Ch11 Troubleshooting Windows Flashcards
How do you access Windows Advanced Boot Options?
Press F8 just after the BIOS POST, but before Windows starts.
Windows Adv. Boot - Safe Mode Defined
Starts system with minimal set of drivers.
Windows Adv. Boot - Safe Mode w Networking Defined
Starts system with minimal set of drivers and enables network support.
Windows Adv. Boot - Safe Mode w/ Command Prompt Defined
Starts system with minimal drivers and loads to Command Prompt instead of GUI.
Windows Adv. Boot - Enable Boot Logging Defined
Creates a ntblog.txt file.
Windows Adv. Boot - Enable Low Resolution Video (640x480) Defined
Uses standard VGA drivers in stead of a GPU specific driver, but uses all other drivers.
Called Enable VGA in XP
Windows Adv. Boot - Last Known Good Configuration Defined
Starts the system with the last configuration known to work.
Windows Adv. Boot - Directory Services Restore Defined
Used to restore a domain controllerās active directory (Windows Server).
Listed, but not used in Win7/XP/Vista
Windows Adv. Boot - Debugging Mode Defined
Enables use of a debug program to examine the system kernel.
Windows Adv. Boot - āDisable automatic restart on system failureā Defined
Prevents Windows from automatically restarting if an error causes Windows to fail; use if stuck in reboot loop.
Win7 / Vista only.
Windows Adv. Boot - āDisable driver signature enforcementā Defined
Enables drivers containing improper signatures to be installed.
Windows Adv. Boot - Start Windows Normally Defined
Used to reboot to regular Windows.
What is WinRE
Windows Recovery Environment; utility used to help solve issues in Win7/Vista
WinRE - Startup Repair Defined
Automatically fixes certain problems, such as missing or damaged system files that might prevent Windows from starting.
WinRE - System Restore Defined
Restores computer to an earlier point in time without affecting personal files.
WinRE - System Image Recovery Defined
Restores the contents of a hard disk from a backup in Windows 7.
WinRE - Windows Complete PC Restore Defined
Restores the contents of a hard disk from a backup in Vista.
WinRE - Windows Memory Diagnostic Tool
Scans the computerās memory for errors.
WinRE - Command Prompt Defined
Used to perform recovery-related operations and also run other command-line tools.
Puts user into a directory called X:\Sources
What is Windows XP Recovery Console
Command-line interface used for repairs such as rebuilding the master boot record and others, which is included on the Windows XP CD-ROM
How to Fix āBOOTMGR is missingā Error (2)
- System Recovery Options >> Startup Repair option
- System Recovery Options >> Command Prompt >> bootrec /fixboot
How to fix āThe Windows Boot Configuration Data file is missing required informationā Error (3)
- System Recovery Options >> Startup Repair
- System Recovery Options >> Command Prompt >> bootrec //rebuildbcd
- Remove and recreate BCD Stote by using following commands:
Bcdedit /export C:\BCD_Backup
ren c:\boot\bcd bcd.old
Bootrec /rebuildbcd
What other name is the Windows Recovery Environment known as?
Systep Recovery Options
Which option starts the system with a minimal set of drivers?
Safe Mode
Which tool should be used if a person wanted to do Startup Repair in Windows 7?
WinRE
What switch should be used to install the Recovery Console to a hard drive?
/cmdcons
What command repairs the bootmgr.exe file in Windows 7/Vista
bootrec /fixboot
Which tool should be used to fix the NTLDR if it is missing or corrupt?
Recovery Console
One of your customers went ahead and updated the software for a wireless adapter on a PC. After rebooting the user logs in and the computer displays a blue screen.
What should you do?
Roll back the device drivers in Safe Mode
How to fix NTDETECT failed
NTLDR is missing or
Invalid boot.ini
in Windows XP?
- Reboot to the Windows CD and access the Recovery Console, then recopy the file from the Windows CD-ROM or backup media.
- Repair the installation or restore Windows.
Device Manager Exclamation Point, Down Arrow, and Red X Defined
- Exclamation Point = Malfunction / Drivers
- Down Arrow = Disabled
- Red X = Disabled in XP
Event View - System Log
Contains information, warnings, and errors about hardware, device drivers, system files, and other information dealing with OS
Event Viewer- Application Log
Contains events about programs built into Windows.
Event Viewer - Security Log
Holds Information that was gathered for security and auditing purposes.
Four Event Categories with Definition
- Information - Basic information about a service indicated by an āiā in a circle.
- Warning - Indicated by an exclamation point within a yellow triangle.
- Error - Indicated by an exclamation point within a red circle, indicates program / service failure.
- Audit Success - Indicated by gold colored key, tracks various auditing events.
What could a yellow exclamation point in the Device Manager indicate?
Incorrect Driver
Which log file in the Event Viewer contains information concerning auditing?
Security
A stop error could manifest itself as what?
BSOD
Which tools can be used to restore a computer?
System Image Recovery
Automated System Recovery
Windows Complete PC Restore
What can you not perform in Msconfig?
Cannot start or stop services only enable / disable services.
You try to install a program on a Win 7 laptop but the installation fails.
What should you do next?
Run the installer as an administrator
Which tool should you first use when troubleshooting software installation issues and application failures in Windows 7?
Reliability Monitor
List one common cause of a blue screen error?
Bad Drivers
Checkdisk Command
chkdsk // checks disks and fixes basic issues
chkdsk /F // Uses the /F for fix to fix issues otherwise operates in read-only.
chkdsk /R // Uses the /R switch to locate bad sectors and recover data.
System File Checker Command
SFC // basic command that checks protected system files and replaces incorrect versions or missing files with the correct files.
/scannow // Switch that scans all protected files immediately.
/scanonce // Switch that scans all protected files at the next boot
Convert Command
convert <drive>: /FS:NTFS</drive>
Converts designated drive volume from FAT32 to NTFS without losing data.
Format command
format <drive>:</drive>
Formats a computer disk drive can use /FS:<filesystem></filesystem> switch to format in FAT, FAT32, or NTFS
Diskpart Command
diskpart
Command-line counterpart of Windows Disk Management program which was the succesor to the FDISK program.
Disk Defragmenter Command
defrag -a // Used to analyze and defragment disk
defrag -f // Used when less that 15% free HDD space is available.
Xcopy Command
Command used to copy large amounts of data from one location to another, including exact copies of directory trees.
Robocopy Command
Robust File Copy which replaces the xcopy command
robocopy <source></source> <destination></destination></source>
Tasklist Command
tasklist
Command used to show all processes running on the PC complete with Process Identification number (PID).
Taskkill Command
taskkill <pid></pid>
Command used to shut down processes in cmd.
Shutdown Command
shutdown /s //Shutdown computer.
shutdown /r //Shutdown and restart computer.
Which command can fix lost files?
Chkdsk /R
Which Recovery Console command can decompress a file as it copies to the hard drive?
Expand
Which command can copy multiple files and entire directory trees?
Xcopy
Which command can write a new boot sector and replace the bootmgr file in Windows 7/Vista?
bootrec /fixboot
Which command will determine if protected system files have been overwritten and replace those files with the original version?
SFC
A application is frozen and cannot be closed. However, the rest of the operating system works fine. Which tool can be used to close the application?
Taskkill
