Ch6-Control and Control Systems Flashcards
Step1 of Control Process
- output standards: measure results in terms of quantity, quality, cost or time
- input standards: measure the work efforts that go into the performance task
Controlling
The process of measuring performance and taking action to ensure desired results
Step2 of Control Process
Measures actual performance.
- agreed upon standards
- accurate and timely measurement
Step3 of Control Process
Compares results with objectives and standards
-desired performance - actual performance= need for action
Step 4 of Control Process
Takes corrective action as needed.
-management by exception: practice of giving attention to situations that show the greatest need
Feedforward controls
Ensure the right directions are set and the right source inputs are available
Concurrent controls
Ensure the right things are being done as part of work-flow operations
Feedback controls
Ensure that final results are up to desired standards
Internal control
- motivated employees exercise self-control in their work
- participation in planning work and having a sense of purpose facilitation motivation
External controls
Bureaucratic control: policies, procedures, budgets and supervision to influence behavior
Clan control: organization’s culture to influence
Market control: market competition influences organizational decisions
MBO: Management by Objective
Process of regular communication in which a superior and subordinate; team leader and team members jointly plan objectives and jointly review results
Improvement objectives
State goals for improvement in measurable terms
Personal development objectives
Focus on personal growth
Eg. Learn a second language
Quality control
Managing for high performance
- TQM: total quality management is commitment to quality and striving for zero defects
- Continuous improvement
Project management
Responsibility for overall planning, supervision, and control of projects
