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FNS 400: Food Service Mgmt > Ch.12: Mgmt of Human Resources > Flashcards

Ch.12: Mgmt of Human Resources Flashcards

1
Q

What is the goal of HR?

A

improve internal relationships within organization
- to ensure all employees treated fairly, equitably
-ensure needs of business are balanced against needs of employees

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2
Q

What are the major phases of the hiring process?

A

-recruitment
-selection
-orientation

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3
Q

what does the employment equity act cover?

A

equal employment opportunities to 4 groups: women, indigenous, disabilities, visible minorities

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4
Q

What does the Ontario Human rights commission/human rights code entail?

A

policies outline in detail how code applies to grounds such as family status, age, sex. orient., race, disability, gender identity, sex, language

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5
Q

why do most organizations try to fill vacancies above entry-level positions through promotions and transfers

A

builds employee morale, motivation, succession planning
-protects employees from layoffs
-internal employees familiar with organization

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6
Q

why would employers look externally for above entry lv positions?

A

-specialty in the field eg. HR/IT
-organization needs a change; internal ppl do not fit direction org. wants to go
-no succession planning in org.

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7
Q

where might organizations recruit from and how?

A

-LinkedIn, indeed, etc.
-recruitment agencies

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8
Q

what questions can recruiters not ask about?

A

age, gender, race, religion
national origin, family status, disability

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9
Q

what questions can recruiters ask?

A

-previous experience
-salary expectations
- competencies and skills related to the job

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10
Q

what are the 2 major types of interview questions?

A

-situational
-behavioural

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11
Q

what is an example of a situational interview question?

A

what would you do if you saw an employee stealing food?

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12
Q

what would be an example of a behavioural question?

A

give me an example of a time you faced a conflict with a customer. How did you handle that?

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13
Q

what do situational questions focus on?

A

what behaviours an interviewee would display

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14
Q

what do behavioural questions focus on?

A

encourages descriptions of behaviours displayed in hypothetical situations

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15
Q

what is included under background checks?

A

-criminal checks
-educational
-vulnerable sector check

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16
Q

what is included under reference checks?

A
  • employment verification
  • personal references
  • question formats
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17
Q

what could inadequate reference checking lead to?

A

-high turnover
- employee theft
- white collar crime

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18
Q

what is the most critical step in selection?

A

hiring decision

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19
Q

what occurs during orientation?

A

familiarizing new employees with organization, job, work unit; set expectations

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20
Q

why do we train people?

A

-maintenance of skills
- improve quality of workforce
- enhance employee growth & organizational objectives
- health/safety requirements
- teaches new methods

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21
Q

why do we develop people?

A

-succession planning
-retention (of top talent)
-cost (lose $$$ when person leaves org.)

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22
Q

what are performance appraisals?

A

used to measure degree of accomplishment of tasks that make up individual’s job; usually done yearly

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23
Q

what do performance appraisals focus on?

A
  • objectives (SMART)
  • results (what’s achieved)
  • behaviour (how employee achieve results)
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24
Q

what does SMART goals stand for?

A

specific
measurable
attainable
relevant
time-bound

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25
what is a 360 performance review?
comprehensive review to get ‘full picture’ of employee performance from many different individuals employee interacts with
26
what are the personnel actions of HR?
promotion demotion transfer separation discipline
27
what is voluntary separation?
resignation/retirement - good org. conduct exit interviews to understand why they're leaving
28
what is involuntary separation?
termination (cause/not for cause)
29
what does not for cause termination entail?
eg. layoff; required to give prior notice (8-16 weeks) or pay min. req. as stated by Employment Standards Act and Severance for employees over 5 years
30
what is discipline (define)
action against employee who fails to conform to rules/policies of an org. - not meant to punish but change behaviour/establish standards
31
What do disciplinary measures look like?
-unrecorded oral warning - oral warning with notation in file - written reprimand - suspension - termination/discharge
32
One of the receivers in the foodservice department has been caught smoking on the receiving dock instead of away from the building in the designated area. This is the second time he has been caught doing this. What should his manager do at this point?
- Reason for warning (violation of company policy or unsatisfactory performance/behaviors) - Prior discussion or warnings on this subject (verbal/written, dates) - Relevant company policy violated - Corrective action required - Consequences of failure to improve performance or correct behavior - Signature and date by manager and employee
33
Unfortunately, the receiver is caught stealing and is let go by the company. Would this be considered voluntary or involuntary separation?
The receiver is being terminated for theft. It would be considered involuntary separation for cause, and no notice or severance is required.
34
define compensation
financial remuneration given to employees for work they give to org.; includes salary (bonuses) & benefits/vacation
35
what factors influence compensation?
-labor market conditions -geo area -cost of living -gov. (eg. min wage) - employer's ability to pay - CPI
36
what is the CPI?
consumer price index; measures change in prices over time in fixed market of basket of products and services
37
define wage mix
using bother external and internal factors to determine pay
38
what are the methods of job evaluation?
- job ranking (most to least complex) - job classification (wage classes/grades)
39
what are the different benefit plans?
- modular plans - core plus plans - flexible spending accounts
40
what are modular plans?
select from a list of benefit options
41
what are core plus plans?
provide core essential benefits/options for other benefits
42
what are flexible spending accounts?
set amounts with ability for employee to select payment requested needs (child care, medical, etc.)
43
why might employees join a union?
- Dissatisfaction with management - Compensation - Job security - Inconsistency with practices and processes - Management attitudes - collective voice
44
what are stewards?
union employees selected to represent other union members
45
what is collective bargaining?
negotiation b/w mgmt and union on terms of collective agreement b/w 2 parties
46
what is collective bargaining agreement (CBA/CA)?
when agreement is reached, documented and signed off
47
what are common bargaining items?
- economic issues - job security - working conditions - mgmt right issues - individual right issues
48
what if parties cannot agree?
- mediator can be appointed, if still not then go to arbitrator (labor court of law) not ideal
49
What is classified as a group grievance?
affecting 3 or more ppl; need to cite article in CBA
50
define full time equivalent (FTE)
unit; indicates workload of an employed person in a way that makes workloads comparable across various contexts
51
what are absolute FTEs?
min. # of employees required to staff facility/department
52
What are adjusted FTEs?
take into account benefit days and days off
53
how much (in hours) is total hours worked?
2080hrs/yr (8hrs/day, 5 days/week) OR 1950hrs/yr (7.5hrs/day, "")
54
define staffing
determining appropriate # of employees needed by org. for work
55
define scheduling
assigning employees to specific work hours and days
56
define overtime
working more than 40 hours in a work week
57
what is a master schedule?
shows days on and off duty and vacations
58
what is a production schedule
identifies tasks to be completed for production of meal
59
what is a shift schedule?
indicates position and hours worked, # of days worked per week and lists relief assignments for positions when regular workers are off
60
what is a compressed work week?
holding total hours constant but reduce number of days worked (4 day week/ 10 hours per day)
61
what are examples of alternate work schedules?
- Staggered start - flex time - task contracting
62
define job analysis
process of determining duties and tasks of job; ensures job descriptions are accurate; needs systematic investigation of job - data on tasks - perform standards - skills req.
63
define performance standards
desired results at a definite level of quality for a specified job - quality, quant., time factors
64
what is split shift scheduling?
employees are scheduled to work during peak hours only

FNS 400: Food Service Mgmt (8 decks)

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