Ch26 Human Resources Management II

Question 1

A collection consisting of a number of people who share certain traits, interact with one another, accept rights and obligations as members, and share a common identity
or
Two or more persons who interact with regard to common goals

Answer 1

Group

Question 2

Group that usually defines common goals in writing

Answer 2

Formal Group

Question 3

Group that defines common goals in a less formal manner

Answer 3

Informal Group

Question 4

Research on formal and informal groups has revealed two important facts:

Answer 4

• Informal subgroups form within all formal groups
• The informal subgroup may have greater influence on the productivity and success of the formal group than does any other factor

Question 5

Five essential characteristics of a group

Answer 5

• Common binding interest
• Vital group image
• Sense of continuity
• Shared set of values
• Different roles within the group

Question 6

The members of the group must recognize the existence of their group and take pride in it

Answer 6

Vital Group Image

Question 7

The members of the group must be drawn together by some common interest that is important to them on some level

Answer 7

Common Binding Interest

Question 8

Esprit de corps

Answer 8

Positive self image (morale)

Question 9

Members of the group must believe in the continued existence of the group

Answer 9

Sense of Continuity

Question 10

A broad term used for a variety of procedures designed to help individuals adjust to certain situations and a means of either reinforcing correct behavior or eliminating improper behavior

Answer 10

Counseling

Question 11

An intensive process of directing the skills performance of an individual

Answer 11

Coaching

Question 12

A process that involves having members of the unit assist each other in learning

Answer 12

Peer Assistance

Question 13

Formal Coaching Model (4 steps)

Answer 13

• Describe the current level of performance
• Describe the desired level of performance
• Gain a commitment for change
• Follow up the commitment

Question 14

Someone who is equal in status either socially or psychologically to another

Answer 14

Peer

Question 15

A process that places a new subordinate under the guidance of a more experienced professional who acts as tutor, guide, and motivator

Answer 15

Mentoring

Question 16

The primary purpose of mentoring

Answer 16

To prepare employees for advancement within the organization through the direction of a positive role model

Question 17

Three goals of mentoring programs

Answer 17

• Enhance management skills
• Improve productivity
• Encourage diversity

Question 18

Situations in which personnel might be formally evaluated (5)

Answer 18

• When they are hired
• During their probationary period
• Annually as part of a performance review
• For promotional purposes
• For disciplinary or termination purposes

Question 19

This can be one of the most subjective activities that company officers perform

Answer 19

Personnel evaluation process

Question 20

Three levels of progressive discipline

Answer 20

• Preventive action
• Corrective action
• Punitive action

Question 21

An attempt to correct inappropriate behavior as soon as it is discovered to prevent it from becoming a pattern or progressing to a more serious offense

Answer 21

Preventive action

Question 22

Used as the second step when an employee repeats a violation for which preventive action was taken or commits a different violation

Answer 22

Corrective action

Question 23

Step used when an employee either continues to exhibit inappropriate behavior despite earlier corrective efforts or commits a very serious violation of organizational rules as a first offense

Answer 23

Punitive action