supervisor
The efficient assignment of subordinates to supervisor.
Generally 3-7 subordinates with 5 being the preferred number.
Span of Control
Basic challenges common to supervisor position (6)
- Establishing priorities
- Anticipating problems
- Establishing and communicating goals and objectives
- Involving employees in the process of establishing goals and objectives
- Creating an effective team from the unit
- Creating job interest within a unit
Essential to meeting all challenges
Establishing priorities
Three levels of priority
- Mental prep for emergency response
- Direct prep for emergency response
- Application of efficient organizational skills
Officer and members of unit must be mentally and emotionally prepared to respond to any type of emergency situation at any time during their work shift
Mental preparation for emergency response
- Training and drilling as a team
- Preparing the apparatus
- Obtaining PPE and tools with which to respond
- Develop preincident plans for occupancies and hazards within the response area
Direct preparation for emergency response
- Completion of reports and records
- Station maintenance
- Other admin duties assigned to officer
Application of efficient organizational skills
The officer must act _________ when the first sign of a personnel problem arises.
proactively
Groupings of people with the common purpose of completing specific objectives within the organization
Workgroups
Process of overcoming inherent individual differences within the unit and empowering members to make decisions for the benefit of the group
Team Building
Employees are uncertain of their roles in the group in this initial stage
Forming
Conflict may result at this stage as members jockey for informal leadership or attempt to exert their own individual influence over the group
Storming
The group establishes its own set of norms and values that each member accepts and adheres to
Norming
The supervisor works to maintain team spirit as the group moves toward accomplishing its objectives
Performing
The final stage is the planned (and sometimes unplanned) termination of the group task
Adjourning
Informal process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performances and ensure successful performances
Coaching
Formal process that involves activities that assist participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance
Counseling
Process used to prepare capable individuals for advancement within the organization through the direction of a positive role model
Mentoring
Form of delegation that allows subordinates to take responsibility for their actions and decisions
Empowering employees
Four Step Method of Counseling
- Describe the current performance
- Describe the desired performance
- Gain a commitment for change
- Follow up the commitment
