Ch 10 Flashcards
(42 cards)
Wages, working conditions, and many other aspects of the work environment are directly influenced by?
Labor-management relations
This is a negotiated legal agreement between the labor organization and the local jurisdiction.
A labor contract
This is a less powerful form of written agreement that is often used in jurisdiction where government employees do not have formal collective-bargaining rights.
Memorandum of understanding (MOU)
This is the method whereby representatives of employees (unions) and employers determine the conditions of employment through direct negotiations; such negotiation normally results in a written contract setting forth the wages, hours, and other conditions to be observed for a stipulated period.
Collective-bargaining
A union member who is appointed or elected to be the first line of labor representation at the workplace.
Shop steward
The basis for a strong, positive, any Factive supervisor back/employee relationship is _______, ______, & _______ _______ between the fire officer and a firefighter.
Open, honest, and constant communications
This is the intervention of a neutral third-party in an industrial dispute.
Mediation
The basic authority of a supervisor and the duties of subordinate are defined by the ______ _______ of the city or a governmental organization, as well as a specific ______&______, and ________ of the fire department.
Personnel rules
Rules and regulations, and procedures
The formal line between labor and management is often the stabilized at a higher level, such as?
Administrative fire officer
I as a supervisor, a fire of her is generally the _____________between the workers and the fire department organization.
First point of contact
This is a dispute, claim, or complaint that any employee or a group of employees may have about the interpretation, application, or alleged violation of some provision of the labor agreement or personnel regulations.
A grievance
This is a formal structured process that is employed within an organization to resolve a grievance. In most cases, this is incorporated in the personnel rules or labor agreement and specifies a series of steps that must be followed in a particular order.
Grievance procedure
The grievance procedure should specify a _________ & a ________ to move through the steps.
Sequential process and a timeline
This ensures that a grievance will not remain stalled at any level for in excess of time.
The timeline
The employees union representative usually becomes formally involved either the ______ or ________ of the grievance process.
First or second step
The objective (when handling grievances) should always be to resolve the problem at the _____________ and in the _________.
Lowest possible level and in the shortest possible time
The most important responsibility for a fire officer is to ______&____________ that apply in his or her organization.
Know and follow the procedures
The Grievant presents his or her complaint verbally to a supervisor, shortly after the occurrence of the action that gave rise to the grievance. In some organizations, this non-documented verbal notification is called an “_______ _____” or ____ ____.
Informal grievance or step zero.
The second step initiates the ______ part of a grievance procedure. If the problem is not resolved at step one, the employee may prepare and submit a _____________. This is usually submitted on a specified grievance form document.
Formal
Written grievance
The _____, the ________, and the ________ all receive a copy of the grievance.
The employee, the employees supervisor, and the personnel office
A _________ grievance is submitted to a second-level supervisor, typically an administrative fire officer, who has 10 calendar days to respond.
Step 3 grievance
If the grievance remains unresolved, the grievant can present it to the ________or the ______ as the fourth step.
Fire Chief or designee
Collective-bargaining is regulated by a complex system of?
Federal and state legislation
_______________ establishes a basic framework that applies to all workers, and the states have discretionary powers to adopt labor laws and regulations that do not violate the_________.
Federal legislation
Federal requirements
