Ch.4 Emotions and Moods

Question 1

affect

Answer 1

A broad range of feelings that people experience. including both emotions and moods.

Question 2

Emotions

Answer 2

intense, discrete, and short-lived feeling experiences that are often caused by a specific event.

Question 3

Moods

Answer 3

longer-lived and less intense feelings than emotions and often arise without a specific event acting as a stimulus.

Question 4

moral emotions

Answer 4

Emotions that have moral implications. Examples of moral emotions include sympathy for the suffering of others, guilt about our own immoral behavior, anger about injustice done to others, and contempt for those who behave unethically.

Question 5

Moral disgust

Answer 5

You might feel disgusted in a different way because it offends your sense of right and wrong. In fact, you might feel a variety of emotions based on your moral judgment of the situation

Question 6

positive affect

Answer 6

A mood dimension that consists of specific positive emotions such as excitement, enthusiasm, and elation at the high end

Question 7

Negative affect

Answer 7

mood dimension that consists of emotions such as nervousness, stress, and anxiety at the high end.

Question 8

positivity offset

Answer 8

The tendency of most individuals to experience a mildly positive mood at zero input (when nothing in particular is going on).

Question 9

affect intensity

Answer 9

Individual differences in the strength with which individuals experience their emotions.

Question 10

Illusory correlation

Answer 10

The tendency of people to associate two events when in reality there is no connection.

Question 11

emotional labor

Answer 11

A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work.

Question 12

displayed emotions

Answer 12

Emotions that are organizationally required and considered appropriate in a given job.

Question 13

Surface acting

Answer 13

Hiding one’s feelings and forgoing emotional expressions in response to display rules.

Question 14

Deep acting

Answer 14

Trying to modify one’s true feelings based on display rules.

Question 15

Surface acting/Deep acting

Answer 15

Surface acting deals with displayed emotions, and deep acting deals with felt emotion

Question 16

emotional dissonance

Answer 16

Inconsistencies between the emotions people feel and the emotions they project

Question 17

affective events theory (AET)

Answer 17

A model suggesting that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors.

Question 18

emotional intelligence (EI)

Answer 18

The ability to detect and to manage emotional cues and information.

Question 19

Emotional intelligence (EI)

Answer 19

(1) perceive emotions in the self and others, (2) understand the meaning of these emotions, and (3) regulate his or her own emotions accordingly,

Question 20

emotion regulation.

Answer 20

The central idea behind emotion regulation is to identify and modify the emotions you feel.

Question 21

emotional suppression

Answer 21

suppressing initial emotional responses to situations.

Question 22

Cognitive reappraisal

Answer 22

Reframing our outlook on an emotional situation, is one way to regulate emotions effectively

Question 23

social sharing

Answer 23

open expression of emotions can help indi-viduals to regulate their emotions as opposed to keeping emotions “bottled up.”

Question 24

mindfulness

Answer 24

Reception, attention, and awareness of the present moment, events, and experiences.

Question 25

emotional contagion

Answer 25

The process by which peoples’ emotions are caused by the emotions of others

Question 26

Summary

Answer 26

Emotions and moods are similar because both are affective in nature. But they’re also different—moods are more general and less contextual than emotions. The time of day, stressful events, and sleep patterns are some of the factors that influence emotions and moods. OB research on emotional labor, affective events theory, emotional intelligence, and emotion regulation helps us understand how people deal with emotions. Emotions and moods have proven relevant for virtually every OB topic we study, with implications for managerial practices