Ch.3 Attitude and Job Satisfaction

Question 1

Attitudes

Answer 1

Evaluative statements or judgments concerning objects, people, or events.

Question 2

cognitive component

Answer 2

The opinion or belief segment of an attitude.

Question 3

affective component

Answer 3

The emotional or feeling segment of an attitude.

Question 4

behavioral component

Answer 4

An intention to behave in a certain way toward someone or something.

Question 5

cognitive dissonance

Answer 5

Any incompatibility between two or more attitudes or between behavior and attitudes.

Question 6

job satisfaction

Answer 6

A positive feeling about one’s job resulting from an evaluation of its characteristics.

Question 7

job involvement

Answer 7

The degree to which a person identifies with a job, actively participates in it, and considers performance important to self-worth.

Question 8

psychological empowerment

Answer 8

Employees’ belief in the degree to which they affect their work environment, their competence, the meaningfulness of their job, and their autonomy in their work.

Question 9

organizational commitment

Answer 9

The degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.

Question 10

perceived organizational support (POS)

Answer 10

The degree to which employees believe an organization values their contribution and cares about their well-being.

Question 11

power distance

Answer 11

The degree to which people in a country accept that power in institutions and organizations is distributed unequally

Question 12

Employee engagement

Answer 12

An employee’s involvement with, satisfaction with, and enthusiasm for the work he or she does

Question 13

core self-evaluation (CSE)

Answer 13

Believing in one’s inner worth and basic competence

Question 14

corporate social responsibility (CSR)

Answer 14

An organization’s self-regulated actions to benefit society or the environment beyond what is required by law.

Question 15

exit

Answer 15

Dissatisfaction expressed through behavior directed toward leaving the organization. including looking for a new position or resigning.

Question 16

collective turnover

Answer 16

total loss to the organization of employee knowledge, skills, abilities, and other characteristics.

Question 17

voice

Answer 17

Dissatisfaction expressed through active and constructive attempts to improve conditions.
including suggesting improvements, discussing problems with superiors, and undertaking union activity

Question 18

loyalty

Answer 18

Dissatisfaction expressed by passively waiting for conditions to improve.including speaking up for the organization in the face of external criticism and trusting the organization and its management to “do the right thing.”

Question 19

Neglect.

Answer 19

Dissatisfaction expressed through allowing conditions to worsen includes chronic absenteeism or lateness, reduced effort, and an increased error rate

Question 20

counterproductive work behavior (CWB)

Answer 20

Actions that actively damage the organization, including stealing, behaving aggressively toward coworkers, or being late or absent.

Question 21

Turnover

Answer 21

The relationship between job satisfaction and turnover is stronger than between satisfaction and absenteeism.

Question 22

Summary

Answer 22

Managers should be interested in their employees’ attitudes because attitudes influence behavior and indicate potential problems. Creating a satisfied workforce is hardly a guarantee of successful organizational performance, but evidence strongly suggests that managers’ efforts to improve employee attitudes will likely result in positive outcomes, including greater organizational effectiveness, higher customer satisfaction, and increased profits