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A+ Exam Prep 801-802 > Ch11 Troubleshooting Windows > Flashcards

Ch11 Troubleshooting Windows Flashcards

1
Q

How do you access Windows Advanced Boot Options?

A

Press F8 just after the BIOS POST, but before Windows starts.

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2
Q

Windows Adv. Boot - Safe Mode Defined

A

Starts system with minimal set of drivers.

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3
Q

Windows Adv. Boot - Safe Mode w Networking Defined

A

Starts system with minimal set of drivers and enables network support.

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4
Q

Windows Adv. Boot - Safe Mode w/ Command Prompt Defined

A

Starts system with minimal drivers and loads to Command Prompt instead of GUI.

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5
Q

Windows Adv. Boot - Enable Boot Logging Defined

A

Creates a ntblog.txt file.

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6
Q

Windows Adv. Boot - Enable Low Resolution Video (640x480) Defined

A

Uses standard VGA drivers in stead of a GPU specific driver, but uses all other drivers.

Called Enable VGA in XP

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7
Q

Windows Adv. Boot - Last Known Good Configuration Defined

A

Starts the system with the last configuration known to work.

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8
Q

Windows Adv. Boot - Directory Services Restore Defined

A

Used to restore a domain controller’s active directory (Windows Server).

Listed, but not used in Win7/XP/Vista

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9
Q

Windows Adv. Boot - Debugging Mode Defined

A

Enables use of a debug program to examine the system kernel.

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10
Q

Windows Adv. Boot - ‘Disable automatic restart on system failure’ Defined

A

Prevents Windows from automatically restarting if an error causes Windows to fail; use if stuck in reboot loop.

Win7 / Vista only.

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11
Q

Windows Adv. Boot - ‘Disable driver signature enforcement’ Defined

A

Enables drivers containing improper signatures to be installed.

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12
Q

Windows Adv. Boot - Start Windows Normally Defined

A

Used to reboot to regular Windows.

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13
Q

What is WinRE

A

Windows Recovery Environment; utility used to help solve issues in Win7/Vista

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14
Q

WinRE - Startup Repair Defined

A

Automatically fixes certain problems, such as missing or damaged system files that might prevent Windows from starting.

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15
Q

WinRE - System Restore Defined

A

Restores computer to an earlier point in time without affecting personal files.

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16
Q

WinRE - System Image Recovery Defined

A

Restores the contents of a hard disk from a backup in Windows 7.

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17
Q

WinRE - Windows Complete PC Restore Defined

A

Restores the contents of a hard disk from a backup in Vista.

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18
Q

WinRE - Windows Memory Diagnostic Tool

A

Scans the computer’s memory for errors.

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19
Q

WinRE - Command Prompt Defined

A

Used to perform recovery-related operations and also run other command-line tools.

Puts user into a directory called X:\Sources

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20
Q

What is Windows XP Recovery Console

A

Command-line interface used for repairs such as rebuilding the master boot record and others, which is included on the Windows XP CD-ROM

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21
Q

How to Fix ‘BOOTMGR is missing’ Error (2)

A
  1. System Recovery Options >> Startup Repair option
  2. System Recovery Options >> Command Prompt >> bootrec /fixboot
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22
Q

How to fix ‘The Windows Boot Configuration Data file is missing required information’ Error (3)

A
  1. System Recovery Options >> Startup Repair
  2. System Recovery Options >> Command Prompt >> bootrec //rebuildbcd
  3. Remove and recreate BCD Stote by using following commands:

Bcdedit /export C:\BCD_Backup

ren c:\boot\bcd bcd.old

Bootrec /rebuildbcd

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23
Q

What other name is the Windows Recovery Environment known as?

A

Systep Recovery Options

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24
Q

Which option starts the system with a minimal set of drivers?

A

Safe Mode

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25
Which tool should be used if a person wanted to do Startup Repair in Windows 7?
WinRE
26
What switch should be used to install the Recovery Console to a hard drive?
/cmdcons
27
What command repairs the bootmgr.exe file in Windows 7/Vista
bootrec /fixboot
28
Which tool should be used to fix the NTLDR if it is missing or corrupt?
Recovery Console
29
One of your customers went ahead and updated the software for a wireless adapter on a PC. After rebooting the user logs in and the computer displays a blue screen. What should you do?
Roll back the device drivers in Safe Mode
30
How to fix NTDETECT failed NTLDR is missing or Invalid boot.ini in Windows XP?
1. Reboot to the Windows CD and access the Recovery Console, then recopy the file from the Windows CD-ROM or backup media. 2. Repair the installation or restore Windows.
31
Device Manager Exclamation Point, Down Arrow, and Red X Defined
1. Exclamation Point = Malfunction / Drivers 2. Down Arrow = Disabled 3. Red X = Disabled in XP
32
Event View - System Log
Contains information, warnings, and errors about hardware, device drivers, system files, and other information dealing with OS
33
Event Viewer- Application Log
Contains events about programs built into Windows.
34
Event Viewer - Security Log
Holds Information that was gathered for security and auditing purposes.
35
Four Event Categories with Definition
1. Information - Basic information about a service indicated by an "i" in a circle. 2. Warning - Indicated by an exclamation point within a yellow triangle. 3. Error - Indicated by an exclamation point within a red circle, indicates program / service failure. 4. Audit Success - Indicated by gold colored key, tracks various auditing events.
36
What could a yellow exclamation point in the Device Manager indicate?
Incorrect Driver
37
Which log file in the Event Viewer contains information concerning auditing?
Security
38
A stop error could manifest itself as what?
BSOD
39
Which tools can be used to restore a computer?
System Image Recovery Automated System Recovery Windows Complete PC Restore
40
What can you not perform in Msconfig?
Cannot start or stop services only enable / disable services.
41
You try to install a program on a Win 7 laptop but the installation fails. What should you do next?
Run the installer as an administrator
42
Which tool should you first use when troubleshooting software installation issues and application failures in Windows 7?
Reliability Monitor
43
List one common cause of a blue screen error?
Bad Drivers
44
Checkdisk Command
**chkdsk** // checks disks and fixes basic issues **chkdsk /F** // Uses the /F for fix to fix issues otherwise operates in read-only. **chkdsk /R** // Uses the /R switch to locate bad sectors and recover data.
45
System File Checker Command
**SFC** // basic command that checks protected system files and replaces incorrect versions or missing files with the correct files. **/scannow** // Switch that scans all protected files immediately. **/scanonce** // Switch that scans all protected files at the next boot
46
Convert Command
**convert : /FS:NTFS** Converts designated drive volume from FAT32 to NTFS without losing data.
47
Format command
**format :** Formats a computer disk drive can use **/FS:** switch to format in FAT, FAT32, or NTFS
48
Diskpart Command
**diskpart** Command-line counterpart of Windows Disk Management program which was the succesor to the FDISK program.
49
Disk Defragmenter Command
**defrag -a** // Used to analyze and defragment disk **defrag -f** // Used when less that 15% free HDD space is available.
50
Xcopy Command
Command used to copy large amounts of data from one location to another, including exact copies of directory trees.
51
Robocopy Command
Robust File Copy which replaces the xcopy command ## Footnote **robocopy **
52
Tasklist Command
**tasklist** Command used to show all processes running on the PC complete with Process Identification number (PID).
53
Taskkill Command
**taskkill ** Command used to shut down processes in cmd.
54
Shutdown Command
**shutdown /s** //Shutdown computer. **shutdown /r** //Shutdown and restart computer.
55
Which command can fix lost files?
Chkdsk /R
56
Which Recovery Console command can decompress a file as it copies to the hard drive?
Expand
57
Which command can copy multiple files and entire directory trees?
Xcopy
58
Which command can write a new boot sector and replace the bootmgr file in Windows 7/Vista?
bootrec /fixboot
59
Which command will determine if protected system files have been overwritten and replace those files with the original version?
SFC
60
A application is frozen and cannot be closed. However, the rest of the operating system works fine. Which tool can be used to close the application?
Taskkill

A+ Exam Prep 801-802 (19 decks)

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