Ch 7 Flashcards
The process by which a person influences others to understand and agree about what needs to be done and how to do it, in the process of facilitating individual and collective effort to accomplish shared objectives.
Leadership
Any Factive leader uses two things to overcome resistance:
Persuasiveness and motivation
The three major leadership styles or traditionally identified as:
Autocratic, democratic, and laissez-faire
The iron hand approach is used when the fire officer needs to maintain high personal control of the group.
Autocratic
A consultative approach takes it vantage of all the ingenuity and resourcefulness of the group and determining how to make an objective or complete a task.
Democratic
A free-rein style of leadership of the decision-making from the fire officer to the individual firefighters. The fire office depends on the firefighters good judgment and sense of responsibility to get things done within basic guidelines.
Laissez-Faire
This is the capacity of one party to influence another party.
Power
The target person believes that the agent has the right to make the request in the target person has the application to comply.
Legitimate power
The target person complies to obtain rewards believed to be controlled by the agent.
Reward power
The target person complies due to a believe that the agent has special knowledge.
Expert power
The target complies due to admiration of or identification with the agent and seeks approval.
Referent power
The Toria person in place to avoid punishment believed to be controlled by the agent.
Coercive power
This type of power which include expert and referent power, reflects the effectiveness of the individual.
Personal power
This type of poweris defined by the role an individual has within the organization. Legitimate, reward, and coercive power are the three examples of this power.
Positional power
Two additional position based power descriptions:
Information power and ecological power
Based on the target person’s assessment of the agents ability to discover or obtain relevant information rapidly and efficiently, usually through a cultivated network of sources.
Information power
Control over the physical environment, technology, or organization of work. The target person’s behavior is based on perceptions of opportunities and constraints.
Ecological power
A fire officer must use this type of leadership style when immediate action is required.
Autocratic leadership
Probably the best known motivational theory is the:
Is there suggest that behavior is a function of its consequences. Reinforcement must immediately follow in action to increase the probability that the desired behavior will recur.
Reinforcement theory
Four types of reinforcers exist:
Positive reinforcement
Negative reinforcement
Extinction
Punishment
Giving a reward for good behavior
Positive reinforcement
Removing an undesirable consequences of good behavior
Negative reinforcement
Ignoring bad behavior
Extinction
Punishing bad behavior
Punishment
Motivation-hygiene Theory breaks the motivational process into two parts:
Hygiene and motivation factors
Conditions that are external to the individual such as pay and work conditions.
Hygiene factors
Are the individuals internally determined motivators, such as the desire for recognition, achievement, responsibility, and advancement.
Motivational factors
Another method of motivating firefighters that relies on the natural competitiveness of people.
Goal setting
This motivational process suggest that employees evaluate the outcomes they receive for their inputs and compare them with the outcomes others receive for their inputs.
Equity theory
Another motivational theory is based on the premise that people act in a manner that they believe will lead to an outcome they value.
Expectancy theory
