Ch5: Diagnosing Flashcards
What is Diagnosis?
process of understanding how the organization is currently functioning, and it provides the information necessary to design change interventions
what is the main aim of Diagnosing?
Find out what is the problem-
Role of diagnosis models
shows the relationship among different features of the organization
Points out what areas to examine and what questions to ask in assessing how an organization is functioning
Open Systems Model
The model suggests that organizations acquire specific inputs from the environment and transform them using social and technical processes.
Inputs- Info, energy
Transformation- Social component and Technological component
Output- finished goods, services, Ideas
External: Environment
Feedback from output influences transformation and feeds into inputs
Environment in Open system model
All forces or factors outside of the org system that can directly/indirectly affect its output.
Inputs for open system
Human capital, information, materials-raw, energy put into workplace
Transformation in open system
Process of converting inputs to outputs.
Social components: Work-related kinds of relationships
Technology- Tools, techniques, methods
Output in open system
Results of what is transformed by the systems.
finished goods, services, ideas
Feedback in open system
info regarding outputs used to control future functioning of the system.
Boundaries in open system
Borders or limits that exist to protect the system. Ensure right input enters, and relevant outputs exit.
Quality control/rules/policies
Alignment in open system
Effectiveness depends on how system components are aligned- coordination
OD practitioner must understand the org coordination: the relationship among departments/alignment of segments in the system
Organizational Level Inputs
General environment
Task environment
Enacted Environment
Rate of change in enviroment
Can be: Simple (easy) or complex(difficult)
Uncertain(No/low info) or Certain (Have info)
Dynamic(everychanging- need quick accurate decisions) vs
Static
Greater rate of change= lesser predictability of certainty of info
Org level design components
Strategy
Technology: (Technical uncertainty and Technical interdependence)
HR systems
Org. Structure
Management Procedures
Culture
Org Outputs
Org Effectiveness:
-Performance: Financial outcomes- profit, earnings per share
-Productivity: Measures of Internal Efficiency like sales per employee/error rates
-Stakeholder Satisfaction: employee (opinion survey), customer- customer loyalty from market share data, Investor satisfaction- stock price
