CH10 z quiz Project communication management

Question 1

You are the project manager of the BlueSky Network Upgrade Project. You have 15 project team members and you’re speaking with them about the importance of communication. You show them the communication model and give examples of each of the components of the model. One of the project team members asks for an example of noise. Of the following, which one is an example of noise?
A. Fax machine
B. Ad hoc conversations
C. Contractual agreements
D. Distance

Answer 1

D. Noise is anything that interferes with the transmission and understanding of the message. Distance is an example of noise. A, a fax machine, is an example of a decoder. B is incorrect; ad-hoc conversations are informal conversations. C, contractual agreements, are a type of formal communication.

You are the project manager of the BlueSky Network Upgrade Project. You have 15 project team members and you’re speaking with them about the importance of communication. You show them the communication model and give examples of each of the components of the model. One of the project team members asks for an example of noise. Of the following, which one is an example of noise?
A. Fax machine
B. Ad hoc conversations
C. Contractual agreements
D. Distance

Question 2

You are the project manager for the JHG Project. Management has requested that you create a document detailing what information will be expected from stakeholders and to whom that information will be disseminated. Management is asking for which one of the following?
A. The roles and responsibilities matrix
B. The scope management plan
C. The communications management plan
D. The communications worksheet

Answer 2

C. Management is requesting a communications management plan, which details the requirements and expectations for communicating information among the project stakeholders. A is incorrect, since a roles and responsibilities matrix depicts who does what and who makes which decisions. B, the scope management plan, is also incorrect because this plan explains how changes to the scope may be allowed, depending on the circumstances. D is not a valid choice for the question.

You are the project manager for the JHG Project. Management has requested that you create a document detailing what information will be expected from stakeholders and to whom that information will be disseminated. Management is asking for which one of the following?
A. The roles and responsibilities matrix
B. The scope management plan
C. The communications management plan
D. The communications worksheet

Question 3

Which of the following will help you, the project manager, complete the needed communications management plan by identifying the stakeholders’ communication needs?
A. Identification of all communication channels
B. Formal documentation of all communication channels
C. Formal documentation of all stakeholders
D. Lessons learned from previous similar projects

Answer 3

D. Lessons learned and historical information from a previous project are ideal inputs to communications planning. A, B, and C are incorrect because these choices do not fully answer the question. Lessons learned from previous, similar projects are the best tool to identify stakeholders’ requirements for communication.

Which of the following will help you, the project manager, complete the needed communications management plan by identifying the stakeholders’ communication needs?
A. Identification of all communication channels
B. Formal documentation of all communication channels
C. Formal documentation of all stakeholders
D. Lessons learned from previous similar projects

Question 4

You are the project manager for the JGI Project. You have 32 stakeholders on this project. How many communication channels do you have?
A. Depends on the number of project team members
B. 496
C. 32
D. 1

Answer 4

B. Using the formula N(N – 1)/2, where N represents the number of stakeholders, gives us 496 communication channels. A, C, and D are incorrect. These values do not reflect the number of communication channels on the project.

You are the project manager for the JGI Project. You have 32 stakeholders on this project. How many communication channels do you have?
A. Depends on the number of project team members
B. 496
C. 32
D. 1

Question 5

You are the project manager for the KLN Project. You had 19 stakeholders on this project and have added three team members to the project. How many more communication channels do you have now compared with before?
A. 171
B. 231
C. 60
D. 1

Answer 5

C. This is a tough question, but fair. The question asks how many more communication channels exist. You’ll have to calculate the new value, which is 231, and then subtract the original value, which is 171, for a total of 60 new channels. A is incorrect. 171 is the original number of communication channels. B is incorrect because this value reflects the new number of communication channels. D is not a valid choice.

You are the project manager for the KLN Project. You had 19 stakeholders on this project and have added three team members to the project. How many more communication channels do you have now compared with before?
A. 171
B. 231
C. 60
D. 1

Question 6

A memo has been sent to you, the project manager, the project team members, and the project customers from the project sponsor. In this instance, who is the sender?
A. Project sponsor
B. Project manager
C. Project team members
D. Project customers

Answer 6

A. The project sponsor is the source of the memo, since this is the sender of the message. B, C, and D are all recipients of the memo, not the sender, so they cannot be the source of the message.

A memo has been sent to you, the project manager, the project team members, and the project customers from the project sponsor. In this instance, who is the sender?
A. Project sponsor
B. Project manager
C. Project team members
D. Project customers

Question 7

Beth is a project manager for her organization and she is working with the stakeholders to develop a communications management plan. She wants to acknowledge the assumptions and constraints in the project. Which one of the following is an example of a project communication constraint?
A. Ad hoc conversations
B. Demands for formal reports
C. Stakeholder management
D. Team members in different geographical locales

Answer 7

D. Team members who are not located physically close together can be a communications constraint, since it can be tougher to communicate when distance between team members exists. A, B, and C are all incorrect, since these are not project communications constraints.

Beth is a project manager for her organization and she is working with the stakeholders to develop a communications management plan. She wants to acknowledge the assumptions and constraints in the project. Which one of the following is an example of a project communication constraint?
A. Ad hoc conversations
B. Demands for formal reports
C. Stakeholder management
D. Team members in different geographical locales

Question 8

Project managers can present project information in many different ways. Which one of the following is not a method a project manager can use to present project performance?
A. Histograms
B. S-curves
C. Bar charts
D. RACI charts

Answer 8

D. RACI charts do not show project performance, but accountability of the resources involved in the project. A, B, and C are incorrect, since these choices do present project performance.

Project managers can present project information in many different ways. Which one of the following is not a method a project manager can use to present project performance?
A. Histograms
B. S-curves
C. Bar charts
D. RACI charts

Question 9

There are many terms that you’ll need to know for your PMI examination that deal with the project communications. Of the following, which term describes the pitch and tone of an individual’s voice?
A. Paralingual
B. Feedback
C. Effective listening
D. Active listening

Answer 9

A. Paralingual is a term used to describe the pitch and tone of a voice. B, feedback, is a request to confirm the information sent in the conversation. C, effective listening, is the ability to understand the message through what is said, facial expressions, gestures, tone, pitch, and so on. D, active listening, is the process of confirming what is understood and asking for clarification when needed.

There are many terms that you’ll need to know for your PMI examination that deal with the project communications. Of the following, which term describes the pitch and tone of an individual’s voice?
A. Paralingual
B. Feedback
C. Effective listening
D. Active listening

Question 10

You are the project manager of the KMH Project. This project is slated to last eight years. You have just calculated EVM and have a cost variance (CV) of –$3,500, which is outside of the acceptable thresholds for your project. What type of report is needed for management?
A. Progress report
B. Forecast report
C. Exception report
D. Trends report

Answer 10

C. An exception report is typically completed when variances exceed a given limit. A is incorrect. Progress reports describe the progress of the project or phase. B is incorrect because this is not a valid answer. D, a trends report, is an analysis of project trends over time.

You are the project manager of the KMH Project. This project is slated to last eight years. You have just calculated EVM and have a cost variance (CV) of –$3,500, which is outside of the acceptable thresholds for your project. What type of report is needed for management?
A. Progress report
B. Forecast report
C. Exception report
D. Trends report

Question 11

You are presenting your project performance to your key stakeholders. Several of the stakeholders are receiving phone calls during your presentation, and this is distracting from your message. This is an example of what?
A. Noise
B. Negative feedback
C. Outside communications
D. Message distracter

Answer 11

Noise is the correct answer, since their phone calls are distracting from your message. B, C, and D are incorrect, as they do not answer the question. Negative feedback can mean the recipient didn’t respond well to the message you’ve sent. Outside communications isn’t a valid term. A message distracter can be the pitch, inflection, and body language that sends a conflicting message to what you’re saying to your audience.

You are presenting your project performance to your key stakeholders. Several of the stakeholders are receiving phone calls during your presentation, and this is distracting from your message. This is an example of what?
A. Noise
B. Negative feedback
C. Outside communications
D. Message distracter

Question 12

You are the project manager for the OOK Project. You will be hosting project meetings every week. Of the following, which one is not a valid rule for project meetings?
A. Schedule recurring meetings as soon as possible.
B. Allow project meetings to last as long as needed.
C. Distribute meeting agendas prior to the meeting start.
D. Allow the project team to have input to the agenda.

Answer 12

B. Project meetings should have a set time limit. A, C, and D are incorrect answers, although these are good attributes of project team meetings.

You are the project manager for the OOK Project. You will be hosting project meetings every week. Of the following, which one is not a valid rule for project meetings?
A. Schedule recurring meetings as soon as possible.
B. Allow project meetings to last as long as needed.
C. Distribute meeting agendas prior to the meeting start.
D. Allow the project team to have input to the agenda.

Question 13

What percentage of a message is sent through nonverbal communications, such as facial expressions, hand gestures, and body language?
A. Greater than 50 percent
B. 30 to 40 percent
C. 20 to 30 percent
D. 10 to 20 percent

Answer 13

A. Greater than 50 percent of a message is sent through nonverbal communications. B, C, and D are incorrect.

What percentage of a message is sent through nonverbal communications, such as facial expressions, hand gestures, and body language?
A. Greater than 50 percent
B. 30 to 40 percent
C. 20 to 30 percent
D. 10 to 20 percent

Question 14

Gary is the project manager of the HBA Update Project and his company has hired you as a project management consultant. Gary is confused about the timing of some of the project management processes. In particular, Gary doesn’t understand the concept, purpose, and timing of the lessons learned documentation. He asks for your help. When does lessons-learned identification take place?
A. At the end of the project
B. At the end of each project phase
C. Throughout the project life cycle
D. Whenever a lesson has been learned

Answer 14

C. Lessons learned takes place throughout the project life cycle, not just at the end of the project or its phases. A, B, and D are incorrect choices.

Gary is the project manager of the HBA Update Project and his company has hired you as a project management consultant. Gary is confused about the timing of some of the project management processes. In particular, Gary doesn’t understand the concept, purpose, and timing of the lessons learned documentation. He asks for your help. When does lessons-learned identification take place?
A. At the end of the project
B. At the end of each project phase
C. Throughout the project life cycle
D. Whenever a lesson has been learned

Question 15

Gary is the project manager of the HBA Update Project and his company has hired you as a project management consultant. Gary is confused about the timing of some of the project management processes. Gary now has a good understanding of the lessons learned purpose, but he’s still confused why you recommend the project team to participate in the lessons learned documentation too. Why should a project team complete lessons-learned documentation?
A. To ensure project closure
B. To show management what they’ve accomplished on the project
C. To show the project stakeholders what they’ve accomplished on the project
D. To help future project teams complete their projects more accurately

Answer 15

D. Lessons-learned documentation helps future project teams complete their projects with more efficiency and effectiveness. A, B, and C are incorrect, since each statement does not reflect the intent of lessons-learned documentation: to help future project teams.

Gary is the project manager of the HBA Update Project and his company has hired you as a project management consultant. Gary is confused about the timing of some of the project management processes. Gary now has a good understanding of the lessons learned purpose, but he’s still confused why you recommend the project team to participate in the lessons learned documentation too. Why should a project team complete lessons-learned documentation?
A. To ensure project closure
B. To show management what they’ve accomplished on the project
C. To show the project stakeholders what they’ve accomplished on the project
D. To help future project teams complete their projects more accurately

Question 16

You are the project manager for the PMU Project. Your project has 13 members. You have been informed that next week your project will receive the seven additional members you requested. How many channels of communication will you have next week?
A. 1
B. 78
C. 190
D. 201

Answer 16

C. The project currently has 13 team members, and next week, seven additional team members will come aboard, thus making a total of 20 team members. Using the formula N (N – 1) / 2, where N is the number of identified stakeholders, the communication channels equal 190. A, B, and D are all incorrect choices.

You are the project manager for the PMU Project. Your project has 13 members. You have been informed that next week your project will receive the seven additional members you requested. How many channels of communication will you have next week?
A. 1
B. 78
C. 190
D. 201

Question 17

Performance reporting should generally provide information on all of the following, except for which one?
A. Scope
B. Schedule
C. Labor issues
D. Quality

Answer 17

C. Labor issues are not part of performance reporting. A, B, and D are all part of performance reporting.

Performance reporting should generally provide information on all of the following, except for which one?
A. Scope
B. Schedule
C. Labor issues
D. Quality

Question 18

You are the project manager of a project that will last 18 months and includes three different countries. As part of your communications management plan you’ve scheduled face-to-face meetings with the project team and you’re utilizing web conferencing software for virtual team. Based on this information, the process of sending information from the project manager to the project team is called what?
A. Functioning
B. Matrixing
C. Blended communications
D. Transmitting

Answer 18

D. When information is sent, it is considered to be transmitted regardless of the technology involved.. A, B, and C are all incorrect choices.

You are the project manager of a project that will last 18 months and includes three different countries. As part of your communications management plan you’ve scheduled face-to-face meetings with the project team and you’re utilizing web conferencing software for virtual team. Based on this information, the process of sending information from the project manager to the project team is called what?
A. Functioning
B. Matrixing
C. Blended communications
D. Transmitting

Question 19

George is the project manager of the 7YH Project. In this project, George considers the relation between himself and the customer to be of utmost importance. Which one of the following is a valid reason for George’s belief in the importance of this relationship?
A. The customer will complete George’s performance evaluation. A poor communication model between George and the customer will affect his project bonus.
B. The customer is not familiar with project management. George must educate the customer about the process.
C. The customer is always right.
D. The communication between the customer and George can convey the project objectives more clearly than can the language in the project contract.

Answer 19

D. George and the customer’s relationship can allow clearer communication on the project objectives than what may be expressed in the project contract. The contract should take precedence on any issues, but direct contact is often the best way to achieve clear and concise communication. A is an incorrect choice because the focus is on personal gain rather than the good of the project. B is incorrect, since the customer does not necessarily need to be educated about the project management process. C is incorrect because the customer is not always right—the contract will take precedence in any disagreements.

George is the project manager of the 7YH Project. In this project, George considers the relation between himself and the customer to be of utmost importance. Which one of the following is a valid reason for George’s belief in the importance of this relationship?
A. The customer will complete George’s performance evaluation. A poor communication model between George and the customer will affect his project bonus.
B. The customer is not familiar with project management. George must educate the customer about the process.
C. The customer is always right.
D. The communication between the customer and George can convey the project objectives more clearly than can the language in the project contract.

Question 20

You are the project manager for your company and you’re working with the project team to develop the project’s communication management plan. The project team is confused with some of the communication terms. Basically, they want to know how communication actually happens and how you can prove the communication was effective. Which one of the following means that communications occur?
A. The transfer of knowledge
B. The outputting of knowledge
C. The presence of knowledge
D. The transmission of knowledge

Answer 20

A. The transfer of knowledge is evidence that communication has occurred. B and C do not necessarily mean the knowledge has originated from the source and been transferred to the recipient. D is also incorrect because messages are transmitted, but knowledge is transferred.

You are the project manager for your company and you’re working with the project team to develop the project’s communication management plan. The project team is confused with some of the communication terms. Basically, they want to know how communication actually happens and how you can prove the communication was effective. Which one of the following means that communications occur?
A. The transfer of knowledge
B. The outputting of knowledge
C. The presence of knowledge
D. The transmission of knowledge