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A+ Exam Prep 801-802 > Ch11 Troubleshooting Windows > Flashcards

Ch11 Troubleshooting Windows Flashcards

1
Q

How do you access Windows Advanced Boot Options?

A

Press F8 just after the BIOS POST, but before Windows starts.

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2
Q

Windows Adv. Boot - Safe Mode Defined

A

Starts system with minimal set of drivers.

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3
Q

Windows Adv. Boot - Safe Mode w Networking Defined

A

Starts system with minimal set of drivers and enables network support.

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4
Q

Windows Adv. Boot - Safe Mode w/ Command Prompt Defined

A

Starts system with minimal drivers and loads to Command Prompt instead of GUI.

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5
Q

Windows Adv. Boot - Enable Boot Logging Defined

A

Creates a ntblog.txt file.

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6
Q

Windows Adv. Boot - Enable Low Resolution Video (640x480) Defined

A

Uses standard VGA drivers in stead of a GPU specific driver, but uses all other drivers.

Called Enable VGA in XP

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7
Q

Windows Adv. Boot - Last Known Good Configuration Defined

A

Starts the system with the last configuration known to work.

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8
Q

Windows Adv. Boot - Directory Services Restore Defined

A

Used to restore a domain controllerā€™s active directory (Windows Server).

Listed, but not used in Win7/XP/Vista

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9
Q

Windows Adv. Boot - Debugging Mode Defined

A

Enables use of a debug program to examine the system kernel.

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10
Q

Windows Adv. Boot - ā€˜Disable automatic restart on system failureā€™ Defined

A

Prevents Windows from automatically restarting if an error causes Windows to fail; use if stuck in reboot loop.

Win7 / Vista only.

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11
Q

Windows Adv. Boot - ā€˜Disable driver signature enforcementā€™ Defined

A

Enables drivers containing improper signatures to be installed.

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12
Q

Windows Adv. Boot - Start Windows Normally Defined

A

Used to reboot to regular Windows.

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13
Q

What is WinRE

A

Windows Recovery Environment; utility used to help solve issues in Win7/Vista

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14
Q

WinRE - Startup Repair Defined

A

Automatically fixes certain problems, such as missing or damaged system files that might prevent Windows from starting.

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15
Q

WinRE - System Restore Defined

A

Restores computer to an earlier point in time without affecting personal files.

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16
Q

WinRE - System Image Recovery Defined

A

Restores the contents of a hard disk from a backup in Windows 7.

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17
Q

WinRE - Windows Complete PC Restore Defined

A

Restores the contents of a hard disk from a backup in Vista.

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18
Q

WinRE - Windows Memory Diagnostic Tool

A

Scans the computerā€™s memory for errors.

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19
Q

WinRE - Command Prompt Defined

A

Used to perform recovery-related operations and also run other command-line tools.

Puts user into a directory called X:\Sources

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20
Q

What is Windows XP Recovery Console

A

Command-line interface used for repairs such as rebuilding the master boot record and others, which is included on the Windows XP CD-ROM

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21
Q

How to Fix ā€˜BOOTMGR is missingā€™ Error (2)

A
  1. System Recovery Options >> Startup Repair option
  2. System Recovery Options >> Command Prompt >> bootrec /fixboot
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22
Q

How to fix ā€˜The Windows Boot Configuration Data file is missing required informationā€™ Error (3)

A
  1. System Recovery Options >> Startup Repair
  2. System Recovery Options >> Command Prompt >> bootrec //rebuildbcd
  3. Remove and recreate BCD Stote by using following commands:

Bcdedit /export C:\BCD_Backup

ren c:\boot\bcd bcd.old

Bootrec /rebuildbcd

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23
Q

What other name is the Windows Recovery Environment known as?

A

Systep Recovery Options

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24
Q

Which option starts the system with a minimal set of drivers?

A

Safe Mode

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25
Q

Which tool should be used if a person wanted to do Startup Repair in Windows 7?

26
Q

What switch should be used to install the Recovery Console to a hard drive?

27
Q

What command repairs the bootmgr.exe file in Windows 7/Vista

A

bootrec /fixboot

28
Q

Which tool should be used to fix the NTLDR if it is missing or corrupt?

A

Recovery Console

29
Q

One of your customers went ahead and updated the software for a wireless adapter on a PC. After rebooting the user logs in and the computer displays a blue screen.

What should you do?

A

Roll back the device drivers in Safe Mode

30
Q

How to fix NTDETECT failed

NTLDR is missing or

Invalid boot.ini

in Windows XP?

A
  1. Reboot to the Windows CD and access the Recovery Console, then recopy the file from the Windows CD-ROM or backup media.
  2. Repair the installation or restore Windows.
31
Q

Device Manager Exclamation Point, Down Arrow, and Red X Defined

A
  1. Exclamation Point = Malfunction / Drivers
  2. Down Arrow = Disabled
  3. Red X = Disabled in XP
32
Q

Event View - System Log

A

Contains information, warnings, and errors about hardware, device drivers, system files, and other information dealing with OS

33
Q

Event Viewer- Application Log

A

Contains events about programs built into Windows.

34
Q

Event Viewer - Security Log

A

Holds Information that was gathered for security and auditing purposes.

35
Q

Four Event Categories with Definition

A
  1. Information - Basic information about a service indicated by an ā€œiā€ in a circle.
  2. Warning - Indicated by an exclamation point within a yellow triangle.
  3. Error - Indicated by an exclamation point within a red circle, indicates program / service failure.
  4. Audit Success - Indicated by gold colored key, tracks various auditing events.
36
Q

What could a yellow exclamation point in the Device Manager indicate?

A

Incorrect Driver

37
Q

Which log file in the Event Viewer contains information concerning auditing?

38
Q

A stop error could manifest itself as what?

39
Q

Which tools can be used to restore a computer?

A

System Image Recovery

Automated System Recovery

Windows Complete PC Restore

40
Q

What can you not perform in Msconfig?

A

Cannot start or stop services only enable / disable services.

41
Q

You try to install a program on a Win 7 laptop but the installation fails.

What should you do next?

A

Run the installer as an administrator

42
Q

Which tool should you first use when troubleshooting software installation issues and application failures in Windows 7?

A

Reliability Monitor

43
Q

List one common cause of a blue screen error?

A

Bad Drivers

44
Q

Checkdisk Command

A

chkdsk // checks disks and fixes basic issues

chkdsk /F // Uses the /F for fix to fix issues otherwise operates in read-only.

chkdsk /R // Uses the /R switch to locate bad sectors and recover data.

45
Q

System File Checker Command

A

SFC // basic command that checks protected system files and replaces incorrect versions or missing files with the correct files.

/scannow // Switch that scans all protected files immediately.

/scanonce // Switch that scans all protected files at the next boot

46
Q

Convert Command

A

convert <drive>: /FS:NTFS</drive>

Converts designated drive volume from FAT32 to NTFS without losing data.

47
Q

Format command

A

format <drive>:</drive>

Formats a computer disk drive can use /FS:<filesystem></filesystem> switch to format in FAT, FAT32, or NTFS

48
Q

Diskpart Command

A

diskpart

Command-line counterpart of Windows Disk Management program which was the succesor to the FDISK program.

49
Q

Disk Defragmenter Command

A

defrag -a // Used to analyze and defragment disk

defrag -f // Used when less that 15% free HDD space is available.

50
Q

Xcopy Command

A

Command used to copy large amounts of data from one location to another, including exact copies of directory trees.

51
Q

Robocopy Command

A

Robust File Copy which replaces the xcopy command

robocopy <source></source> <destination></destination></source>

52
Q

Tasklist Command

A

tasklist

Command used to show all processes running on the PC complete with Process Identification number (PID).

53
Q

Taskkill Command

A

taskkill <pid></pid>

Command used to shut down processes in cmd.

54
Q

Shutdown Command

A

shutdown /s //Shutdown computer.

shutdown /r //Shutdown and restart computer.

55
Q

Which command can fix lost files?

56
Q

Which Recovery Console command can decompress a file as it copies to the hard drive?

57
Q

Which command can copy multiple files and entire directory trees?

58
Q

Which command can write a new boot sector and replace the bootmgr file in Windows 7/Vista?

A

bootrec /fixboot

59
Q

Which command will determine if protected system files have been overwritten and replace those files with the original version?

60
Q

A application is frozen and cannot be closed. However, the rest of the operating system works fine. Which tool can be used to close the application?

A+ Exam Prep 801-802 (19 decks)

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