Ch.1 What is organizational behavior?

Question 1

Managers

Answer 1

An individual who achieves goals through other people.

Question 2

Organization

Answer 2

A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals.

Question 3

Manager Work

Answer 3

planning, organizing, leading, and controlling.

Question 4

Planning

Answer 4

A process that includes defining goals, establishing strategy, and developing plans to coordinate activities.

Question 5

Organizing

Answer 5

Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made

Question 6

Leading

Answer 6

A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts.

Question 7

Controlling

Answer 7

Monitoring activities to ensure that they are being accomplished as planned and correcting any significant deviations.

Question 8

Management Role

Answer 8

Interpersonal Role, Informational Roles, Decisional Roles

Question 9

Interpersonal Role- Figurehead

Answer 9

Symbolic head; required to perform a number of routine duties of a legal or social nature

Question 10

Interpersonal Role- Leader

Answer 10

Responsible for the motivation and direction of employees

Question 11

Interpersonal Role- Liaison

Answer 11

Maintains a network of outside contacts who provide favors and information

Question 12

Informational Roles- Monitor

Answer 12

Receives a wide variety of information; serves as nerve center of internal and external information of the organization

Question 13

Informational Roles- Disseminator

Answer 13

Transmits information received from outsiders or from other employees to members of the organization

Question 14

Informational Roles- Spokesperson

Answer 14

Transmits information to outsiders on organization’s plans, policies, actions, and results; serves as expert on organization’s industry

Question 15

Decisional Roles- Entrepreneur

Answer 15

Searches organization and its environment for opportunities and initiates projects to bring about change

Question 16

Decisional Roles- Disturbance handle

Answer 16

Responsible for corrective action when organization faces important, unexpected disturbance

Question 17

Decisional Roles- Resource allocator

Answer 17

Makes or approves significant organizational decision

Question 18

Decisional Roles- Negotiator

Answer 18

Responsible for representing the organization at major negotiation

Question 19

Technical skills

Answer 19

The ability to apply specialized knowledge or expertise.

Question 20

human skills

Answer 20

The ability to work with, understand, and motivate other people, both individually and in groups.

Question 21

Conceptual Skills

Answer 21

The mental ability to analyze and diagnose complex situation

Question 22

Fred Luthans Successful Managerial Activities

Answer 22

1. Traditional management. Decision making, planning, and controlling.
2. Communication. Exchanging routine information and processing paperwork.
3. Human resources management. Motivating, disciplining, managing conflict, staffing, and training.
4. Networking. Socializing, politicking, and interacting with outsiders.

Question 23

Organizational Behavior (OB)

Answer 23

A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization’s effectiveness.

Question 24

systematic study

Answer 24

Looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence.

Question 25

evidence-based management (EBM)

Answer 25

Basing managerial decisions on the best available scientific evidence.

Question 26

intuition

Answer 26

An instinctive feeling not necessarily supported by research

Question 27

psychology

Answer 27

The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals.

Question 28

social psychology

Answer 28

An area of psychology that blends concepts from psychology and sociology to focus on the influence of people on one another.

Question 29

sociology

Answer 29

The study of people in relation to their social environment or culture.

Question 30

anthropology

Answer 30

The study of societies to learn about human beings and their activities.

Question 31

contingency variables

Answer 31

Situational factors or variables that moderate the relationship between two or more variables.

Question 32

Workforce diversity

Answer 32

The concept that organizations are becoming more heterogeneous in terms of gender, age, race, ethnicity, sexual orientation, and other characteristic

Question 33

positive organizational scholarship

Answer 33

An area of OB research that studies how organizations develop human strengths, foster vitality and resilience, and unlock potential.

Question 34

Ethical dilemmas and ethical choices

Answer 34

Situations in which individuals are required to define right and wrong conduct.

Question 35

model

Answer 35

An abstraction of reality, a simplified representation of some real-world phenomenon.

Question 36

inputs

Answer 36

Variables that lead to processes

Question 37

processes

Answer 37

Actions that individuals, groups, and organizations engage in as a result of inputs and that lead to certain outcomes.

Question 38

outcomes

Answer 38

Key factors that are affected by other variables.

Question 39

organizational citizenship behavior (OCB)

Answer 39

Discretionary behavior that contributes to the psychological and social environment of the workplace

Question 40

withdrawal behavior

Answer 40

The set of actions employees take to separate themselves from the organization

Question 41

group cohesion

Answer 41

The extent to which members of a group support and validate one another while at work

Question 42

group functioning

Answer 42

The quantity and quality of a group’s work output

Question 43

productivity

Answer 43

The combination of the effectiveness and efficiency of an organization.

Question 44

effectiveness

Answer 44

The degree to which an organization meets the needs of its clientele or customers.

Question 45

efficiency

Answer 45

The degree to which an organization can achieve its ends at a low cost.

Question 46

organizational survival

Answer 46

The degree to which an organization is able to exist and grow over the long term.