Ch1 Intro Troubleshooting

Question 1

6 Steps of A+ Troubleshooting Process

Answer 1

1. Identify the problem
2. Establish a theory of probable cause. (Question the obvious).
3. Test the theory to determine the cause.
4. Establish a plan of action to resolve the problem and implement a solution.
5. Verify full system functionality and if applicable implement preventative measures.
6. Document findings, actions, and outcomes.

Question 2

When you run out of possible theories for the cause of a problemm what should you do?

Answer 2

Escalate the problem.

Question 3

Ten Basic PC Repair Tools

Answer 3

1. Antistatic Strap
2. Demagnetized phillips head screwdriver.
3. Multimeter.
4. Power Supply Tester.
5. Torx Screwdrivers.
6. Hex Screwdrivers.
7. Plastic Tweezers.
8. Compressed Air.
9. Penlight.
10. Magnifying Glass.

Question 4

You have confirmed the theory that a video card is bad and needs to be replaced. What should you do next?

Answer 4

Establish a plan of action.

Question 5

What is step 5 of the troubleshooting process?

Answer 5

Verify full system functionality and if applicable implement preventative measures.

Question 6

What is the second step of the A+ Troubleshooting Methodology?

Answer 6

Establish a theory of probable cause.

Question 7

You dropped a screw in the case of the PC.

What is the best tool to use to retrieve the screw?

Answer 7

Plastic Tweezers.

Question 8

There is a problem with power supplied to a group of computers, and you do not know how to fix the problem.

What should you do first?

Answer 8

Contact the building supervisor or your manager.

Question 9

What is the last step of the six-step troubleshooting process?

Answer 9

Document the findings.

Question 10

A computer won’t turn on when you press the Power button.

What should you check first?

Answer 10

If the computer is plugged in.

Question 11

What should you do after testing the theory to determine the cause?

Answer 11

Establish a plan of action to correct the problem.

Question 12

Which are the two most likely components that will result in a screen where nothing is being displayed?

Answer 12

1. Video card.
2. Processor.

Question 13

What is the first step of the A+ Troubleshooting Process?

Answer 13

Identify the problem, including questioning the user who reported the problem.

Question 14

What should you do before making any changes to the computer?

Answer 14

Perform a backup.