Ch 4

Question 1

____ is a repetitive circular process

Answer 1

Communication

Question 2

The five parts of the communication cycle

Answer 2

1. Message
2. Sender
3. Medium
4. Receiver
5. Feedback

Question 3

The________ _______ ______ is a standard method of transmitting in order to her unit or company at the incident scene

Answer 3

Communications order model

Question 4

The most common form of reporting is _____ _______ from one individual to another, either face-to-face or via a telephone or radio

Answer 4

Verbal communication

Question 5

______-__-________ Conversation is the most effective means of conveying many types of information

Answer 5

Face to face

Question 6

A ___ ______ is an effective method of exchanging information when the magnitude or speed of the event requires maximum efficiency.

Answer 6

CAN report

Question 7

CAN report (___________)

Answer 7

Conditions
actions
needs

Question 8

_____ _____ provide information that is related to fire department personnel, programs, equipment, and facilities

Answer 8

Routine reports

Question 9

The _____ ______ serves as a permanent reference that can be consulted to determine what happened at the fire station at any particular time and day, as well as who was involved.

Is also the place to enter a record of any firefighter injury, fire ability creating event, and special visitors at the station.

Answer 9

Company journal

Question 10

Most career fire officers are required to provide some type of ____ _____ to their superior officer. This report is made by telephone or on a simple form that is transmitted by fax or email

One purpose of this report is to identify any personnel or resource storage as soon as possible.

Answer 10

Morning report

Question 11

This report documents the companies activity during the preceding month. Such a report typically includes the number of of emergency responses, training activities, inspections, public education events, and Station visits that were conducted during the previous month.

Answer 11

Monthly activity and training report

Question 12

Two other routine reports are the _______ _________ ________ ________ And the ____ _____ _____.

Answer 12

Annual fire fighter performance appraisals

Fire safety inspections

Question 13

Is the report that was required for every emergency response

Answer 13

Incident report

Question 14

The ____ _____ ____ _____ (_____) is a nationwide that are best used by the US fire administration that collects data related to fires and other incidents.

Generally, the first arriving officer; Or the incident commander; complete a _____ report for each response, including a narrative description of the situation and the action that was taken

Answer 14

National fire incident reporting system (NFIRS)

Question 15

Some absence require an ____ _____ _____ ______, In which all company members submit a narrative description of their observations and activities during an incident.

Answer 15

Expanded incident report narrative

Question 16

These reports you see require a fire officers personal attention to ensure that the reports information is complete and concise.

Answer 16

Infrequent reports

Question 17

This report is required by state workers compensation agencies whenever and employee is injured. This report serves as the control document that starts the state file relating to an injury or disability claim.

Answer 17

Supervisors report

Question 18

This is a detailed account of activities, such as a narrative report of the actions taken as an Internet or accident, and should be included in the supervisors report.

Answer 18

Chronological statement Of events.

Question 19

This type of communication is needed to document both routine and extraordinary fire department activities.

Answer 19

Written communication.

Question 20

This type of communication include internal memos, emails, instant messages, and messages transmitted via mobile data terminal’s. This type of communication is used primarily to record or transmit information that may not be needed for reference in the future.

Answer 20

Informal communications.

Question 21

This type of communication is an official fire department document printed on business stationery with The fire department letterhead.

Answer 21

Formal communication

Question 22

The fire department maintain a permanent copy of ___ ____ and official correspondence from the Fire Chief and senior staff officers. These reports are usually archived.

Answer 22

Formal reports

Question 23

These are written organizational directive that establish or prescribe specific operational or administrative message to be followed routinely for the performance of designated operations or actions.

They are a prime reference source for promotional exams and departmental training.

Answer 23

Standing operating procedures (SOPs)

Question 24

These are formal, permanent documents that are published in a standard format, signed by the fire chief, and widely distributed. they remain in effect permanently or until they are rescinded or amended.

Answer 24

SOPs

Question 25

These are written organizational directive that identify a desired goal and describe the general path to accomplish the goal, including critical tasks or situations. There are often used in multi jurisdictional activities, such as an automatic aide response plan, that provide flexibility for each responding agency to achieve a goal to various methods and resources.

Answer 25

Standard operating guidelines (SOGs)

Question 26

These are formal documents that address a specific subject, policy, condition, or situation. They are usually sign by the Fire Chief and can remain in effect for various periods of time, ranging from a few days to permanently. They may also be called executive orders, departmental directives, master memos, or other terms. They announced promotions and personnel transfers.

Answer 26

General orders

Question 27

Is a series of written questions asked by someone from an opposing legal party.

Answer 27

Interrogatory.

Question 28

This is a document that suggest a particular action or decision.

Answer 28

Recommendation report.

Question 29

Using the written report as a guide, a verbal presentation would consist of four parts.

Answer 29

1. getting their attention
2. Interest statement
3. Details
4. Action

Question 30

The most effective closing statements or actions that relate directly to?

Answer 30

The interest statement at the beginning of the presentation

Question 31

This allows the fire department to reach a large audience at virtually no cost.

Answer 31

A news release

Question 32

The first step and preparing a news release is to?

The second step is to?

The last step is to?

Answer 32

Formulate a plan.

Develop the concept and write the release.

Get the news release out to the media.

Question 33

This describes a continually changing utilization of digital communications and with uterus create online communities to share information, ideas, personal messages, videos, pictures, and other content.

Answer 33

Social media.