Ch 6

Question 1

This is the systematic pursuit of practical results, using available human and knowledge resources in a concerted and reinforcing way.

Answer 1

Management science.

Question 2

The concept of marriage my emerged from?

Answer 2

The Industrial Revolution

Question 3

Human resources management is built upon the concepts introduced by two generalized schools of management thought:

Answer 3

Scientific management and humanistic management

Question 4

This is based on the breaking down of work tasks into their constituent elements; the timing of each element based on repeated stopwatch studies; the fixing of piece-rate compensation based on those studies; standardization of work tasks on detailed instruction cards; and generally, the systematic consolidation of the shop floor brain work in a planning department

Answer 4

Scientific management

Question 5

The most common type of fire?

Answer 5

A low hazard residential structure fire

Question 6

This school shifted the focus to pay more attention to the worker into the working conditions that would make those workers more productive.

Answer 6

The humanistic management school.

Question 7

A phenomenon in which people improve their performance or behavior not because of any specific condition being tested, but simply because of the extra attention they receive as part of the study.

Answer 7

Hawthorne effect

Question 8

This type of manager believes that people do not like to work, so consequently they need to be closely watched in controlled.

Answer 8

Theory X manager

Question 9

This type of manager believes that people do like to work and that they need to be encouraged, rather than controlled.

Answer 9

Theory Y manager

Question 10

Abraham Maslow’s hierarchy of needs:

Answer 10

Physiological needs
Safety, security, and order
Social needs and affection
Esteem and status
Self-actualization

Question 11

These are the most basic human needs, at the bottom of the ladder, or physical-air, water, food, and shelter.

Answer 11

Physiological needs

Question 12

At the third level of Maslow’s hierarchy of needs are these needs related to belonging to a group and feeling except Ince about the group.

Answer 12

Psychological or social needs

Question 13

These individuals tend to focus on problems outside of themselves and have a clear sense of what is true.

Answer 13

Level five: self actualization

Question 14

Blake and Mouton describe five behavioral model based on a person’s position on the grid:

Answer 14

Indifferent
Controlling
Accommodating
Status quo
Sound

Question 15

The style represents the lowest level of concern for both results in people. And individual who demonstrates the style is the least visible person in a team.

Answer 15

Indifferent style

Question 16

This type of person demonstrates a high concern for results, but a low concern for others.

Answer 16

Controlling

Question 17

The type of person demonstrates a low concern for results and a high concern for other people.

Answer 17

Accommodating

Question 18

This type of person believe there is an inherent contradiction between the concerns for results in for people, but does not value one concern over the other.

Answer 18

Status quo

Question 19

This type of person sees no contradiction in demonstrating a high concern for both people and results at the same time. this attitude leads to more effective work relationships based on what’s right rather than who is right.

Answer 19

Sound

Question 20

This focuses on the task of managing people using physical, financial, and time assets.

Answer 20

Human resources management

Question 21

This is the process of having the right number of people in the right place at the right time you can accomplish a task efficiently and effectively.

Answer 21

Human resources planning

Question 22

This is the process of attracting selecting a maintaining an adequate supply of labor.

This function is typically accomplished at the organizational level.

Answer 22

Staffing.

Question 23

This includes all activities to train and educate the employees. This function is heavily dependent on the fire officer at the company level.

Answer 23

Human resources development

Question 24

This is a formal document that outlines the basic reason for the organization’s existence and states how it sees itself. It is designed to guide the actions of all employees.

Answer 24

Mission statement

Question 25

The fire officer can ensure maximum efficiency by applying?

Answer 25

Good time management skills.

Question 26

One of the best tools to improve time efficiency is?

Answer 26

Delegation

Question 27

This is the process of setting performance standards and evaluating performance against the standards.

Answer 27

Performance management.

Question 28

Most fire departments operate on this type of pay system.

Answer 28

Step and grade pay system

Question 29

The other most commonly used compensation systems include these two types of pay.

Answer 29

Merit based and skill-based pay

Question 30

These three things include all activities to provide and promote a safe environment for firefighters.

Answer 30

Health, safety, and security

Question 31

This requires that the fire officer directly observe the actions of the crew.

Answer 31

Direct supervision

Question 32

The organization may be subject to four Borders, these four borders define the fire officers human resources arena:

Answer 32

Federal laws
Union contract
City regulations
Departmental policies