Ch 9

Question 1

This lays the foundation for a long career.

Answer 1

The firefighters probationary period

Question 2

There should be a continual supervisory process. Frequent feedback from the fire officer should keep firefighters aware of how they are doing, particularly after incidents or activities that present a special challenge.

Answer 2

Performance evaluation

Question 3

Feedback on individual performance is most effective when delivered?

Answer 3

As soon as possible after an action or incident

Question 4

This is a moral, mental, and physical state in which all ranks respond to the will of the leader.

Answer 4

Discipline

Question 5

Within the fire department, discipline is divided into _____ & ______ sides.

Answer 5

Positive and negative

Question 6

This type of discipline is based on encouraging and reinforcing appropriate behavior and desirable performance.

Answer 6

Positive discipline

Question 7

This type of discipline is based on polishing inappropriate behavior or unacceptable performance.

Answer 7

Negative discipline

Question 8

This type of discipline refers to starting out to correct a problem with positive discipline and then increasing the intensity of the discipline if the individual fails to respond to the positive form, perhaps by using a mild negative discipline.

Answer 8

Progressive discipline

Question 9

The type of discipline is directed toward motivating individuals and groups to meet or exceed expectations. A fire officer provide this type of discipline by identifying witnesses, setting goals and objectives to improve performance, and providing The capability to meet those targets.

Answer 9

Positive discipline

Question 10

This is one of the most effective strategies within the realm of positive discipline.

Answer 10

Empowerment

Question 11

This is the first level of negative discipline, considered “informal” by many organizations. An informal discipline action stays with the fire officer and does not become part of the employees official record.

Answer 11

Oral reprimand, warning, admonishment

Question 12

NFPA 1021 identifies _____ ____ __ as the level of officer who issues formal evaluations and discipline.

Answer 12

Fire officer II

Question 13

In this the fire officer maintains a list of the firefighters activities by date, along with a brief description of performance observations.

Answer 13

Performance log

Question 14

This is a slightly more sophisticated documentation System, similar to an accounting balance sheet listing credits and debits. A single sheet form is used to list the assets on the left side and the liabilities on the right side, with the result resembling the letter T.

Answer 14

T-account

Question 15

Some fire officers tend to rate all of their firefighters either higher or lower than their actual work performance. This practice is called?

Answer 15

Leniency or severity

Question 16

This is an a valuation error that occurs when the evaluators perspective skews the evaluation such that the classified job knowledge, skills, and abilities are not appropriately evaluated.

Answer 16

Personal bias

Question 17

This is an evaluation error in which The firefighter is evaluated only on incidents that occurred in the last few weeks, rather than on all of the events that occurred throughout the evaluation period.

Answer 17

Recency

Question 18

A fire officer demonstrates this when a firefighter is rated in the middle of the range for all dimensions of work performance.

Answer 18

Central tendency

Question 19

this evaluation error occurs when the firefighter is evaluated on the basis of the fire officers personal ideals instead of the classified job standards.

Answer 19

Frame of reference

Question 20

The fire officer may concentrate on only one aspect of the firefighters performance, which is either exceptionally good or bad, and apply that perception across the board to all aspects of the individuals work performance

Answer 20

Halo and Horn effect

Question 21

This is an evaluation error that can occur when the fire officer compares the performance of one subordinate with the performance of another subordinate instead of against the classified job standards.

Answer 21

Contrast effect

Question 22

This type of discipline is aimed at discouraging unacceptable behavior and poor performance. It is a stronger force than positive discipline.

Answer 22

Negative discipline

Question 23

This represents an official negative supervisory action at the lowest level of the progressive discipline process. Even when the department requires a command level officer to issue this, this document is often prepared by a fire officer.

Answer 23

Formal written reprimand

Question 24

These are the next step of a progressive negative discipline path but have many different forms. This is a negative disciplinary action that removes a firefighter from the work location and prohibits him or her from performing any fire department duties.

Answer 24

Suspension

Question 25

This means that the organization has determined that the employee is unsuitable for continued employment.

Answer 25

Termination

Question 26

This is designed to deal with issues such as substance-abuse, emotional or mental health issues, Marital and family difficulties, or other difficulties that affect job performance.

Answer 26

Employee assistance program (EAP)