CH08 z quiz project quality management Flashcards
You are the project manager for the BBB Project. Stacy, a project team member, is confused about what QA is. Which of the following best describes QA?
A. QA is quality assurance for the overall project performance.
B. QA is quality acceptance according to scope verification.
C. QA is quality assurance for the project deliverable.
D. QA is quality assurance for the project stakeholders.
A. QA is concerned with overall project quality performance. B, C, and D are incorrect because they do not correctly explain quality assurance.
You are the project manager for the BBB Project. Stacy, a project team member, is confused about what QA is. Which of the following best describes QA?
A. QA is quality assurance for the overall project performance.
B. QA is quality acceptance according to scope verification.
C. QA is quality assurance for the project deliverable.
D. QA is quality assurance for the project stakeholders.
You are the project manager for the Photo Scanning Project. This project is similar to another project you have completed. Your project is to electronically store thousands of photos for your city’s historical society. Quality is paramount on this project. Management approaches you and asks why you have devoted so much of the project time to planning. Your response is which of the following?
A. This is a first-time, first-use project, so more time is needed for planning.
B. Planning for a project of this size, with this amount of quality, is mandatory.
C. Quality is planned into a project, not inspected in.
D. Quality audits are part of the planning time.
C. Of all the choices presented, this is the best answer. Quality is planned into the project, and the planning requires time. A is incorrect because a project of this nature has been completed before. B is incorrect because there isn’t enough information provided to determine what the quality demands of the project are. D is incorrect because quality audits are not part of the planning processes.
You are the project manager for the Photo Scanning Project. This project is similar to another project you have completed. Your project is to electronically store thousands of photos for your city’s historical society. Quality is paramount on this project. Management approaches you and asks why you have devoted so much of the project time to planning. Your response is which of the following?
A. This is a first-time, first-use project, so more time is needed for planning.
B. Planning for a project of this size, with this amount of quality, is mandatory.
C. Quality is planned into a project, not inspected in.
D. Quality audits are part of the planning time.
You are the project manager for the Floor Installation Project. Today you plan to meet with your project team to ensure that the project is completed with no deviations from the project requirements. This process is which of the following? A. Quality planning B. Quality management C. Quality control D. Quality assurance
A. Quality planning should be completed prior to the work beginning—and should thereafter be revisited as needed. B is incorrect, since quality management is not an applicable answer to the scenario. C and D are incorrect because QC and QA are part of quality management.
You are the project manager for the Floor Installation Project. Today you plan to meet with your project team to ensure that the project is completed with no deviations from the project requirements. This process is which of the following? A. Quality planning B. Quality management C. Quality control D. Quality assurance
You are the project manager for the ASE Project, which must map to industry standards in order to be accepted by the customer. You and your team have studied the requirements and have created a plan to implement the deliverables with the appropriate level of quality. What is this process called? A. Quality planning B. Quality management C. Quality control D. Quality assurance
A. Quality planning is the process of creating a plan to meet the requirements of quality. B, C, and D are incorrect because they do not explain the process in the question’s scenario.
You are the project manager for the ASE Project, which must map to industry standards in order to be accepted by the customer. You and your team have studied the requirements and have created a plan to implement the deliverables with the appropriate level of quality. What is this process called? A. Quality planning B. Quality management C. Quality control D. Quality assurance
Juan is the project manager for his organization and he’s asked Beth, a project team member, to help him create a fishbone diagram. Beth doesn’t know what this is and asks for your help. A fishbone diagram is the same as a(n) \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ diagram. A. Ishikawa B. Pareto C. Flow D. Control
A. A fishbone diagram is the same as an Ishikawa diagram. B, C, and D are incorrect. These charts and diagrams accomplish goals other than the cause-and-effect outcome of the Ishikawa.
Juan is the project manager for his organization and he’s asked Beth, a project team member, to help him create a fishbone diagram. Beth doesn’t know what this is and asks for your help. A fishbone diagram is the same as a(n) \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ diagram. A. Ishikawa B. Pareto C. Flow D. Control
Management has asked you to define the correlation between quality and the project scope. Which of the following is the best answer?
A. The project scope includes metrics for quality.
B. Quality metrics are applied to the project scope.
C. Quality is the process of completing the scope to meet stated or implied needs.
D. Quality is the process of evaluating the project scope to ensure that quality exists.
C. Quality, in regard to the project scope, is about completing the work as promised. A is incorrect because though the project scope will have requirements for acceptance, it may not have metrics for quality defined. B and D are also incorrect.
Management has asked you to define the correlation between quality and the project scope. Which of the following is the best answer?
A. The project scope includes metrics for quality.
B. Quality metrics are applied to the project scope.
C. Quality is the process of completing the scope to meet stated or implied needs.
D. Quality is the process of evaluating the project scope to ensure that quality exists.
You are the project manager of the Condo IV Construction project and you’re working with your project team and the project sponsor to identify the quality metrics and develop the quality management plan for the project. In light of this planning event, which of the following is most true about quality?
A. It will cost more money to build quality into the project.
B. It will cost less money to build quality into the project process.
C. Quality is inspection driven.
D. Quality is prevention driven.
D. Quality is prevention driven. Quality wants to complete the work correctly the first time to prevent poor results, a loss of time, and a loss of funds. A and B are incorrect. There is no guarantee that a project will cost more or less depending on the amount of expected quality. Incidentally, lack of quality will likely cost more than quality planning because of the cost of nonconformance. C is incorrect because quality is planned into a project, not inspected in.
You are the project manager of the Condo IV Construction project and you’re working with your project team and the project sponsor to identify the quality metrics and develop the quality management plan for the project. In light of this planning event, which of the following is most true about quality?
A. It will cost more money to build quality into the project.
B. It will cost less money to build quality into the project process.
C. Quality is inspection driven.
D. Quality is prevention driven.
You are the project manager for the KOY Project, which requires quality that maps to federal guidelines. To ensure that you can meet these standards, you have elected to put the project team through training specific to the federal guidelines your project must adhere to. The costs of these classes can be assigned to which of the following? A. The cost of doing business B. Cost of quality C. Cost of adherence D. Cost of nonconformance
B. Training to meet the quality expectations is attributed to the cost of quality. A, C, and D are incorrect because these choices do not describe training as a cost of quality.
You are the project manager for the KOY Project, which requires quality that maps to federal guidelines. To ensure that you can meet these standards, you have elected to put the project team through training specific to the federal guidelines your project must adhere to. The costs of these classes can be assigned to which of the following? A. The cost of doing business B. Cost of quality C. Cost of adherence D. Cost of nonconformance
You are the project manager for the KOY Project, which requires quality that maps to federal guidelines. During a quality audit, you discover that a portion of the project work is faulty and must be done again. The requirement to do the work is an example of which of the following? A. Cost of quality B. Cost of adherence C. Cost of nonconformance D. The cost of doing business
C. When project work results are faulty and must be done over, it is attributed to the cost of nonconformance to quality. A, B, and D are all incorrect. These values do not describe faulty work or the cost of nonconformance.
You are the project manager for the KOY Project, which requires quality that maps to federal guidelines. During a quality audit, you discover that a portion of the project work is faulty and must be done again. The requirement to do the work is an example of which of the following? A. Cost of quality B. Cost of adherence C. Cost of nonconformance D. The cost of doing business
You are the project manager of the JKL Project, which currently has some production flaws. Which analysis tool will allow you to determine the cause and effect of the production faults? A. A flowchart B. A Pareto diagram C. An Ishikawa diagram D. A control chart
C. The key words “cause and effect” equate to the Ishikawa diagram. A is incorrect. A flowchart will show how a process moves through the system, but not the cause and effect of the problems involved. B is incorrect as well. A Pareto diagram maps out the causes and frequency of problems. D, a control chart, plots the results of sampling, but it doesn’t show the cause and effect of problems.
You are the project manager of the JKL Project, which currently has some production flaws. Which analysis tool will allow you to determine the cause and effect of the production faults? A. A flowchart B. A Pareto diagram C. An Ishikawa diagram D. A control chart
Linda is the project manager of a manufacturing project. She and her project team are using design of experiments to look for ways to improve quality. Which of the following best describes design of experiments?
A. It allows the project manager to move the relationship of activities to complete the project work with the best resources available.
B. It allows the project manager to experiment with the project design to determine what variables are causing the flaws.
C. It allows the project manager to experiment with variables to attempt to improve quality.
D. It allows the project manager to experiment with the project design document to become more productive and to provide higher quality.
C. Design of experiments uses experiments and “what-if” scenarios to determine what variables are affecting quality. A is incorrect because design of experiments, in regard to quality, is not interested in changing the relationship of activities to complete project work. B and D are also incorrect because design of experiments will not be changing project design to determine where flaws exist or to become more productive.
Linda is the project manager of a manufacturing project. She and her project team are using design of experiments to look for ways to improve quality. Which of the following best describes design of experiments?
A. It allows the project manager to move the relationship of activities to complete the project work with the best resources available.
B. It allows the project manager to experiment with the project design to determine what variables are causing the flaws.
C. It allows the project manager to experiment with variables to attempt to improve quality.
D. It allows the project manager to experiment with the project design document to become more productive and to provide higher quality.
You are the project manager of the Global Upgrade Project. Your project team consists of 75 project team members around the world. Each team member will be upgrading a piece of equipment in many different facilities. Which of the following could you implement to ensure that project team members are completing all of the steps in the install procedure with quality? A. Checklists B. Work breakdown structure (WBS) C. Project network diagram (PND) D. The WBS dictionary
A. Checklists are simple but effective quality management tools that the project manager can use to ensure that the project team is completing the required work. B, C, and D are all incorrect. The WBS, PND, and WBS dictionary are not tools the project team can necessarily use to prove they’ve completed required work. Checklists are the best approach for this scenario.
You are the project manager of the Global Upgrade Project. Your project team consists of 75 project team members around the world. Each team member will be upgrading a piece of equipment in many different facilities. Which of the following could you implement to ensure that project team members are completing all of the steps in the install procedure with quality? A. Checklists B. Work breakdown structure (WBS) C. Project network diagram (PND) D. The WBS dictionary
Mark is the project manager of the PMH Project. Quality audits of the deliverables show several problems. Management has asked Mark to create a chart showing the distribution of problems and their frequencies. Given this, management wants which of the following? A. A control chart B. An Ishikawa diagram C. A Pareto diagram D. A flowchart
C. Management wants Mark to create a Pareto diagram. Recall that a Pareto diagram maps out the causes of defects and illustrates their frequency. A is incorrect because a control chart does not identify the problems, only the relation of the results to the expected mean. B is incorrect because a cause-and-effect diagram does not map out the frequency of problems. D is also incorrect. Flowcharts show how a process moves through a system and how the components are related.
Mark is the project manager of the PMH Project. Quality audits of the deliverables show several problems. Management has asked Mark to create a chart showing the distribution of problems and their frequencies. Given this, management wants which of the following? A. A control chart B. An Ishikawa diagram C. A Pareto diagram D. A flowchart
In the illustration, what does the circled area represent? A. Out-of-control data points B. In-control data points C. The Rule of Seven D. Standard deviation
C. The circled area shows seven consecutive sampling results, all on one side of the mean. This is known as the Rule of Seven and is an assignable cause. A is incorrect. These values are in control. B is correct, but it does not fully answer the question as choice C does. D is incorrect, since standard deviation is a predicted measure of the variance from the expected mean of a sampling.
In the illustration, what does the circled area represent? A. Out-of-control data points B. In-control data points C. The Rule of Seven D. Standard deviation
You are an IT project manager and are working with the project team to determine the best computer system for the project. You and the project team decide to measure the performance of both systems to determine which one performs best. This is an example of which one of the following? A. Cost-benefit analysis B. Benchmarking C. Design of experiments D. Determining the cost of quality
B. This is an example of benchmarking, as the project team is comparing one system to another. A, the cost-benefit analysis, would compare the costs and associated benefits of each system, rather than just how the two systems compare with each other. C, the design of experiments, is a method that determines which factors influence the variables of the project’s deliverable. D is not a valid answer, as the cost of quality is the dollar amount the project must invest to achieve the expected level of quality.
You are an IT project manager and are working with the project team to determine the best computer system for the project. You and the project team decide to measure the performance of both systems to determine which one performs best. This is an example of which one of the following? A. Cost-benefit analysis B. Benchmarking C. Design of experiments D. Determining the cost of quality
