Ch 7: Design Interventions

Question 1

What are Human Process Interventions related to interpersonal relationships and group dynamics?

Answer 1

Process consultation- This intervention focuses on interpersonal relations and social
dynamics occurring in work groups

Third-party intervention- . This change method is a form of process consultation
aimed at dysfunctional interpersonal relations in organizations.

Team building- This intervention helps work groups become more effective in accomplishing tasks.

System wide HPI:

Organization Confrontation Meeting: mobilizes members to identify problems, set action targets, and work on problems

Intergroup relations: improve interactions between different groups/departments

Large Group Intervention- broad variety of stakeholders brought together to clarify values and solving org problems

Question 2

What is the difference between HRD and HRM

Answer 2

Need HRD first before moving to HRM intervention

HRM more encompassing
HRD more personal

Question 3

What is Techno-structural intervention?

Answer 3

Involves interventions focusing on an orgs tech (task methods and job design) and structure (division of labour and hierarchy)

For restructuring org:

1. Structural design- division of labour
2. Downsizing-
3. Reengineering- radically transforms work processes

For involving employees in decision making:
Parallel structures
TQM
High involvement org.

Designing work for individual jobs
Job enrichment
Self-managed work teams

Question 4

What are HRM Mgmt Interventions?

Answer 4

For performance management:

Goal setting
Performance appraisal
Reward systems

Question 5

Characteristics of Goal setting interventions:

Answer 5

Involves setting clear, challenging goals

Question 6

What is MBO

Answer 6

special case of goal-setting intervention

Question 7

What are the 3 criteria for effective Intervention??

Answer 7

Valid information- result of accurate diagnosis

Knowledge of outcomes- the specific results of intervention known

Extent to which it enhances org capacity to manage change- org members should be able to do it

Question 8

What are the stages of economic development?

Answer 8

Subsistence
Industrializing
Industrialized

Question 9

How does the level of economic development affect OD interventions/activities?

Answer 9

Subsistence: OD Interventions emphasise global social change and focus on creating conditions suitable for sustainable change

Industrializing : Orgs in this economy focus on efficiency of operations and revenue growth(grow with economy)

Industrial: Best context for OD practice- most resources available

Question 10

Implications of national culture values

Answer 10

Context- extent to which words carry the meaning of a message; how time is viewed

High: Asian and Latin American, Low: US

Power Distance: extent to which members in a society accept that power is unequally distributed in an org
High: latin America
Scandinavian

Uncertainty avoidance: tolerance level of unfamiliar and unpredictable
High: Asian
Low: European

Achievement Orientation: extent of valuing assertiveness and the acquisition of material goods
High: Asian
Low: Scandinavian

Individualism: extent of believe you are responsible for yourself and immediate families

High:US
Low: Asian