Ch1-Managers and the Management Process Flashcards
What is an example of a middle manager?
Division manager
Regional manager
Plant manager
What are managers?
Persons who directly supervise, support, and help activate work efforts to achieve the performance goals of individuals.
Accountability
The requirement of one person to answer to a higher authority for performance achieved in his/her area
Effective management
Meeting performance and satisfaction goals.
Quality of work increases job satisfaction, retention, and recruitment.
Upside-down pyramid
Managers are coaches. The non managerial workers are at the top.
What are the 4 stages in the management process?
Planning: setting performance objectives
Organizing: assigning tasks, allocating resources
Leading: inspiring people to work and fulfill plans
Controlling: measuring work performance, comparing results to objectives, taking corrective action
What do managers do?
Pursue action agendas, engage in networking, and attract support and help from others through social capital.
What is emotional intelligence?
The ability to manage ourselves and our relationships effectively.
Self awareness: understanding moods and emotions
Self regulation: thinking before acting
Motivation: working hard and persevering
Empathy: understanding emotions of others
Social skills: gaining rapport and building new relationships
Globalization
Worldwide independence of resource flows, product markets and business competition
Global outsourcing
Purchasing products or subcontracting labor to other countries
Job migration
Shifting of jobs from one country to another
Reshoring
Moving jobs from foreign countries back to domestic locations
Corporate governance
Active oversight of management decisions, corporate strategy and financial reporting by the board of directors
What is a manager interpersonal role?
How a manager interacts with other people.
Glass ceiling
An invisible barrier limiting career advancement among women and minorities
