Ch 9 - Evaluation of Training Flashcards
Results of 1988 Fortune 500 Survey of Training Practices
All asked trainees how much they liked training, but only 30% assessed how much was learned, and just 15 % examined behavioral change
Responses to “there’s nothing to evaluate”
Evaluation is measuring the degree to which objectives are achieved
Every training has objectives
Process Evaluation
Examining entire training process to see all the places where training may have gone wrong
Segmented into before training and during training
Four outcome measures
Reaction
Learning
Behavior
Organizational Results
Reaction Outcomes
Measures of trainee’s perceptions, emotions, and subjective evaluations of the training experience
Learning Outcomes
How well the learning objectives and the overall training objective were achieved
Job Behavior Outcomes
Measures of the degree to which the learned behavior has transferred to the job
Organizational Results
Reflect gap in performance identified in the training needs analysis (TNA)
Major inputs in training ROI analysis
Determine cost of current situation
Divide by cost of training
