CH 9

Question 1

Communication

Answer 1

Transmission of information from one person to another to create shared understanding and feeling

Question 2

message

Answer 2

encoded information

Question 3

selective perception

Answer 3

message is seen and heard based on your beliefs and expectations

Question 4

channel

Answer 4

medium used to send message

Question 5

verbal intonation

Answer 5

emphasis given to spoken words or phrases

Question 6

task interdependence

Answer 6

when one person is dependent on another person for resources or info to get work done

Question 7

three forms of interdependence

Answer 7

pooled, sequential, and reciprocal

Question 8

information pull

Answer 8

when someone receives requested info

Question 9

information push

Answer 9

when information that was received wasn’t requested

Question 10

oral communication

Answer 10

lowest possibility for miscommunication and important in building cred and trust

Question 11

media richness

Answer 11

ability of media to carry nonverbal cues, provide rapid feedback, convey personality and support natural language use

Question 12

Communication media depends on 4 things:

Answer 12

interactivity (availability of feedback), ability to transmit multiple cues, language variety for conveying broad set of concepts and ideas, and personal focus

Question 13

organizational communication

Answer 13

exchange of information among 2 or more indiv or groups in an org that creates a common basis of understanding & feelings

Question 14

Org communication: downward

Answer 14

higher lvl employee communicates to lower lvl emp

Question 15

Org communication: upward

Answer 15

lower lvl empl communicates to higher lvl empl

Question 16

org communication: horizontal

Answer 16

empl communicates with others at the same org lvl

Question 17

org communication: diagonal

Answer 17

empl communicate across departments and lvls