Ch4-Managers As Decision Makers Flashcards
Performance opportunity
A situation that offers the possibility of a better future
Performance threat
A situation where something is wrong or likely to be wrong
Problem seekers
Proactive in anticipating threats and opportunities
Programmed decisions
Applies a solution from past experience to a routine problem
Non-programmed decisions
Applies a specific solution crafted for a unique problem
Systematic decision
Approaches problems in a rational and analytical fashion
Intuitive thinking
Approaches problems in a flexible and spontaneous thinking
Order of solving environments from
Low risk of failure to high risk
Programmed to no programmed decision
Certain environment
Risk environment
Uncertain environment
What are the 5 steps in the decision making process?
1-identify and define the problem 2-generate and evaluate alternative solutions 3-decide on preferred course of action 4-implement the decision 5-evaluate results
Criteria for evaluating alternatives, 2nd step of the decision making process
- cost benefit analysis
- timeliness
- acceptability
- ethical soundness
Lack of participation error
Failure to include the right people in the decision-making process
How are ethics of a decision checked?
Criteria of utility, rights, justice and caring
Factors that drive creativity
Task expertise
Task motivation
Creative skills
Availability heuristic- decision making error
When people use information readily available as a basis for assessing a current event or situation
Representative heuristic- decision making error
Occurs when people assess the likelihood of something occurring based on its similarity to a stereotyped set of occurrences
