Ch11: Decision-making

Question 1

Define decision-making

Answer 1

Process of developing a commitment to some course of action

Question 2

What are the 2 types of decision-making?

Answer 2

-Well-structured
-Ill-structured

Question 3

All steps in the rational model.

Answer 3

-Identify problem
-Search for relevant info
-Develop alt solutions
-Evaluate alt solutions
-Select best option
-Implement chosen solution
-Monitor + evaluate chosen solution

Question 4

8 symptoms/characteristics of groupthink.

Answer 4

-Mindguards
-Conformity pressure
-Unanimity
-Self censorship
-Stereotyping
-Rationalization
-Superior Morality
-Invulnerability

Question 5

Pros of group decision-making

Answer 5

-Pooling of resources
-Decision acceptance
-Creativity

Question 6

Cons of group decision-making

Answer 6

-Waste time
-Group conflict
-Intimidation of group leader
-Groupthink

Question 7

What is a factor that affects decision-making?

Answer 7

Framing.