W1: Chapter 9- Mgmt Principles Flashcards
define management
process of planning organizing, staffing, directing, controlling
define organization
group of people working together in structured and coordinated way to achieve goals
What are the 3 management concepts?
Authority, responsibility, accountability
define authority
delegated from top to lower lv.
- the right of manager to direct others and take actions bc of their position
define responsibility
cannot be delegated or passed to another.
- obligation to perform assigned activity/see someone else perform it
define accountability
state of being responsible to one’s self to some org. or to public
What are the different managerial levels?
- top
-middle
-first line
What does top mgmt do? (policy making)
control org., develop vision, responsible for overall mgmt, policies, guiding & directing
what does middle mgmt do? (organizational)
coordinate activities that implement policies of org.; facilitate activities at technical lv.
- Direct activities of other managers, facilitate comm.
b/w lower and upper levels of org.
what does first line mgmt do? (technical)
responsible for supervising employees,
day-to-day op activities, ex. production, service,
sanitation
define functional manager?
responsible for only one area of organizational
activity, ex. bar/meat dep.
define general manager?
responsible for all the activities of a unit. In a
restaurant, everything happening on a specific shift is the GM’s responsibility
what are the roles of managers?
- interpersonal
-informational
-decisional
what does interpersonal roles encompass?
focus on relationships
- includes figurehead, leader, liaison role
what does informational roles encompass?
focus on communication
-includes monitor, disseminator, spokesperson
what does decisional roles encompass?
determine new courses of action, unit strateg.
-include entrepreneur, disturbance handler, resource allocator, negotiator roles
define skill
ability that can be developed and manifested in performance
what are the diff types of skills?
-technical
-human
-conceptual
define technical skill
understanding/ proficiency in specific kind of activity involving methods/techniques
define human skill
concerns working with people and understanding behaviour
2 aspects:
- leadership within mgr own unit
-skill in intergroup relations.
define conceptual skill
ability to view organization as whole, recognizing how various parts depend on one another, how changes in one part impact other parts
what level of mgmt needs to most human skills? (b/w executive, manager, employee)
manager
what level of mgmt needs to most conceptual skills? (b/w executive, manager, employee)
Executive
what level of mgmt needs to most technical skills? (b/w executive, manager, employee)
employee
what is the hierarchy of plans from bottom to top?
-methods
-procedures
-policies
-objectives
-goals
define goal
desired future condition
define objective
goal or end point that sets direction for managerial planning
define policies
- guidelines for action in an org.
- procedures & methods define steps for implementation
define planning
establishing organizational objectives & setup procedures to meet them
- policies, procedures, methods
- >1 year to 5 yrs
define strategic planning
-continuous, systematic process
-ppl make decisions about intended future outcomes/how to accomplish, how success is measured/evaluated
define strategy
pattern of purposes & policies defining company and its business
define organizing
mgmt function of grouping activities, delegating authority, coordinating relationships horizontally and vertically
define controlling
mgmt function of ensuring plans are being followed. If not, corrective actions taken
- goals, objectives, policies are control standards
define standards
define dimensions of what’s expected to happen; control performance; used to evaluate & adjust plan.
define traditional organization
organization in which lines of authority which create order, are established
define corporate culture
shared philosophies, values, assumptions, beliefs, expectations, attitudes and norms that knit an organization together
what is a mission statement?
defines org. purpose and primary objectives.
- set in present tense
- why you exist as a business
- short, clear, powerful
What is a vision statement?
also define org. purpose BUT focus on goals and aspirations
- uplifting, inspiring, timeless
define delegation
process of assigning job activities & authority to specific employees within an organization
define span of management
number of employees that can be effectively supervised by one manager
define formal authority
exists bc of position in organization (top->bottom) eg.government
define acceptance in the context of authority
based on employee’s acceptance of authority.
eg. formal authority must be accepted based on zone of acceptance
define authority of competence
expertise based on technical knowledge and experience
- command accepted bc employee believes person is knowledgable
define departmentalization
process of grouping jobs according to logical arrangement
- pattern of task and authority relationships to divide work based on job specialization
define line position
position in direct chain of command responsible for achievement of org. goal
give an example of line position
production/service manager
define staff position
provide expertise, advice, support for line position
