CH13 z quiz Project stakeholder management

Question 1

You are the project manager of the GUY Project for your organization. This project has recently been chartered and you’re starting the process of stakeholder identification. In this process, you’re working with your project team, some of the known stakeholders, and your project sponsor. Which one of the following inputs will you NOT need for the stakeholder identification process?
A. Organizational process assets
B. Communications management plan
C. Procurement documents
D. Project charter

Answer 1

B. The communications management plan is not an input to the stakeholder identification process. Choices A, C, and D are incorrect because these answers are inputs to the stakeholder identification process. The four inputs to this process are project charter, procurement documents, enterprise environmental factors, and organizational process assets.

You are the project manager of the GUY Project for your organization. This project has recently been chartered and you’re starting the process of stakeholder identification. In this process, you’re working with your project team, some of the known stakeholders, and your project sponsor. Which one of the following inputs will you NOT need for the stakeholder identification process?
A. Organizational process assets
B. Communications management plan
C. Procurement documents
D. Project charter

Question 2

Beth is the project manager for a large health care project. She is working with the project sponsor to define the steps she’ll use to perform stakeholder analysis. Which of the following correctly defines the steps for stakeholder analysis?
A. Identify and document the stakeholder information, create a communications management plan, plan for stakeholder management.
B. Identify and document the stakeholder information, prioritize and classify the stakeholders, create the communications management plan for stakeholder management.
C. Identify and document the stakeholder information, prioritize and classify the stakeholders, plan for stakeholder management.
D. Create a focus group for known stakeholders, identify and document the stakeholder information, prioritize and classify the stakeholders, plan for stakeholder management.

Answer 2

C. Of all the choices presented, C is the best answer. Stakeholder identification starts with the project manager identifying and documenting the stakeholders’ contact information, knowledge, expectations of the project, and their level of influence over project decisions. Then, the project manager must prioritize and classify stakeholders based on their power, influence, expectations, and concerns for the project. Finally, Beth should plan for managing the stakeholders based on possible negative or positive scenarios in the project that may affect the stakeholders. A, B, and D are incorrect because these answers do not reflect the correct ordering or steps for stakeholder analysis.

Beth is the project manager for a large health care project. She is working with the project sponsor to define the steps she’ll use to perform stakeholder analysis. Which of the following correctly defines the steps for stakeholder analysis?
A. Identify and document the stakeholder information, create a communications management plan, plan for stakeholder management.
B. Identify and document the stakeholder information, prioritize and classify the stakeholders, create the communications management plan for stakeholder management.
C. Identify and document the stakeholder information, prioritize and classify the stakeholders, plan for stakeholder management.
D. Create a focus group for known stakeholders, identify and document the stakeholder information, prioritize and classify the stakeholders, plan for stakeholder management.

Question 3

You are the project manager for your organization. Management has asked you to create a stakeholder classification model to show the amount of authority stakeholders have over project decisions in relation to how much their political capital and position in the company could affect the project. What type of stakeholder classification model should you create?
A. A power/influence grid
B. A RAM matrix
C. An influence/impact grid
D. A RACI chart

Answer 3

A. Management is asking you to create a power/influence grid. Evaluating the amount of power and influence a stakeholder has over the project will determine where the stakeholder is placed on the grid. Stakeholders with high power and high influence are top priority. Stakeholders with little power and influence are still considered, but they have less priority than other stakeholders in the project. B is incorrect because a RAM is a responsibility assignment matrix. C is incorrect because this classification model focuses on the influence of the stakeholders and the impact, not the power. D is incorrect because RACI is a responsibility matrix that tracks a person’s responsibility, accountability, consulted, or informed status for each assignment in the project.

You are the project manager for your organization. Management has asked you to create a stakeholder classification model to show the amount of authority stakeholders have over project decisions in relation to how much their political capital and position in the company could affect the project. What type of stakeholder classification model should you create?
A. A power/influence grid
B. A RAM matrix
C. An influence/impact grid
D. A RACI chart

Question 4

Henry has been tasked to create a salience model for his project. This model defines three characteristics for project stakeholders. Which one of the following is not one of the three characteristics of the stakeholders mapped in the salience model?
A. Power
B. Urgency
C. Legitimacy
D. Influence

Answer 4

D. A salience model plots out a person’s power, urgency, and legitimacy in the project. It does not include their influence. A, B, and C are incorrect because these answers are part of the salience model.

Henry has been tasked to create a salience model for his project. This model defines three characteristics for project stakeholders. Which one of the following is not one of the three characteristics of the stakeholders mapped in the salience model?
A. Power
B. Urgency
C. Legitimacy
D. Influence

Question 5

You are the project manager of a large technology project for your company. This project will span the United States and parts of Europe. There are key stakeholders in all countries represented. As part of your stakeholder analysis you’d like to create a document that captures all of the stakeholders’ contact information, assessment information, and classification in the project. What type of document are you creating?
A. Stakeholder directory
B. Stakeholder management plan
C. Stakeholder register
D. Stakeholder communications matrix

Answer 5

C. You are creating a stakeholder register. The stakeholder register is the only output of stakeholder identification. It’s a log of all the stakeholder information you’ve gathered in the project. It will help you communicate with project stakeholders, ensure that you understand the stakeholders needs, wants, and expectations, and helps you classify stakeholder objectives and priorities. A and D are incorrect because there are no project management documents called the stakeholder directory or the stakeholder communications matrix. B is incorrect because the stakeholder management plan defines how the stakeholder will be identified and engaged, and how stakeholder engagement will be controlled.

You are the project manager of a large technology project for your company. This project will span the United States and parts of Europe. There are key stakeholders in all countries represented. As part of your stakeholder analysis you’d like to create a document that captures all of the stakeholders’ contact information, assessment information, and classification in the project. What type of document are you creating?
A. Stakeholder directory
B. Stakeholder management plan
C. Stakeholder register
D. Stakeholder communications matrix

Question 6

Terry is the project manager of the ARB project for his company. Terry approaches Scott for his insight about the schedule for releasing the product the project will create. Scott doesn’t know anything about the project Terry is working on and is surprised to learn about the product. What type of stakeholder is Scott?
A. Unaware
B. Uninformed
C. Neutral
D. Sensitive

Answer 6

A. Scott is an unaware stakeholder. Scott doesn’t know about the project and the effect the project may have on him. B and D are incorrect choices because there is no stakeholder classification known as uninformed or sensitive. C is also incorrect because neutral describes a stakeholder that is neither opposed nor in favor of the project.

Terry is the project manager of the ARB project for his company. Terry approaches Scott for his insight about the schedule for releasing the product the project will create. Scott doesn’t know anything about the project Terry is working on and is surprised to learn about the product. What type of stakeholder is Scott?
A. Unaware
B. Uninformed
C. Neutral
D. Sensitive

Question 7

You are a project management consultant for your company and you’re meeting the stakeholders for the first time. Mary, a stakeholder, tells you that she hates the project and she hopes that it fails miserably. What type of stakeholder is Mary?
A. Resistant
B. Unhappy
C. Honest
D. Defiant

Answer 7

A. Mary is a resistant stakeholder. Mary, the stakeholder, knows about the project and doesn’t want the change the project will bring. While Mary may be unhappy, honest, and defiant, these answers are not stakeholder classification types, so choices B, C, and D are incorrect.

You are a project management consultant for your company and you’re meeting the stakeholders for the first time. Mary, a stakeholder, tells you that she hates the project and she hopes that it fails miserably. What type of stakeholder is Mary?
A. Resistant
B. Unhappy
C. Honest
D. Defiant

Question 8

You are the project manager of the HQL Project for your company. Henry, a stakeholder, is in favor of your project and he’s working with you to express the importance of the project. Henry has offered to help with the project, communicate with other stakeholders, and host status meetings. What type of stakeholder is Henry?
A. Supportive
B. Cheerleader
C. Contractual
D. Leading

Answer 8

D. Henry is considered to be a leading stakeholder. Henry, the stakeholder, knows about the project, is supportive of the change the project may bring about, and is working to make the project successful. A, supportive, isn’t the best choice because Henry is doing more than just supporting the project—he’s helping the project be successful. B, cheerleader, and C, contractual, are not valid stakeholder classification types.

You are the project manager of the HQL Project for your company. Henry, a stakeholder, is in favor of your project and he’s working with you to express the importance of the project. Henry has offered to help with the project, communicate with other stakeholders, and host status meetings. What type of stakeholder is Henry?
A. Supportive
B. Cheerleader
C. Contractual
D. Leading

Question 9

Sammy is the project manager of the KHG Project. Some of the stakeholder in this project are opposed to the project, some are in favor of the project, and some stakeholders are neutral. Management has asked Sammy to create a chart that shows the current status of engagement for each stakeholder and the desired level of engagement for each stakeholder. What type of chart is management asking for?
A. Stakeholder engagement mapping
B. Stakeholder engagement control chart
C. Stakeholder histogram
D. Stakeholder engagement assessment matrix

Answer 9

D. Management is asking Sammy to create a stakeholder engagement assessment matrix to see where stakeholder engagement is now and where it should be in the future. A, B, and C are incorrect because these are not valid charts for stakeholder engagement assessments.

Sammy is the project manager of the KHG Project. Some of the stakeholder in this project are opposed to the project, some are in favor of the project, and some stakeholders are neutral. Management has asked Sammy to create a chart that shows the current status of engagement for each stakeholder and the desired level of engagement for each stakeholder. What type of chart is management asking for?
A. Stakeholder engagement mapping
B. Stakeholder engagement control chart
C. Stakeholder histogram
D. Stakeholder engagement assessment matrix

Question 10

You are the project manager of the GUY Project for your company and you’re working with your project team on some stakeholder issues. You want to examine the interrelationships among the project stakeholders for better communications. What project management plan will you refer to?
A. Project communications management plan
B. Project stakeholder management plan
C. Project stakeholder register
D. Project staffing management plan

Answer 10

B. The stakeholder management plan defines several things to the project manager about the stakeholders, including information about the interrelationships among the project stakeholders. A, C, and D are incorrect. The project communications management plan does not define the interrelationships among stakeholders. C, the stakeholder register, defines contact information about each stakeholder. D, the project staffing management plan, addresses human resource needs, not communications and stakeholder management.

You are the project manager of the GUY Project for your company and you’re working with your project team on some stakeholder issues. You want to examine the interrelationships among the project stakeholders for better communications. What project management plan will you refer to?
A. Project communications management plan
B. Project stakeholder management plan
C. Project stakeholder register
D. Project staffing management plan

Question 11

Holly is a new project manager and she’s confused about the need for the change log and how it relates to the stakeholder engagement. Why is the change log an input to the management stakeholder engagement process?
A. Because it documents any changes to the stakeholder contact information
B. Because it documents any changes to the stakeholder register
C. Because it communicates changes to the stakeholders
D. Because it communicates changes about the stakeholders to management

Answer 11

C. The change log will help Holly manage stakeholder engagement because she will need to relay information about changes to the appropriate parties. Change can be a sensitive issue in some instances, so always examine the change and think through all of the possible scenarios and reactions the stakeholders may have to the change. Changes to the stakeholder information is reflected in the stakeholder register, not the change log, so A and B are incorrect. D is also incorrect because the change log isn’t needed to update and communicate changes about the stakeholders.

Holly is a new project manager and she’s confused about the need for the change log and how it relates to the stakeholder engagement. Why is the change log an input to the management stakeholder engagement process?
A. Because it documents any changes to the stakeholder contact information
B. Because it documents any changes to the stakeholder register
C. Because it communicates changes to the stakeholders
D. Because it communicates changes about the stakeholders to management

Question 12

Part of stakeholder management is the reliance on interpersonal skills. Which one of the following is an interpersonal skill?
A. Facilitation
B. Analysis of product scope
C. Conflict resolution
D. Influence

Answer 12

C. Conflict resolution is an interpersonal skill a project manager will need to engage and manage stakeholders’ interests in the project. A is incorrect because facilitation is a management skill. B is incorrect because analysis of the product scope is not an interpersonal skill. D is also incorrect because influence is part of the managerial skills.

Part of stakeholder management is the reliance on interpersonal skills. Which one of the following is an interpersonal skill?
A. Facilitation
B. Analysis of product scope
C. Conflict resolution
D. Influence

Question 13

Just as you need interpersonal skills, you’ll also need management skills to effectively engage the stakeholders in the project. Which one is a management skill?
A. Trustworthiness
B. Active listening
C. Influence
D. Conflict resolution

Answer 13

C. Influence is considered a management skill because you’ll need to persuade people to buy in and support the project. A, B, and D are all incorrect because these answers are part of the interpersonal skill set for project managers.

Just as you need interpersonal skills, you’ll also need management skills to effectively engage the stakeholders in the project. Which one is a management skill?
A. Trustworthiness
B. Active listening
C. Influence
D. Conflict resolution

Question 14

As a PMP® or PMP® candidate, you should be familiar with the inputs, tools and techniques, and outputs of the project management process. The management of stakeholder engagement creates five outputs. Which one of the following is not an output of the process?
A. An issue log
B. Change requests
C. Project management plan updates
D. Project schedule for stakeholder communications

Answer 14

D. The schedule for stakeholder communications is more likely a part of the project communications management plan. A, B, and C are incorrect because these answers are outputs of the manage stakeholder engagement process. The process creates five outputs: issue log, change requests, project management plan updates, project document updates, and organizational process assets updates.

As a PMP® or PMP® candidate, you should be familiar with the inputs, tools and techniques, and outputs of the project management process. The management of stakeholder engagement creates five outputs. Which one of the following is not an output of the process?
A. An issue log
B. Change requests
C. Project management plan updates
D. Project schedule for stakeholder communications

Question 15

You are coaching several new project managers on effective control of stakeholder engagement. The project managers are confused as to why the change requests come from this project. What is the most likely type of change that will come from controlling stakeholder engagements?
A. Technology change
B. Errors or omissions in requirements
C. External changes
D. Corrective actions

Answer 15

D. Defects are changes that have already happened because the defect is different than what was planned in the project. A defect to be solved requires a change through a corrective action to get the results back in alignment with the project scope. A, B, and C are all examples of common change requests, but the most likely change from controlling stakeholder engagements will likely be from corrective actions.

You are coaching several new project managers on effective control of stakeholder engagement. The project managers are confused as to why the change requests come from this project. What is the most likely type of change that will come from controlling stakeholder engagements?
A. Technology change
B. Errors or omissions in requirements
C. External changes
D. Corrective actions

Question 16

Ned is the project manager of the NHQ Project and he’s meeting with a few key stakeholders to determine their roles, interests, concerns, influence, and attitude about the project. What type of meeting is Ned hosting?
A. Kickoff meeting
B. Stakeholder classification meeting
C. Profile analysis meeting
D. Stakeholder status meeting

Answer 16

C. This is an example of a profile analysis meeting. Ned is learning and documenting as much as he can about the stakeholders to better engage them in the project. A is incorrect because the kickoff meeting launches the project. B and D are incorrect because the stakeholder classification meeting and the stakeholder status meeting are not valid meeting types.

Ned is the project manager of the NHQ Project and he’s meeting with a few key stakeholders to determine their roles, interests, concerns, influence, and attitude about the project. What type of meeting is Ned hosting?
A. Kickoff meeting
B. Stakeholder classification meeting
C. Profile analysis meeting
D. Stakeholder status meeting

Question 17

What type of communication is happening in a meeting with several stakeholders exchanging ideas?
A. Interactive
B. Push-pull
C. Conferring
D. Cooperative

Answer 17

A. This is an example of interactive communications. This type of communication means that information is happening among stakeholders, like in a forum or meeting. B, C, and D are incorrect because push-pull, conferring, and cooperative are not valid communication types.

What type of communication is happening in a meeting with several stakeholders exchanging ideas?
A. Interactive
B. Push-pull
C. Conferring
D. Cooperative

Question 18

You are the project manager of a large construction project. You have created a website that allows the different functional manager to log in to a secured area, run queries, and generate reports on the time, cost, scope, changes, risks, and human resource aspects of your project. What type of communication is this?
A. Pull
B. Push
C. Conferring
D. Static

Answer 18

A. This is an example of pull communication because the functional managers are retrieving information from your web server. B is incorrect because push communications requires the project manager to push information out to the stakeholders. C and D are incorrect because conferring and static are not valid communication types.

You are the project manager of a large construction project. You have created a website that allows the different functional manager to log in to a secured area, run queries, and generate reports on the time, cost, scope, changes, risks, and human resource aspects of your project. What type of communication is this?
A. Pull
B. Push
C. Conferring
D. Static

Question 19

Which one of the following examples best describes a push communication?
A. A blog about the project
B. A secured blog for functional managers
C. A project newsletter for the stakeholders from the project manager
D. The project management plan

Answer 19

C. Push communication means that one person is sending out the information to other people. Of all the choices, the newsletter from the project manager to the project stakeholders is the best example of a push communication. A and B are incorrect because the blog, secured or not, represents pull communication. D is incorrect because although the project management plan provides information, it’s not a definitive communication method.

Which one of the following examples best describes a push communication?
A. A blog about the project
B. A secured blog for functional managers
C. A project newsletter for the stakeholders from the project manager
D. The project management plan

Question 20

Your project has 45 stakeholders as of today. You’ve just learned that next week 29 new stakeholders will be joining the project. How many more communication channels will you have next week?
A. 406
B. 990
C. 1711
D. 2701

Answer 20

C. To solve this problem, you’ll have to use the communications channel formula of N(N–1)/2, where N represents the number of stakeholders. You’ll first have to find the current number of communication channels, which is 990. Then, you’ll find the channels with added stakeholders, which is 2701. Finally, you’ll find the difference of 2701 and 990, which is 1711 more communication channels. A is incorrect because 406 represents the communication channels just among the 29 additional stakeholders. B is incorrect because 990 represents the current amount of communication channels. D is incorrect because 2701 is the total amount of communication channels, not the difference in communication channels this week and next.

Your project has 45 stakeholders as of today. You’ve just learned that next week 29 new stakeholders will be joining the project. How many more communication channels will you have next week?
A. 406
B. 990
C. 1711
D. 2701