W5: Human Resources

Question 1

What is the goal of HR?

Answer 1

improve internal relationships within organization
- to ensure all employees treated fairly, equitably
-ensure needs of business are balanced against needs of employees

Question 2

What are the major phases of the hiring process?

Answer 2

-recruitment
-selection
-orientation

Question 3

what does the employment equity act cover?

Answer 3

equal employment opportunities to 4 groups: women, indigenous, disabilities, visible minorities

Question 4

What does the Ontario Human rights commission/human rights code entail?

Answer 4

policies outline in detail how code applies to grounds such as family status, age, sex. orient., race, disability, gender identity, sex, language

Question 5

why do most organizations try to fill vacancies above entry-level positions through promotions and transfers

Answer 5

builds employee morale, motivation, succession planning
-protects employees from layoffs
-internal employees familiar with organization

Question 6

why would employers look externally for above entry lv positions?

Answer 6

-specialty in the field eg. HR/IT
-organization needs a change; internal ppl do not fit direction org. wants to go
-no succession planning in org.

Question 7

where might organizations recruit from and how?

Answer 7

-LinkedIn, indeed, etc.
-recruitment agencies

Question 8

what questions can recruiters not ask about?

Answer 8

age, gender, race, religion
national origin, family status, disability

Question 9

what questions can recruiters ask?

Answer 9

-previous experience
-salary expectations
- competencies and skills related to the job

Question 10

what are the 2 major types of interview questions?

Answer 10

-situational
-behavioural

Question 11

what is an example of a situational interview question?

Answer 11

what would you do if you saw an employee stealing food?

Question 12

what would be an example of a behavioural question?

Answer 12

give me an example of a time you faced a conflict with a customer. How did you handle that?

Question 13

what do situational questions focus on?

Answer 13

what behaviours an interviewee would display

Question 14

what do behavioural questions focus on?

Answer 14

encourages descriptions of behaviours displayed in hypothetical situations

Question 15

what is included under background checks?

Answer 15

-criminal checks
-educational
-vulnerable sector check

Question 16

what is included under reference checks?

Answer 16

• employment verification
• personal references