Ch. 8 - Trust, Justice, and Ethics Flashcards
Trust
The willingness to be vulnerable to a trustee based on positive expectations about the trustee’s actions and intentions
Reputation of a company
The prominence of an organization’s brand from the public’s POV and the perceived quality of its goods and services
Risk
Actually becoming vulnerable by doing something based on positive expectations without a guaranteed result
Justice
The perceived fairness of an authority’s decision making
Ethics
The degree to which an authority’s behaviours align with generally accepted moral norms
Trust Propensity
A general expectation that the words, promises, and statements of individuals and groups can be relied upon
Distributive Justice
Reflects perceived fairness of decision-making outcomes. Outcomes include pay, promotions, and assignments.
Procedural Justice
Reflects the perceived fairness of decision-making procedures.
Interpersonal Justice
Reflects the perceived fairness of an authority’s treatment of their employees.
Informational Justice
Reflects the perceived fairness of the communications provided to employees from authorities.
What rules must be followed to foster distributive justice?
Rewards must be allocated according to the proper norm. Depending on the situation, the proper norm could be equity, equality, or need (typically equity).
What rules must be followed to foster procedural justice?
-Voice
-Correctability
-Consistency
-Bias Suppression
-Representativeness
-Accuracy
What rules must be followed to foster interpersonal justice?
-Respect
-Propriety
What rules must be followed to foster informational justice?
-Justification
-Truthfulness
What are the steps involved in the Four-Component Model of Ethical Decision Making?
- Moral Awareness
- Moral Judgement
- Moral Intent
- Ethical Behaviour
